Care.comReviews 12,031

UPDATE: They did offer to downgrade me to the lowest membership for 1 month 'just this one time'. So I got a partial refund for this, I am still weirded out that I can't delete my CC information if I have a 'premium' membership. They basically hold your card hostage until you're back to 'basic'... still feels shady in that sense.

AHHH! I wish I would have found this site before I had signed up for their bogus 'premium' membership. For starters they offer three different memberships, I signed up for the 3 month thinking it was month to month... they're very vague in how they bill you and minutes after signing up I reached out to CS to get a refund. I got an email back saying they don't refund ANYTHING, which is crazy! I would understand if I had been on there for weeks or months and got what I needed and tried to get my money back but literally 5 minutes and they totally blew me off. I immediately 'downgraded' my membership so I wouldn't be charged again and what I find to be incredibly concerning is the fact that I CANNOT delete my card information off their website. Their 'matching' service is bogus, the applicants for my job have a clearly generic message that did not pertain to my family in anyway. I am SO MAD that I was swindled by this company. I am honestly shocked that a company of this size and platform would have such a lack of customer service and ethics. Please do not use this site...

I initially posted a job for a nanny for my infant child. I paid for a 3 month subscription. They kept charging me quarterly after that. I only found out after 3 additional charges made to my card. This should have been made clear to any customer upfront. Furthermore, it is not easy to contact them. I can't find any phone number for customer service. When I tried using the contact form via e-mail, it would not send because I needed to provide 'a valid UK number' which is not possible since I live in US. I would not recommend this site to anyone. I feel like I've been scammed.

They way they present there monthly packages is phoney. All the subscription say monthly with a 3 or 12 mos subscription. Then you are billed monthly. Its bogus. I just double checked and it has a star beside the 49$ month saying it auto renew... then if I want an ongoing service why wouldn't I choose the other discounted option.

Furthermore they is no ressources in my area! Its a scam! 49$ for a month i get but auto renewing a month subscription is abuse.

No one answers the the 1855 502-... number... no one ever answers! Scam! Fraud! Stay away

I paid one month subscription of a Premium Membership in July 2017. I contacted about 70 potential employers and had no response. I found it utterly useless and stopped going to this web site only to find out 15 month later that they are still charging me on a monthly basis for their Premium Member Subscription. When I contacted them and complained they have agreed to cancel the very last payment but it was to late to cancel previous payments even though I didn't use their services and have been completely unaware, that I was being charged during all this time.

I am writing this review because Chear at customer service was very helpful when cancelling my premium membership. If it wasn't for her, I would be rating care.com 1 star like the majority of people on here. I didn't find the site useful or worth the subscription fee and I decided to cancel after less than a month of membership. Instead of making the process of cancellation difficult, she was very courteous and refunded me my initial membership fee. It's always a blessing to find somebody who puts the customer first. It is employees like her that make the corporate aspect disappear to a human to human interaction, which is how it should be. Thank you again, Chear!
Just a tip, if you're like me and want to speak to a real person instead of automated responses or emailing, the customer service number is *******115.

I believe that care.com is being ran by people overseas who were able to hack into the security software so they can steal your credit card information. I was a free member of care for 3 years, applied as a babysitterto numerous jobs in my area for people that supposedly lived less than a mile from my house. I never received any offers or replies. After awhile I noticed that a lot of job offers were worded almost exactly the same ie searching for a great babysitter, searching for a great housekeeper, ideal match will reach the requirements below, must love kids etc. I realized that these were all fake jobs. I also started receiving texts from fake numbers from people who said they needed a babysitter. Luckily I never gave out my credit card information and had better luck on Craigslist and Facebook finding jobs. Do not use care.com for your own safety. Also report any care jobs that are listed on indeed, most of them are all fake!

If you decide that you would like to use one of their packages when you sign up (Mistake #1), even after you discover that the site is not for you, you cannot be refunded the unused amount. This is not clear unless you Google it. You are also unable to delete your financial information, which is a concern, even after downgrading and closing your account, which will stay open for the world to see, even if you are not using the service. Overall, the financial aspect is unclear AND binding, which is a terrible combination. Will never use again-- huge mistake overall. I'm sorry that I trusted this site to help me find what I need for my family.

Do you ever wonder why providers/caregivers end up on Care.com? Perhaps no ACTUAL company will hire them or perhaps they are job hoppers or drug seekers? Hmmmmm? I wonder?

I understand that you THINK you know how to hire, but you have no idea what kind of people are out there and how happy they are to sue you the first time things don't go their way. Hire professionals selected by local companies that screen, insure and actually know how to sniff out the BS... oh, and that pay taxes required by law.

Care.com sent out a defamatory email to everyone I ever contacted there when I left a deservedly poor review for an employee who skipped out on me without notice as required by the contract that she agreed to and signed. I was not given notice, the reason, nor an opportunity to defend myself or even respond or know the reason why after taking my money to the tune of nearly $50 per mo for 6 months now. The defamatory email implies that I am guilty of criminality or near criminal behavior. I am beyond offended. I want to sue them for libel and defamation of character.

Being new to an area i joined Care.com looking to hire a caregiver for my special needs daughter. I had not upgraded to pay for the services until it showed me that i had applicants applying for the job i posted. I thought GREAT. So i joined only to find out that there were NO actual applicants so not sure why it indicated i had applicants. I have had ZERO luck finding a caregiver for my daughter after contacting SEVERAL "ACTIVE" caregivers in the area only to be told they are no longer in area or no longer available. This site does not keep current or accurate applicants. I believe this site is a scam!

The nanny we hired is good. More of a babysitter but we only needed someone short term. I signed up for the 1 month trial thinking that a one month trial is only for 1 month. 4 months later realizing that unless you cancel after 1 month you pay for life until you cancel and then you still have to finish off 1more month. They are not very friendly or helpful when you approach them about it.
Don't make the same mistake I did. Learn from mine.

Sorry for the delayed update...
It took me about 3 months to sort out what Care.com did! It wasn't that I couldn't find a customer service number for Care.com - it was that I could not find a phone number that was not immediately directed to the Philippines! Every time I called the Philippines, I was told that they had policies that they had to adhere to and would not be able to help me further! I needed to find someone who could actually do something! I needed to find Care.com's corporate office! After searching the Internet I finally found a number in Massachusetts. I called and left ten voicemails (over a period of 10 days). Finally, I received a generic voicemail letting me know that there was nothing Care.com could do! They are the most frustrating company to deal with! I called the 1 800 number on the back of my Chase Card to make sure another charge wasn't going to pass through another month (since I already put a block against Care.com on my Chase Card). Chase Bank listened to my story and within two days sent me two pages of paperwork to fill out. They asked for information about what transpired to date and if I had names, dates, times etc. Thankfully I did keep that information on a notepad so I was able to fill out the paperwork and send it back to Chase right away.
On my very next Chase Credit Card statement, I received credit for EVERYTHING Care.com charged me! Every single penny! Very thankful to Chase Bank for understanding what happened and for taking my side and please everyone stay AWAY from Care.com!

I am a pediatrician and I would recommend that NO ONE use this site. I am trying to book a sitter for an out of town wedding for my grandson. I thought I had booked someone over a week ago but they did not show up. I am now scrambling to find someone for to watch my grandson for my daughter's wedding reception tomorrow night. It is a horribly complicated site to find someone for a short term need. They did not send my responses to anyone - even thought they state they were "delivered"