Care.comReviews 12,031

Unreliable people on here who all want paid "under the table" in cash at a Registered Nurses hourly rate to babysit. Hired a 20 something year old on a Thursday and then asked her a question on the care.com messaging system about coming in 1 hour earlier her first day on Monday and was surprised to find out she found a different nanny position but didn't bother to tell me! Left me hanging and scrambling to find care for my 2 babies last minute! And lots of older caregivers who want paid under the table and don't want you to report your child care expenses to the IRS so you can get your well deserved Child and Dependent Care Tax Credit. I spend over 10,000 per year on childcare! I need to report that on my taxes! They would rather YOU pay the taxes on the dollars you pay them than for them to pay taxes! Total deadbeats who don't want a real job b/c then they would have to pay taxes. Reported this finding to care.com which their terms and conditions state that you must comply with federal tax laws and they just didn't care. Should be called "Idon'tcare.com". Save your money and look elsewhere.

Care.com is a scam! They advertise on the baby first channel on cable claiming to have qualified nannies and babysitters who have been background checked. They don't mention that you need to pay an additional fee in addition to what you have to pay for membership to get some sort of background check. In addition the few people that have responded to my full time nanny ad are either full time students who don't have very much time to do anything but simple babysitting or are already gainfully employed persons who forgot to take their resumes off of the website once they found work. In hind sight I wish I hadn't wasted my time nor my money on care.com!
I will be filing an official complaint against care.com with the Better Business Bureau!

DO NOT USE this service. After paying for premium service and being charged for a second time, my account was terminated. I cannot get an answer as to why. I assume it is for not engaging in the service. But, I am a single parent to two children under the age of five. I have a full time job, a part-time job, and I am a graduate student. Life happened, I got busy, and was not able to follow up with childcare applicants. Care.com will not allow me to create a new account, will not refund my payments, has no phone number to contact customer support only an email and mailing address. There is also no way to file complaints. Don't waste your time and money!

Recently signed up for care.com which apparently connects people who are looking to hire cat sitters/dog sitters/housekeepers. Despite my having 30+ years experience owning cats and dogs, having references from previous employers who have trusted me with the care of their animals, having 20+ years experience in retail management, I did not even get 1 employer (applied for 100+ positions) who was even remotely interested in even conducting an interview or asking me a question. But I guess I could have TRIPLED my chances of getting a response if I paid their monthly fees. And, Oh, I'm very sorry. I've been a little deceptive here. I did get one response. And after sending my CV to the gentleman, I received an email from Care informing me his profile was pulled from their website and they hoped I did not send in my CV as this gentleman was a scam artist. Fantastic.

Little bit of background: I've used care.com since it started, as a caregiver for kids with special needs. I've paid for the background checks and all of that. But now they are wanting a MONTHLY SUBSCRIPTION to be able to use their site?!?! This is absolute crap and sad money making tactics in my opinion. Needless to say, I will NOT be use their website anymore. They can shove their monthly subscription bs where the sun doesn't shine.

They have a very "legally" convoluted and misguiding way of explaining charges for a membership to hire caregivers and even though I signed up for the most limited time period could, I was being billed by Care.com recurrently after using their service for pet-care just once. I looked it up online in another scam search and found a lot of people have been ripped off for years in this way. Be sure to check your credit card bill carefully every month!

There is no help phone #. They don't answer my emails.
When I saw I had to PAY for an employer to respond to my application (how is this even optional'? They can't contact the potential employee unless both sides pay) I paid for a month.
I've sent 100 messages/applications that I got every criteria for (25 years experience), often I'm the first applicant- and I have NOT ONE REDPONSE. Not even a query, so yes- I am wondering if they are being received.
Do they have to pay for each message read? There is no way to tell if they are getting the application. And no one at Care to call or email. What does the check mark next to the messages mean? There's no help.

There are tons of people advertising jobs, but the vast majority of them, probably 80% or more, will not be able to look at applications because they are not premium members. The site allows this, presumably, so that people looking for jobs will be inspired to pay the premium fee to enable them to send messages to all these wonderful job posters. What they don't Realize is that they have very little chance of getting a job. It also looks to me like this site itself is creating bogus job posts. Take a look at a lot of the tutoring jobs. They have way too little information. If you were actually looking for a tutor to help your kid, would you really just post "family looking for part-time tutor for math"? Seriously, this could be anything from kindergarten number readiness to AP calculus. If you really are looking for a tutor, you're going to be a little more specific. If your goal is simply to increase the number of postings on the site, however, you would probably just be click click clicking these automated options.

I have tried numerous times to file a complaint. This is what I get.

Hi Karen,

Thank you for following up. As previously mentioned, due to our privacy policy, we are unable to disclose information about another Care.com member. If we require any additional information we will reach out to you.

We appreciate your understanding with regards to this matter.

Kindest Regards,

Vida
Care.com Trust & Safety Team

Don't bother with complaints. They don't care at Care.com

Care.com is the worst online company I've ever used. Hired someone who ended up stealing from me. Used care.com again to look for two job offerings (one for a sitter and one for a housekeeper) and I have apparently been banned from care.com for unknown reasons. Called and spoke with Ken (who is apparently overseas and doesn't have a way to contact a supervisor since they're in the US) and told me the reason was listed in the email, which it wasn't. When I asked to speak with a supervisor I was told the request would be submitted but that it isn't guaranteed a supervisor would contact me back since it isn't part of their policy. UNPROFESSIONAL. But why I'm really upset is that I have yet to receive my $60 back for membership and I've also been informed that the reasoning as to terminating my membership was sent to anyone who has contacted me about my job postings (yet I am unaware of why), which is a disgrace and slander to my business

Recently I found out a child care worker was back working in North Georgia after a child was injured in her care and had to go the hospital. She was found neglecting a child in her care in which the parents nanny cam showed her hitting him in the head. She also did not watch a small child who could have gotten out and been killed on a main road. She was found to have been on her phone and left the child unattended to get in the road. She hit this child repeatably in the head and screamed over and over. This Person just legally changed their name from Missi Lehmann to Missi Romo. She should never been reinstated with the care.com site under a false name/ name change. She is going to be out there hurting and neglecting children once again. Care.com should screen the pictures and ban prior nannies. She is allowed to work again under another alias name. Beware of Missi Reynolds Missi Lehmann-Now Missi Romo!