They are the worst case of large business with bad practice! They have ZERO customer service and it took me 1 hour to reach their customer service! They don't have their phone number on their website (where I spent 20 minutes looking) so I had to scour the internet to find a working one! I finally found it with Google! There "customer service" number goes directly to the Philippines, where they do nothing! They sign people up with the option of a month membership and if you buy this option they will continue to charge you until you call to cancel! With my 1 month membership I also joined for a premium membership for the same month. This makes sure that our ad is "scene" boldly for 30 days. After 2 weeks they "closed" my job. I called to find out why and they said that each job has an expiration date and mine was 2 weeks. I said to the women that it was ridiculous that they would charge me for a one month premium membership only to close my job after 2 weeks! She talked in circles and then said it is their policy that they cannot credit my account with the lost time! They refused to give me 2 weeks free to compensate for the 2 weeks that the ad was not posted! I tried to ask for a supervisor and was disconnected. I called again and after explaining my story AGAIN, was told that they needed to take my information to pass along to a supervisor! I never heard back! Also, please notice that when you go to the Care.com site to find employees, many of the candidates are having their "friends" sign up to leave reviews! Most are obvious! Not only have I noticed the SAME reviews on multiple applicant accounts but I also heard this from 2 that I interviewed (before my job was closed). With their permission, I did a background/driving record check on both candidates. I found that one had a suspended license and the other's background was fine. After speaking again with this candidate I found out that she was accepting unemployment welfare, rent $ and food stamps. I would understand that necessity but this women gave me references dating back 8 years for full-time employment cleaning houses! Care.com only wants your money!