Thumbnail of user jillianj12

Jillian J.

Contributor Level

Total Points
92

1 Review by Jillian

  • Care.com

10/5/18
• Updated review

Sorry for the delayed update...
It took me about 3 months to sort out what Care.com did! It wasn't that I couldn't find a customer service number for Care.com - it was that I could not find a phone number that was not immediately directed to the Philippines! Every time I called the Philippines, I was told that they had policies that they had to adhere to and would not be able to help me further! I needed to find someone who could actually do something! I needed to find Care.com's corporate office! After searching the Internet I finally found a number in Massachusetts. I called and left ten voicemails (over a period of 10 days). Finally, I received a generic voicemail letting me know that there was nothing Care.com could do! They are the most frustrating company to deal with! I called the 1 800 number on the back of my Chase Card to make sure another charge wasn't going to pass through another month (since I already put a block against Care.com on my Chase Card). Chase Bank listened to my story and within two days sent me two pages of paperwork to fill out. They asked for information about what transpired to date and if I had names, dates, times etc. Thankfully I did keep that information on a notepad so I was able to fill out the paperwork and send it back to Chase right away.
On my very next Chase Credit Card statement, I received credit for EVERYTHING Care.com charged me! Every single penny! Very thankful to Chase Bank for understanding what happened and for taking my side and please everyone stay AWAY from Care.com!

Care.com is a sham!
12/1/17
• Previous review

They are the worst case of large business with bad practice! They have ZERO customer service and it took me 1 hour to reach their customer service! They don't have their phone number on their website (where I spent 20 minutes looking) so I had to scour the internet to find a working one! I finally found it with Google! There "customer service" number goes directly to the Philippines, where they do nothing! They sign people up with the option of a month membership and if you buy this option they will continue to charge you until you call to cancel! With my 1 month membership I also joined for a premium membership for the same month. This makes sure that our ad is "scene" boldly for 30 days. After 2 weeks they "closed" my job. I called to find out why and they said that each job has an expiration date and mine was 2 weeks. I said to the women that it was ridiculous that they would charge me for a one month premium membership only to close my job after 2 weeks! She talked in circles and then said it is their policy that they cannot credit my account with the lost time! They refused to give me 2 weeks free to compensate for the 2 weeks that the ad was not posted! I tried to ask for a supervisor and was disconnected. I called again and after explaining my story AGAIN, was told that they needed to take my information to pass along to a supervisor! I never heard back! Also, please notice that when you go to the Care.com site to find employees, many of the candidates are having their "friends" sign up to leave reviews! Most are obvious! Not only have I noticed the SAME reviews on multiple applicant accounts but I also heard this from 2 that I interviewed (before my job was closed). With their permission, I did a background/driving record check on both candidates. I found that one had a suspended license and the other's background was fine. After speaking again with this candidate I found out that she was accepting unemployment welfare, rent $ and food stamps. I would understand that necessity but this women gave me references dating back 8 years for full-time employment cleaning houses! Care.com only wants your money!

Jillian Has Earned 12 Votes

Jillian J.'s review of Care.com earned 4 Very Helpful votes

Jillian hasn’t received any thanks yous.

Jillian doesn’t have any fans yet.

Jillian isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user rachelk1028
3/26/24

Horrible! Pay for a month... start messaging potential candidates and then get blocked for no...

Thumbnail of user sharif102
3/15/24

WORST COMPANY I HAVE YET TO SEE IN A CRITICAL CATEGORY AS THIS. CANNOT LOGON = THERE IS NO...