Chaz L.

UPDATE: After reaching out two more times with no luck on obtaining the refund, I reported the transaction through Paypal. They were able to assist in getting my refund (always use Paypal - they are amazing!) After my terrible experience and reading so many others, I've reported Cap Beast and their public address to the Federal Trade Commission (ftccomplaintassistant.gov), The Quebec Consumer Protection Bureau (opc.gouv.qc.ca /consommateur/probleme-commercant/etapes/), and BBB. Would recommend others with bad experiences to do the same. DO NOT BUY!

I echo my experience with the others - DO NOT BUY! Immediately after waiting their advertised time for my purchase, I asked for a refund. They said it was "due to overload in production" and tried to offer me discounts, but I asked for the refund instead. They said "We respect your decision and will cancel the order, we'll transfer payment details to billing department for full refund, please note, that it may take up to 7 b/days to actually appear back to your balance." After 10 business days including two holidays (over two weeks total), still haven't seen anything come through. Customer service said "I'll send a reminder to the billing department, asking them to prioritize this matter, and it should be taken care of soon." Shouldn't that be priority already? Terrible company.