Susan H.

If I could only leave negative stars. One vindictive and mentally ill daughter of a client with an exceptionally dysfunctional family who has made it her sole purpose in life to try to do as much damage to my business as possible posted fake reviews on my homecare company and despite the fact that I was a paying customer of care.com, they have no process in place to hear a dispute about a damaging and provably false review. All it would take would be for the reviewer to provide a cancelled check or invoice from me to prove that they did business with me but since the whole thing was a lie and there was absolutely nothing other than fantastic service provided, she would not post under her name due to very dysfunctional family dynamics. She would not want her sister to know she did it because she was already in trouble with the family, the dynamics difficult enough to cause us to ask them to find another agency. 'Bad' sister wanted to steal my aides and I prevented her doing so, so in retaliation she really has gone above and beyond with her vindictiveness. Care.com will allow people to damage your business with not procedure in place to handle disputes or to dispute that reviewers were actually your customers.