CapBeast

Worst customer service I've ever received from a business. When I placed my order, I reached out and they agreed to the date I needed my product by. Then proceeded to ignore my emails the entire process. Received my items a week later from the agreed upon date; which made the items a waste. Then after sending multiple emails later they finally responded by blaming me for not reading the timeframe on their website.

Heads up everyone this is a total scam site! Months later never received my order. No contact back after over 25+ attempts to get a hold of them. I've had to claim fraud charges through my bank. I would hate for anyone to go through what I have!

I've ordered in the past and had a good experience however this time was very different. I also experienced the issue with credit card not working (like many reviews state) and spoke to a guy on the phone. He assured me they would come in 2-3 weeks. It's been 4 weeks and i have still not received and will not have the hats in time for my event. They lost a customer here.

They took my money and never gave me a hat. Contacted customer service several times and no response. If you have fallen victim to this scam website make sure to contact the Better Business Bureau and contact your bank for fraud.

My order was placed a couple months ago without ever receiving updates. I have reached out to their customer service and support, but no response has been met for days! I wish I would have read an honest review. This is my intention. Do yourself a favor as I have wasted months and also had to deal with disputing the charges with my credit card company.

CapBeast may do quality hats but wouldn't know, there's no tracking available for the order process time. I asked for refund because I used another company that got it to me sooner and when I needed. Still waiting on refund. Communication with their "customer support" is non existent, honestly if anyone has spoken to any of their employees over the phone is like seeing a unicorn, those things don't exist.
They also add this which I don't think is applicable anymore: "Kindly keep in mind that due to the current situation with the COVID-19 crisis there may be some delays in response time."

I made an order February 22 and I still haven't gotten my two items. I've contacted multiple times and they replied once on Mar 18 saying my order is still processing to this day I still haven't received any update. I asked again and still no response

Amazed by the details and the amount of colors supported! I've tried others with nowhere near the same accuracy and quality of stiching!

Recommended!
Getting them from US to Sweden was a bit of a challenge, has nothing to do with CapBeast, just the international shipping that dragged out in time. Love that they do offer the option! I'll be back!

An order meant to be Christmas gifts was placed on 11/5/2023. It is now 10 weeks later and still no hats. However, that isn't the worst part of my CapBeast experience as that honor goes to the horrible customer service from Faiz and Team CapBeast. From slow response times to giving non-committal answers to the specific question about when the order would be shipped like "I can see that processing takes longer than it should take. I will have a look into the matter, check with the relevant department and do all in my power to have all of the processes involved expedited as much as possible." There has been no update about the status of the order since the last contact on the 5th of January, 2024. With all of the other options available for this type of service please take your business elsewhere.

CapBeast? A better name would be CapLeast.

Update: A refund was requested and at least they are consistent by not responding.

Update #2: A complaint has been filled with the BBB in Canada.

Hand up, maybe the worst customer service I've ever dealt with and general service. I understand there are supply chain issues right now, which is why I allowed for 5 weeks for my hats to ship. Finally, around week 6, I had to call and check in (no email with an update from them), and was told my hat was out of stock. Then the circle of no responses, swap outs, delays, etc. started. Spent hours on the phone with no progress day after day. Would never use again.

If you want custom hats, order them elsewhere! If I could leave a zero star review, I would. Like so many others, I paid for my hats and after more than 8 weeks I do not have them. Customer service has been terrible. Checked on their website this morning to see the status of my order to discover they cancelled my order without any notification! Unfortunately I don't think my bad experience is unique.

Don't waste your time with them. If they mess anything up on your production they will not compensate for anything and you will lose your money. I've experienced this before and should've known better... definitely lesson learned. I was impatient and made an impulsive move here, should've gone with my guys in SD instead but no minimum is better, but all good, lesson learned. These are just a few pictures..

Totally not worth the $69.00 I payed for the custom hat I ordered. There were stitch lines in between the custom writing I requested. It made what would have been a nice hat look extremely cheap. When i sent a complaint they never responded, guess customer satisfaction isn't something they care about. Will never use them again.

I ordered 4 hats. Reached out to see if they could be expedited since they were for a precise date. They said yes.

Not only did that never happen, but I've been reaching out for days for a refund and they are unresponsive. No email confirmation regarding refund, nothing. I will be reporting to my bank.

Save your money

Purchased a cap from them six months prior to returning to the USA from abroad. Was suppose to be sent to a friends address. Order never came, several calls were made with a promise that it would arrive. Never did so I cancelled the order. They promised a refund and of course after many calls it never came. Finally I just called my credit card and even though 8 months had passed I disputed the charge and won. Got all my money back. Don't deal with this company. I just got lied to time and time again. And be sure to use a credit card.

The logo was too low on the hat. I had specifically asked them to make sure it was in the right spot. They gave me excuses that because of the size and shape they had to put it there. But when I look at their website, there are other products that have a similar shape logo that sit higher. They won't even call me back after several email and phone call attempts. Avoid.

I have sent 17 emails over the span of over 6 months and they still won't admit it is a scam. It seems to be run in india by someone who likes copy/pasting replies. And of course they won't give my money back even though I have received nothing. What a shame they have this high rating