CapBeast

They will not help you get the order you placed. Lots of people don't receive the packages they send. Beware of scam!

Order CB*******
Give me my refund Give me my refund.
Y'all messed up but won't fix it? That's crazy how you do business.

I was about to order from them then read all those comments and I'm so glade they saved me beware...

I had tempered expectations because I've dealt with embroidery services before and understood the difficulty of precise color matching. This is my first truly bad experience with any embroidery service. I paid $50 for a $20 hat as a test run. It took over 5 weeks to receive the hat. When the hat showed up, the color was so far off as to be comical. Bulk of logo is a medium gray with a small amount of silver trim. When the hat showed up the thread was a dark copper brown. I asked 5 people to look at the logo I submitted and the hat I received before I even reached out to the company to make sure it wasn't my color perception. It was so far off I was starting to think that maybe I was color blind. They all agreed the color was wrong beyond any rational explanation. I reached out to the company for some feedback but didn't actually ask for a refund or replacement. I received a reply from Faiz Kahn that was clearly just a standard boilerplate response about having reached out to their QA department and some comments about brightness which did not really apply to the situation and that there were no closer colors of embroidery thread to match and thus there was nothing they would do. I really wasn't even that upset until I got that response, as it did not pertain to color matching a flat medium gray and was clearly just a brush off email. I could literally go to Joann fabrics right now and buy 20 different colors of embroidery thread among just the ones they carry in store that would have been closer matches to the logo I submitted. How they decided that dark copper brown is the closest existing thread color to medium gray I'll never know, but what I do know is that I'll never use their company again and I would never recommend them to anyone. There are reputable firms out there with better pricing, better lead time, better customer service and techs that aren't choosing matching colors by braille. I'm really still astonished at just how bad the entire experience was from start to finish.

Order: CB*******

A few months before the bad experience I'm about to share, I ordered my first hat from CapBeast. It was a trial run to see the quality and I loved it. In fact, I even ordered a hoodie from what I'm assuming is their sister store, HoodBeast.com. My logo was correct and the quality of the hat and sweatshirt were great.

I ordered 3 more hats from CapBeast and my experience with them this time around was so ridiculous that I had to write a review.

My company logo was incorrect on all three hats. I sent them the exact same logo that I used(I only have one version) for the previous orders and they totally botched it this time. I e-mailed their customer support team and provided them with photos. They acknowledged that they made a mistake yet only offered me a 15% refund of the total amount of my order and told me to keep the hats.

Yes, I'm serious. I have the e-mails to prove it.

I declined and told them I didn't want a refund. I just wanted what I paid for. Crazy concept, right?

They came back with a 30% refund... and told me I can keep the hats.

I decided to call their customer hotline instead so I could talk to someone. Nobody answered and after three days, nobody has yet to return my call.

Its a true testament to who they are as a company if the customer is working harder to save them business than they are.

After reviewing the return policy, I realized that if my order was wrong, I was always going to lose out in the end. They clearly know their product is inconsistent because they state in their return policy that even if your product is printed incorrect, they will determine whether or not they make it right. Basically, if you place an order, you better hope it's printed right or too bad. That's my interpretation as I am living it.

Would it have been so awful for them to reprint my hats correctly and send them to me?

They apparently thought so which is why I'm taking my business elsewhere.

The whole process of creating the hat and placing the order was great. The Product came quickly and quality wise ILOVE IT!