Care.comReviews 12,031

My account was terminated for no reason. Suddenly i tried to log in and it didnt let me, so i try resetting my password and it didnt allow me which was weird so when i checked my email i saw my account was terminated and i called and they dont want to let me know why it was terminated not only that everyone i was in contact with for a job received an email from care.com letting them know i was terminated, one of those person forward me the email and it is not how care.com says they let them know but instead make it sound like if you were a criminal or something bad you did when you technically don't know what is going on. I lost interviews because of that and is so unfair. Care.com should at least investigate what is going on before terminated anyone's account. I've been a member for probably 10 years and never had an issue until now.

This scammer went by the name of Sarah James and uses the email *******@gmail.com. Don't fall for their lies and don't accept their check. The check will bounce and your bank will have to investigate it because it's a fraud check. I fell for it and if you're reading this please don't fall for it either. I wouldn't want anyone else to go through what I went through. It's a sense of false hope, with the offering of a job. And then there's all that time wasted going back and forth in emails. Below I've provided pictures they sent to me of 'them'. It probably isn't them and they took it from the internet or their last victim.

I'm of the firm belief a large proportion of advertisements seeking care givers are false. I'm attuned to reading between the lines of false and/or misleading advertising & conclude the only thing care.com.au (care Australia) does well is exactly this. They post their own advertisements to mislead & boost membership.
The laws and regulations set down by the ACCC and our court's don't allow for the blatant & continuous manipulation of fact and the observance of reasonable commercial behaviour patterns plainly disregarded by care.com.au
I would urge everyone who has been stung by care.com.au to lodge a complaint with the ACCC. Nothing will change & they'll continue to practice until we, those who have been taken advantage of, complain.
Get mad & then get even.

If I could give them zero stars, I would. They are absolutely terrible. Last time I got a subscription I didn't know I was supposed to cancel it so that they would stop billing me, my mistake. Well the second time around when I got a subscription I had made sure that my subscription was not on going through iTunes. Well then I got billed again after making sure I had no on going subscriptions. Turns out they now make you go deep into the app into your account to cancel subscriptions instead of iTunes holding the subscription information. Care.com will do anything to take your money and they will not give it back. They are snakes and I never write reviews about anyone but they have taken my money twice now. Don't be apart of their scams.

There is no formal address listed on Google so you can't formally review them. No sitters or nannys have a background check done on the site. They tell you it's part of your "premium membership" but then they tell you to run your own background check because they do not. Worst scam involving the care of your children which makes this company even worse. They just take money and send any random person to your home and tell you they are part of their network. Keep you kids safe and stay away.

I am writing this review to say that my first three years with Care.com were successful and I secured a great job with a family that I was employed with for three years. I had a wonderful profile and a great reference. My score was high and once the family I worked for relocated I searched for another job.
There are some difficult people out there to handle and as a care giver. I feel that Care.com does not support the caregiver in any way. I found a new client who was upset that she had to pay taxes as the IRS expects them to for any amount of money over 2100 dollars.
She complained to Care.com and the profile I spent so long building and had great references with was removed from their site. I paid for premium membership as well.
There is absolutely zero backing for the caregiver and I feel they are a company at this point whom would take care of these problems (reviews that are not solid and such).
If you pay your taxes as you should- be careful because Care.com does not care if employers pay taxes and will remove you if you have an opinion about it.
Terrible. They bank and have only 564 employees and just take money without any explanation as to why they remove or desire to discontinue your membership... after taking your money.
I am disgusted with the way they handle their business.
I give them zero stars

I'm very upset! There isn't a phone # for "customers". I have a REAL safety concern regarding a post by a very unstable, dangerous family. The daughter posted ad, I worked one day & I called elder abuse also did not get paid, it was THAT bad. Families review caregivers but CAREGIVERS NEED TO PROTECT EACH OTHER, MOSTLY YOUNG WOMEN AND REVIEW FAMILIES! I emailed and got vague response. Outrageous! If anyone sees a post from Avon- by -the Sea for 90 yr old male with dementia DO NOT RESPOND! Care.com cares about Care. Cash! The Worse! I encourage people to report to BBB.

Went through the long process of making an account to register as an individual babysitter, but since I'm only 17 I needed my mom to make an account as well. She was asked a bunch of unrelated questions, some including old addresses (which I NEVER put in, so I have no clue how they got that information) then was given an error message. I was scrolling through jobs at this time, so when she told me that I tried to look at my account settings, but was given an error message and told to try again later. Tried the main page as well, but only the "community" page was working. A few hours later, I tried to log in again. Only to find that my account was deleted. I registered my email, facebook, and number, but somehow all of this was wiped from record. I'm just glad I didn't give them any money.

Those looking to register: Don't waste your time.

I subscribed to Care.com for 3 months, in those 3 months I was not able to get anyone to respond to my request. It seems they let just anyone sign up as a caregiver just for the money. I was never able to hire anyone based on no response from the providers. After my 3 months, they automatically renewed my subscription without my knowledge and when I called them to let them know I had not authorized the renewal that response was that they automated renew and they have a restrictive no refund policy.

Care.com enforce you to pay money only to send messages to caregivers. I paid $62.40 for a 3-month-subscription. I contacted 33 persons. Only one replied saying she's not available. Even after more than 10 days, non of the other 32 responded. The refund policy on their website states that I can get a refund if no one responds in 3 days & if I contact them within 30 days of initial subscription. Which is what I did. Of course they tried to get out of it, giving excuses one after the other. I held my ground, unfortunately, because I didn't want to waste more time with them, I agreed with 50% refund.
I cancelled my subscription. I will never use this scamming website again. I definitely DO NOT RECOMMEND Care.com.

If I could only leave negative stars. One vindictive and mentally ill daughter of a client with an exceptionally dysfunctional family who has made it her sole purpose in life to try to do as much damage to my business as possible posted fake reviews on my homecare company and despite the fact that I was a paying customer of care.com, they have no process in place to hear a dispute about a damaging and provably false review. All it would take would be for the reviewer to provide a cancelled check or invoice from me to prove that they did business with me but since the whole thing was a lie and there was absolutely nothing other than fantastic service provided, she would not post under her name due to very dysfunctional family dynamics. She would not want her sister to know she did it because she was already in trouble with the family, the dynamics difficult enough to cause us to ask them to find another agency. 'Bad' sister wanted to steal my aides and I prevented her doing so, so in retaliation she really has gone above and beyond with her vindictiveness. Care.com will allow people to damage your business with not procedure in place to handle disputes or to dispute that reviewers were actually your customers.

You have to pay to us care.com and it's stupid! There's no trial run and they don't refund you! I accidentally got a year long subscription, I thought they were only going to charge me per month, I immediately downgraded my account and contacted a representative who was no help! She tried to accuse me of not purchasing anything even tho my bank account said different. I had to email them to get help and it's a different person Everytime where they refused to give me my money back even tho it had only been a couple days! And I hadn't even hired someone from the site. They said I could downgrade but still charged me and they over charged me! And now it'll be over a week before I see my money! I will not recommend this company I shouldn't have to pay per month to use it! I already can't afford a sitter I don't need them taking my money. 55 bucks could of been used for someone to watch my kid now I just lost money.