CapBeast

Never done this before but these people are a fake company. Never got my order from 2018. 2018! Tried talking with them... they just kept giving me bs answers that they never followed through with. First time reviewing something like this for a company so you know I mean it. Do not order from them.

I ordered only 5 custom hats over a month ago, and they are still in the "processing" stage like they haven't even been started yet. For a company that is based solely on only making custom hats, they sure are slow at what they do. So now over a month later and still no update on when my order is going to ship, if at all.

I reached out to them before ordering and told them when I needed this order by and Vicky assured me yes that was possible and she would rush all departments to make sure it happened. It's almost two weeks after she assured me it would arrive by and it hasn't even shipped.

I have placed three orders from Capbeast and each time I have been very impressed with the quality of the custom embroidery work. They can do logos and designs that are not available elsewhere and the quality of the embroidered logo is phenomenal. My only complaint would be how long it can take for them to process orders. I have received my order in under a month once, and most recently it took 7 1/2 weeks reusing a logo that they had already digitized. For something that you cannot get elsewhere, it is worth the wait, but the waiting can be frustrating.

If there are any other disgruntled CapBeast (Monsieur Stitches) customers out there who either never received their orders or a refund (and I know there are), I am looking at putting together a class action lawsuit to take CapBeast down. Please message me on messenger and let me know about your experience. "Companies" like these cannot be allowed to continue to steal from well-intentioned and trusting customers acting in good faith

A complete scam. I ordered a custom hat in September and knew upfront that it would take two months to process. When they finally got around to shipping it, they sent it to the completely wrong address. I had to argue with them over and over, despite having screenshots of the shipping address of the order AND a copy of the tracking information. They claimed they would quickly send a replacement and that I would receive tracking information. A month later and no replacement has been sent. Emails demanding a refund have gone unanswered. They stole my money, it doesn't get any more complicated than that!

These clowns got my order, took forever to make it, left out components that were clearly in the design I had created online and sent it to me. Upon receiving the product I emailed them a picture and asked if I could ship it back and they add the stuff they forgot/left out and even offered to pay for it! I had to remind them twice and upon the 3rd time in contact with their "customer service" team they hit me with the "let me talk to my manager and see what I can do."
It has now been 3 months since the initial order and nothing has been resolved even after several (more) reminding emails. So this company is clearly ok with me sitting at home with a bull$#*!$#*! product that I cannot even gift to the person it was intended…and clearly doesn't want to do anything about it.
I don't know if this is normal operating procedure but be weary because you might pay $50 for a custom hat that looks nothing like you wanted it to.

I ordered 2 custom hats in Feb. Never received hats and no refund. Was told you are under NEW management and to contact my bank to ask for a dispute. My bank said they cannot dispute this because it has been too long.

I will continue to give you guys a bad review until I get my refund. This is complete $#*!ING BULL$#*!! I don't give a $#*! if it is a small amount of money. I PLACED AN ORDER, PAID FOR IT, NEVER RECEIVED PRODUCT…WTF IS WRONG EITH YOUR $#*!ING COMPANY.

This has been the worst customer service Ive ever received! We ordered two hats (2!) the first week of May 2018. (IT HAS BEEN TWO MONTHS). We still have not received our product and not only that, they are asking for more money!
We used a promo code at first for a discount, but due to their error, the promo code didnt work anymore, so we ended up having to pay $87 for two hats. We waiting and waited and we still have not received them. I dont know how many times Ive called their customer service line and Ive NEVER gotten through to anyone. Emailing is pointless as they just keep asking for more money. They sent to the wrong address and it got shipped back and now they are asking for $16 more dollars to reship it to us, but are not even giving any sort of clear instructions. We cannot get this resolved and we have tried to reach them for weeks! Buyer beware! All I want now is a refund. I will never be working with this company again!

CapBeast has been the most disappointing retail-experience IN MY LIFE. I was really excited about getting my company's hat, I ordered in July, I even was happy that they reached out to me with some suggestions to adjust the design. 5 months and many back-and-forth emails and calls later and I decided to cancel my order and request a refund. Now... I've been waiting for my refund for a month, and still haven't received it. I wonder if there were enough of us to do a class action lawsuit?
DO NOT BUY from this company.

I ordered a hat with my company logo. Before ordering I asked for a thread colour palette so I could choose the best match thread color to my logo. I was told by theCapBeast customer service that it would be selected by them as close as possible. When I received my hat, I was shocked at how different the thread colour was from my logo. The logo is barely visible. Even though customer service was great (Mary), they failed to admit there was such a difference in colour from the photos I sent. I have seen thread colours that match much closer to other vendors. I was hoping to be offered a refund or at least a credit to order again with another colour but was not.

Received hats with stickers on bill. Stickers are unable to be removed from bill without damaging the hat due to the sticker adhesive pulling and damaging the material of the bill. Sent my concerns once via online submission and received a ridiculous response from Mary talking about the sticker was removed too fast. Come on now... I have video evidence of the issue along with pictures. It is not possible for the sticker to be removed from the bill without damaging the cap. This flaw existed before I received the order. I would love to be contacted by phone. I've left a message with my info. Zoom would be even better so that I can demonstrate the issue.

I placed an order in August 2019 and the deadline THEY proposed was 2-4 weeks for my order to be fulfilled. At the 6 week mark from when I placed my order, I reached out to them and they said that my order had not even been started yet. I requested a refund of my money in October and they said it would be processed within 3-5 business days. It's now March 2020 and I still have not received a refund from them. I have 35 emails that have been sent/received from their customer department. I was asked to send them a PayPal request for payment in January because that would fix the billing issue. I still have not received my refund. Steer clear if this vendor if you want to keep your money. What a joke!