I have used Care.com about 3 times in the past. It still remains the same. The help that is decent are going to school, so will not work for you long. The ones that are incompetent are the ones that are available. They cancel at the last minute and numerous times. This last time, I thought maybe it would be different but it wasnt. Very unreliable. They dont do a real background check and want you to pay for it. It is worth it to do an agency that screens and trains, plus has backup help if the person cancels. Never again for Care.com.