Brooke J.

UPDATE: They did offer to downgrade me to the lowest membership for 1 month 'just this one time'. So I got a partial refund for this, I am still weirded out that I can't delete my CC information if I have a 'premium' membership. They basically hold your card hostage until you're back to 'basic'... still feels shady in that sense.

AHHH! I wish I would have found this site before I had signed up for their bogus 'premium' membership. For starters they offer three different memberships, I signed up for the 3 month thinking it was month to month... they're very vague in how they bill you and minutes after signing up I reached out to CS to get a refund. I got an email back saying they don't refund ANYTHING, which is crazy! I would understand if I had been on there for weeks or months and got what I needed and tried to get my money back but literally 5 minutes and they totally blew me off. I immediately 'downgraded' my membership so I wouldn't be charged again and what I find to be incredibly concerning is the fact that I CANNOT delete my card information off their website. Their 'matching' service is bogus, the applicants for my job have a clearly generic message that did not pertain to my family in anyway. I am SO MAD that I was swindled by this company. I am honestly shocked that a company of this size and platform would have such a lack of customer service and ethics. Please do not use this site...