TL; DR:
Ordered 2 custom hats on August 12th, 2021. Supply constraints delayed my order which I understand, but they were not listed as "out of stock" on the site. I only knew about the hats being out of stock when I received an email informing me after a month after I placed the order. I stuck through with it because I really wanted the 2 hats I ordered. Down the line, I asked for cancellation in November though I was offered a 15% refund in my waiting and going through with order which I went through with. After ~40 emails in the 6 months, I finally receive my order. One of the designs on the hats is not color accurate. Still no replies after confronting the issue via email over 2 weeks ago.

My issues in short:
- Site sold hat styles that were out of stock. I didn't know until I received an email a month later after having placed an order.
- Horrible customer service. Super slow email responses. Ghosting/No replies after confronting with an issue having received order
- Lying. Was offered 15% refund 4 months ago (November 2021) in my waiting for my order. I have now received my order over 2 weeks ago and have not received 15% refund even after continuously pressing them.
- Horrible quality assurance. They got one of the color of a submitted design wrong (yellow, instead of orange) which I confronted them the same day I received my order. No replies as of over 2 weeks now.

Brief context for angry review:
The two customer service representatives I had exchanges with were Mary Taylor and Vicky Aaronson. I called once on March 4th of this year - was put on hold and eventually was made to leave a voice message so that they can call me back. I never got a callback. I have screenshots of all the email timestamp exchanges so anyone reading can understanding how slow and incompetent the customer service is. The fault partially lies with me as I waited way too long for them and should've just cancelled my order way sooner. I didn't cancel because I really wanted the hats.

What happened in detail:
I ordered 2 hats back in August 12th of 2021. My order was delayed because of stock issues of the 2 particular hat colors I selected. If the hats are not in stock, do not offer them on the site. I have ordered twice from them in the past (pre-pandemic/pre-supply constraints) so I have an idea of the time to expect for the hats to go into production which is already longer than what they specified on their site (4-6 weeks on their FAQ). I stuck through it because the stitching quality is fairly good for my previous 2 orders. I mention this because it took a month (September 14th) for Capbeast to email me that the hats in the particular colors I wanted were not in stock. A whole month. They offered to have it made on a different style of hat but I wanted to wait until they had the hats I wanted in stock so I did. I asked about the ETA on the hats to be back in stock. Mary Taylor told me late October/early November. I sent an email on November 7th again asking when the hats will be in stock. Mary Taylor answered me the next day saying that they'll pass the email to someone who has the info and get back to me. I had to email back again on November 19th and finally received another email on the 22nd with no specific answers, just if they can just switch the hat style. I then opted to cancel my order. On the 25th, Mary Taylor offered a 15% refund while waiting for my order if I decide to go through with it. In retrospect I should've cancelled but I went through with it. Now it's March 14th, I got my order on February 26th but no 15% refund. The design on one of the hats is not color accurate to the design I submitted (parts where it's supposed to be orange is yellow). I emailed them with pictures of what I received and the design I submitted.

It's been over 2 weeks and 3 emails since I last heard back from either Mary Taylor or Vicky Aaronson. No replies, no 15% refund I was promised, and no resolution. Absolute garbage. Not deserving of even 1 star. I should mention that this exchange lasted 6 months and about 40 or so emails.

N/a

Long wait time but solid product

There's little point in recounting my experience since it's identical to so many others. TLDR: Didn't receive product. Wasn't getting shipment updates. Reached out several times and received BS responses from a fake customer service rep bearing alternating first names (William, Carlos, Jorge) though they all spoke exactly the same conversational tone. No refund.

If you've been scammed, please consider taking the steps I've taken to report this company. One report will not make a difference but 100 might. I've not lost as much money as others who've left reviews here but vulnerable people are losing more money every day that this site stands. Let's do something about it?

Will take max 20min of your time to complete all of the following (just copy/paste summary of your experience in each forum):

Better Business Bureau
File complaint: https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/

FTC
File complaint: https :// www.ftccomplaintassistant. Gov/GettingStarted? NextQID=203&Url=%23%26panel1-6&SubCategoryID=0#crnt
And/or call *******357

econsumer.gov (since we can't possibly know where this person is actually located, should be reported internationally)
File complaint: https://econsumer.gov/en/GettingStarted/1?NextQID=1&SubID=1#crnt

Email abuse@ GoDaddy.com (remove spaces) & notify that you believe Capbeast.com domain is occupied by a fraudulent business

UPDATE: After reaching out two more times with no luck on obtaining the refund, I reported the transaction through Paypal. They were able to assist in getting my refund (always use Paypal - they are amazing!) After my terrible experience and reading so many others, I've reported Cap Beast and their public address to the Federal Trade Commission (ftccomplaintassistant.gov), The Quebec Consumer Protection Bureau (opc.gouv.qc.ca /consommateur/probleme-commercant/etapes/), and BBB. Would recommend others with bad experiences to do the same. DO NOT BUY!

I echo my experience with the others - DO NOT BUY! Immediately after waiting their advertised time for my purchase, I asked for a refund. They said it was "due to overload in production" and tried to offer me discounts, but I asked for the refund instead. They said "We respect your decision and will cancel the order, we'll transfer payment details to billing department for full refund, please note, that it may take up to 7 b/days to actually appear back to your balance." After 10 business days including two holidays (over two weeks total), still haven't seen anything come through. Customer service said "I'll send a reminder to the billing department, asking them to prioritize this matter, and it should be taken care of soon." Shouldn't that be priority already? Terrible company.

I'll upload the screenshots of the conversations I had with them.

I put in my order 17 August 2019. I didn't receive a purchase confirmation email so I thought something went wrong with the payment process, but I received a text from my bank authorising the purchase. So I emailed them to confirm if payment went through, they replied (usually only 2 people emailing, Cassie and Emma), confirming payment went through and that in 2 weeks time I'd have an update on my order.

Some weeks went by and nothing, and I went on holidays. When I came back, still nothing. So I emailed them, requesting updates. They said everything was OK and it would soon be in production and would update me in a few weeks time. Again, no updates from them.

I had to email them asking what's happening with my order. This is when I'm informed there has been a slight delay with the production of the hat, and that the digitisation of the design was all done. I waited a few more weeks and still, no updates from them. I had to ask (again) what's up with my order, and if there was an approximate date the hat was ready. No approximate nor estimated date was given, they apologised for the delay (in that they are experts in, apologising), and that my order was pushed to the front of the line.

This is when I started asking information about their refund policy. They offered me a partial refund of 15% which was no good at all since I paid for express shipping and 1 month and 12 days had gone since I ordered my hat (they say 4 to 6 weeks in their website). The 15% refund of a 108$ purchase is about 16$, I paid 40$ for express shipping (20$ more than regular shipping), which means the 15% refund didn't even cover for the extra I paid for express shipping.

After telling them I'm not happy with that arrangement and all I wanted was a date, which they failed to provide one time and time again, they tell me they have good news and that the hat was ready and is sitting in the shipping department to be sent in a couple of days. I was happy. But it was brief. 2 days pass and nothing. 3 days pass and nothing. I send them an email asking if my order has been shipped.

I get a email saying there was some confusion about the country destination but it was resolved and the hat would be shipped in a few days and they'd send me the tracking code. A few days pass and nothing (as usual). I gave them 2 extra weeks as I was busy with work and uni. Nothing. So I email them about this and I get yet another generic apology. I told them that the next email either be my tracking code or I want my money back.

They agreed on giving me a full refund and cancel my order at this point, saying it would take up to 7 business days for the money to appear back in my account. 8 business days had gone by and nothing so I email them again, they apologise again with the same excuse "I too would be frustrated if I had to deal with this", blablabla. That didn't work for me, I kept pushing on my refund and keep in mind, since ordering and paying, 3 months had gone by, and no hat, no refund. They said they'd put it in a couple of days. So 2 days gone by, this time rather than going to emails, I went to their website to live chat with them.

It's interesting, the day I decided to live chat, I asked them if my refund has been processed, they said they were going text the billing department to enquire about this. I told them I don't think CapBeast is that big of a company where communication in between departments is such a lengthy and complicated ordeal. They throw in a few more excuses.

At this point I'm beyond fed up. It's 2020 already and I'm still dealing with these guys. So I ask them for their main office address. They give it to me, but it was incomplete. I google mapped the address and it showed a medical clinic. So I confront them. That's when they finally give me the complete address (it was missing the lote number for the office), with that address I was able to pull out all sorts of files for the company, including a registry of the business, past names the business had (like Mr Stiches), and all sorts of interesting things about them. I shared all this information with them to let them know I know who they are, where they are and how to reach them. 2 days later I got my refund.

5 months dealing with this incompetent business and all they could tell me was "yeah this isn't the right way to deal with an order, there's ups and downs for everyone and we're on a down". It was mainly excuses and promises of doing better in the future. What a load of crap. I'd be very cautious ordering from them. Reading the negative reviews, I had exactly the same experience: no updates, delays on multiple stages of production and shipping, delays on refunds. AVOID AT ALL COSTS.

SCAM ALERT!

Do Not Use This company.

They have a fancy looking website, and their prices are really high, so you think they will be legit. I did.

I placed two separate orders, a customized flex fit ball cap, and a customized foam front trucker hat.
They took over $113 from me, for these two orders.
Wow! I'm a fool, right?

Wait, (it gets better) no seriously wait, you will wait and wait and wait.

Their website says it may take up to 3 weeks for your order to get shipped.
After 6 weeks, I suspected there was a problem.
First you call, and nobody answers the phone.
Then you email, and they will respond,. With phony excuses and empty promises.

"We are so sorry, there has been a delay, your order is next in line, we will give you 10% off."

A week later

"We are so sorry, we had some changes in the production facility, I am bumping your order to the top of the list, and will give you 15% off."

(yes, I've kept all the emails. Nice little paper trail of dishonesty they provided for me)

After 8 weeks, no shipping confirmation, no refund of any amount to my credit card, I demand they cancel my order and provide a full refund.

(it's at this point I am suspecting this is some type of fraud, so I googled the words "is capbeast a legit company".
I recommend you do the same.
It's shocking how many websites, display hundreds of complaints from other people that have been ripped off just like me.)

I receive email confirmation of cancelation, and then, haha, the next day, another email claiming my hats are ready for shipping and they will request a 40% refund for me, they just need my permission to send them?
B. S.
My permission? I ordered the hats, you took my money, send them!
They don't.
I again demand a full refund.
They say they will comply

2 more weeks go by, with no refund. I contact my credit card company, and they tell me no refunds have been issued, and it would only take about three days tops, if a refund was initiated.
Sooooo, back to the email.

They tell me they issued the refund a week after my cancellation (a lie), and I should have it any day.

This website is a rip off. They stole my money. Do not use.

Now, here is some GOOD NEWS

I found two other online entities that created the hats for me at a fraction of the price, and shipment was fast! As a matte of fact, I was able to order and receive my hats in less time than capbeast took to lie to me about my refund. (placed new order the day my cancellation email arrived, and received hats about the time they claimed to have processed my refund, which still has not arrived)

For a customized FlexFit ball cap, go to Promotique.com they are part of VistaPrint. Hat looks great, arrived in less than a week, and cost me about $24 including shipping instead of the $66 stolen from me by capbeast.

For a customized Foam Front trucker cap, go to Customizedgirl.com. Again, hat looks great, arrived in less than a week, and cost me about $18 including shipping instead of the $47 stolen from me by capbeast.

And, by the way, as of today, typing this review, it's been over 10 weeks since I ordered from capbeast, and over 2 weeks since they confirmed my cancelation, I have received no hats, nor any dollar amount of refund.

Shop elsewhere.