CapBeastReviews 292

Worst customer service I've ever received from a business. When I placed my order, I reached out and they agreed to the date I needed my product by. Then proceeded to ignore my emails the entire process. Received my items a week later from the agreed upon date; which made the items a waste. Then after sending multiple emails later they finally responded by blaming me for not reading the timeframe on their website.

Unfortunately only after I placed my order did the thought to research customer reviews come to mind. Since I had already fallen into this scam unaware I read those bad reviews with sorrow. I had ordered a hat for my husband's birthday. I knew as I read those reviews I was going to be empty handed without a gift for him. I did email CapBeast immediately within one hour of placing my order, requested my order to be cancelled. Faiz Kahn replied to that email stating due to the order already being started (in less than one hour) it was not possible to cancel the order. Consistent with many other scammed customers I am now three weeks post ordering without fulfillment of my order, without any status update, without shipping confirmation. Faiz Kahn responded to me once right after my order was placed but has not responded to multiple status update requests. I am done dealing with unknown web merchants. I am only doing business with merchants I am already familiar with.
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Update: My order has shipped. Of course my expectations of what this hat will look like is very low based on others' experiences. I payed $51 base price for the hat. That is an expensive hat. Then a $30 digitizing fee was added. I paid $12 for express shipping which I NEVER do and never will again. So I am $93 invested in this experience. Let me tell you about the "express shipping". So this package moved from Champlain, NY on 8/22 approximately 8 miles to Mooers, NY on 8/27. Yes, 8 miles in 5 days for express shipping. As of 8/31 the last shipping update was 8/29 location is York, PA. This is NOT express shipping.

I am going to be SO MUCH MORE careful about ordering online. I am going to recommend to all my friends and family to look up website reviews before ordering.

I ordered 2 custom hats in Feb. Never received hats and no refund. Was told you are under NEW management and to contact my bank to ask for a dispute. My bank said they cannot dispute this because it has been too long.

I will continue to give you guys a bad review until I get my refund. This is complete $#*!ING BULL$#*!! I don't give a $#*! if it is a small amount of money. I PLACED AN ORDER, PAID FOR IT, NEVER RECEIVED PRODUCT…WTF IS WRONG EITH YOUR $#*!ING COMPANY.

I've ordered in the past and had a good experience however this time was very different. I also experienced the issue with credit card not working (like many reviews state) and spoke to a guy on the phone. He assured me they would come in 2-3 weeks. It's been 4 weeks and i have still not received and will not have the hats in time for my event. They lost a customer here.

Heads up everyone this is a total scam site! Months later never received my order. No contact back after over 25+ attempts to get a hold of them. I've had to claim fraud charges through my bank. I would hate for anyone to go through what I have!

If I checked a review website first I wouldn't have lost 50 dollars that could have gone to gas, bills, savings. I could have gone out to a nice restaurant instead of waiting for nothing.

I made an order February 22 and I still haven't gotten my two items. I've contacted multiple times and they replied once on Mar 18 saying my order is still processing to this day I still haven't received any update. I asked again and still no response

They took my money and never gave me a hat. Contacted customer service several times and no response. If you have fallen victim to this scam website make sure to contact the Better Business Bureau and contact your bank for fraud.

Amazed by the details and the amount of colors supported! I've tried others with nowhere near the same accuracy and quality of stiching!

Recommended!
Getting them from US to Sweden was a bit of a challenge, has nothing to do with CapBeast, just the international shipping that dragged out in time. Love that they do offer the option! I'll be back!

Worst quality i have ever seen. Embarrassing, I will have to throw this hat in the garbage, What a waste after waiting 8 weeks,

Bought multiple hats from them and they never delivered, nor will they respond to my requests. Total SCAM! DO NOT ORDER!

So far, so good. Smooth process. Now will just wait on finished product!

CapBeast may do quality hats but wouldn't know, there's no tracking available for the order process time. I asked for refund because I used another company that got it to me sooner and when I needed. Still waiting on refund. Communication with their "customer support" is non existent, honestly if anyone has spoken to any of their employees over the phone is like seeing a unicorn, those things don't exist.
They also add this which I don't think is applicable anymore: "Kindly keep in mind that due to the current situation with the COVID-19 crisis there may be some delays in response time."

This place is ridiculous. They won't return emails or phones calls. I've asked multiple time to just ship my hat or give me a refund...think I've been robbed.

They take your money and make up excuses, if you ever get ahold of them.
Take your hard earned money elsewhere.

An order meant to be Christmas gifts was placed on 11/5/2023. It is now 10 weeks later and still no hats. However, that isn't the worst part of my CapBeast experience as that honor goes to the horrible customer service from Faiz and Team CapBeast. From slow response times to giving non-committal answers to the specific question about when the order would be shipped like "I can see that processing takes longer than it should take. I will have a look into the matter, check with the relevant department and do all in my power to have all of the processes involved expedited as much as possible." There has been no update about the status of the order since the last contact on the 5th of January, 2024. With all of the other options available for this type of service please take your business elsewhere.

CapBeast? A better name would be CapLeast.

Update: A refund was requested and at least they are consistent by not responding.

Update #2: A complaint has been filled with the BBB in Canada.

After 6 weeks I contacted them they said they still haven't started my order! I'll never order from here again!

Not worth the waite!

My order was placed a couple months ago without ever receiving updates. I have reached out to their customer service and support, but no response has been met for days! I wish I would have read an honest review. This is my intention. Do yourself a favor as I have wasted months and also had to deal with disputing the charges with my credit card company.