CapBeast

Regretting my purchase! The amount of time you wait for 1 hat is crazy. 4-6 weeks is completely ridiculous.

I purchased a custom hat for work to see if the product was good enough to order in bulk. I ordered on 7/16/2019. I contacted them in September (9/02/2019) because nothing had come yet, and the website claims 4-6 weeks from the day you order is when you'll have your custom hat in hand. They apologized and said they were backed up with lots of orders. My order wasn't time sensitive, so I gave them the benefit of the doubt. I contacted them again on 10/07/2019 because at that point it had been well over their promised time allotment to which they said the exact same thing. They apologized again and said they were busy and that there was no way they could give me a time estimate because they didn't want to give any false promises. I'm disappointed yet again, but again, it's not time sensitive, so I let them off the hook again. Months went by and I still didn't hear a word about my order. I contacted them again on 2/05/2020 to cancel the order because this had gone on long enough. They responded again with apologies and excuses and offered me a 20% partial refund if I kept my order. I took the partial refund, but never received it. However, on 4/20/2020 I finally received my hat after just over 9 MONTHS. They said 4-6 weeks. It took them literally 40 weeks to produce one hat. At this point I don't even care about the partial refund (which would only end up being about $8 or so anyway) because I never want to deal with this company ever again. They really lost out on a lot of future business and recommendations. It's a shame because the hat actually came out pretty good. Do not give them your money unless you're willing to wait almost a year. Do not give them your time or money!

I ordered a custom cap on 4/26, it's now 4/29 and I have no idea if they got my order. I hope so, will update!

The company has the worst customer service I have ever experienced. Horrible, Horrible, Horrible, Unacceptable, very unreasonable and extremely disappointing.

I ordered 2 caps more than 6 months ago. I have been in touch with their customer service specialist "Alex" for more than 5 months. This guy has nothing better to say but my order is almost shipped. He has been shipping 2 freaking caps for 6 months. I have completely lost hope in ever receiving the caps. DO NOT EXPECT TO EVEN GET A REFUND. This company scams people out of money and never delivers. AGAIN, THE WORST EXPERIENCE I HAVE EVER HAD IN MY ENTIRE LIFE WITH A COMPANY THAT PROVIDES SERVICES. I own two businesses and this company is the best example of what NOT TO DO. I have no idea how they make money, I haven't yet read a good customer review about them.

I am SUPER DISAPPOINTED. I WILL DEFINITELY BE POSTING ON EVERY SOCIAL MEDIA THEY ARE ON TO WARN OTHER TO NOT FALL INTO THEIR TRAP. I feel like I will be doing good service to people.

TOTAL WASTE OF MONEY!

Williams King Don · Jul 18,2020 Verified customer
Hat
My son is 10 he called all excited about 1 month prior to Father's Day Saying not to check his chore card he has a chore visa card to learn how to say money that he makes $30 a week doing his chores from cutting the lawn to all the odds and ends picking up dog poop blah blah blah blah. He was so excited he told me that he paid for extra shipping and handling and not look at the purchase so I wouldn't know what I got. I asked him if he checked the website first to make sure it was legit or a scam he said he thought it was legit he is 10 years old.
Father's Day comes Father's Day passes I finally look up what he purchased on cap beast. About a month has passed since Father's Day I called the company Facebook company they told us that it was because of Covid I've asked for a refund I have not heard anything back after ask for the refund they blocked my messages this place is a scam they should be shamed full of themselves from stealing from people to be quite honest I am very pissed off about this and I want to spread the word about this Internet scam company.

Worst products ever! You don't get what you ordered and what they resent is covered in hot glue. Everything is not usable and this place is a scam!

So far, so good. Smooth process. Now will just wait on finished product!

I'm glad I went ahead and placed an order! The turnaround time was faster than expected, and the hat turned out exactly like I hoped.