Em F.

I am writing this review because Chear at customer service was very helpful when cancelling my premium membership. If it wasn't for her, I would be rating care.com 1 star like the majority of people on here. I didn't find the site useful or worth the subscription fee and I decided to cancel after less than a month of membership. Instead of making the process of cancellation difficult, she was very courteous and refunded me my initial membership fee. It's always a blessing to find somebody who puts the customer first. It is employees like her that make the corporate aspect disappear to a human to human interaction, which is how it should be. Thank you again, Chear!
Just a tip, if you're like me and want to speak to a real person instead of automated responses or emailing, the customer service number is *******115.