CapBeast has a consumer rating of 2.69 stars from 134 reviews indicating that most consumers are generally dissatisfied with their purchases. CapBeast also ranks 7th among Hats sites. The most common issues with CapBeast are around customer service, which is not as good as expected by some customers.
It was pretty good. I was really happy with the quality despite the turnaround time. But, honestly it's worth the wait.See positive reviews
SCAM ALERT !!! Do Not Use This company. They have a fancy looking website, and their prices are really high, so you think they will be legit. I did. I placed two separate orders, a customized flex fit ball cap, and a customized foam front trucker hat. They took over $113 from me, for these two orders. Wow!! I'm a fool, right? Wait, (it gets better) no seriously wait, you will wait and wait and wait. Their website says it may take up to 3 weeks for your order to get shipped. After 6 weeks, I suspected there was a problem. First you call, and nobody answers the phone. Then you email, and they will respond,.with phony excuses and empty promises. "We are so sorry, there has been a delay, your order is next in line, we will give you 10% off." a week later "We are so sorry, we had some changes in the production facility, I am bumping your order to the top of the list, and will give you 15% off." (yes, I've kept all the emails. nice little paper trail of dishonesty they provided for me) After 8 weeks, no shipping confirmation, no refund of any amount to my credit card, I demand they cancel my order and provide a full refund. (it's at this point I am suspecting this is some type of fraud, so I googled the words "is capbeast a legit company". I recommend you do the same. It's shocking how many websites, display hundreds of complaints from other people that have been ripped off just like me.) I receive email confirmation of cancelation, and then, haha, the next day, another email claiming my hats are ready for shipping and they will request a 40% refund for me, they just need my permission to send them???? B.S. My permission? I ordered the hats, you took my money, send them! They don't. I again demand a full refund. They say they will comply 2 more weeks go by, with no refund. I contact my credit card company, and they tell me no refunds have been issued, and it would only take about three days tops, if a refund was initiated. Sooooo, back to the email. They tell me they issued the refund a week after my cancellation (a lie), and I should have it any day. This website is a rip off. They stole my money. Do not use. Now, here is some GOOD NEWS I found two other online entities that created the hats for me at a fraction of the price, and shipment was fast! As a matte of fact, I was able to order and receive my hats in less time than capbeast took to lie to me about my refund. (placed new order the day my cancellation email arrived, and received hats about the time they claimed to have processed my refund,which still has not arrived) For a customized FlexFit ball cap, go to Promotique.com they are part of VistaPrint. Hat looks great, arrived in less than a week, and cost me about $24 including shipping instead of the $66 stolen from me by capbeast. For a customized Foam Front trucker cap, go to Customizedgirl.com. Again, hat looks great, arrived in less than a week, and cost me about $18 including shipping instead of the $47 stolen from me by capbeast. And, by the way, as of today, typing this review, it's been over 10 weeks since I ordered from capbeast, and over 2 weeks since they confirmed my cancelation, I have received no hats, nor any dollar amount of refund. Shop elsewhere.See critical reviews
Tip for consumers: Don’t buy from them.
Tip for consumers: Dont!!!
Tip for consumers: DO NOT BUY - If you somehow decide you do want to buy, use Paypal or another service that has fraud protections and can get you your money back.
Tip for consumers: Do not use this business.
This company is a scam because they do not deliver the product in the promised time and when requesting a refund they will not give it to you as promised.
Had to cancel and ask for a refund of my order because after 3 months I have not received anything!
Good Marketing. Don't fall for it... They are a COMPLETE SCAM.
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