CapBeast

I placed an order with this company 2 months ago. Ive sent emails with 1 response with zero information in it. When o called I was given the run around and never given a straight answer on why my order is taking so long (its only 2 hats) and now everytime I try to call again I get a message saying they are closed. I would request my money back but apperently no one at this company actually does anything. I got swindled and I hope no one else does. Oh and I would have given zero stars if the site would have let me. This company is absolute garbage. They should be giving me my order for free at this point.

At this point, it's been OVER a month since I placed an order for a single hat…Was hoping to have the single hat as a demo for a much larger order, but after 30 days it still just shows as "processing"; no explanation or progress in over a month. I'd also add, the demo was for a simple hat with just plain text- no logos or anything complex. I have contacted customer service, who was unhelpful, and instead filed a dispute with my credit card company to get a refund. Not sure where all these positive reviews came from, or if I'm just an isolated case…

Took over 6 months to finally receive my order for two hats. Customer service sucks, they kept lying saying hats were done and just awaiting final inspection before shipping. This "inspection" took 3 months. They promised I would receive a 10% refund and never followed through. I've contacted them multiple times about it and they kept offering excuses and saying it would happen within a week. It didn't happen and now they're not even answering my emails or customer contact form on their website. They constantly lie, the customer service sucks and the company is crap.

Bad experience. Ordered product nearly a month ago, it was delivered to incorrect address in Georgia, and I live in Illinois. Customer service has not figured out what is going on still and I have no idea when, or if, I will receive the product I purchased.

Terrible customer service and terrible company. I ordered a hat with my company logo but received a hat with a random logo on it. The order confirmation shows the correct logo, but the actual logo they used is incorrect. I reached out for resolution. At first they said they'd escalate my issue to a higher level but they've never contacted me since. Now they continually ignore my emails making it clear that they have no desire to stand by their product. Do not buy anything from Capbeast.

Customer service is terrible. Slow to respond (if at all) and if you post on social, they'll block you. Customer service has always been bad, but this time the quality of the product was also terrible. The logo was frayed all around each letter and it wasn't even solid. On top of that, the same-sized hat (S/M) fit completely different from the previous order with the same hat type. They all fit too small now. We reached out with no response. These were supposed to be gifts to clients, but the quality is too low to send these out.

8 weeks and still no hats, I ordered 4, got 2 of them and the other 2 are just not comming i guess. I reached out on facebook, got a few generic responses and now I am being ignored. I asked "what if i ordered 100 hats" to which the reply was "I would have them out next week" Which is just a complete lie. This company is not worth the aggravation. The portal sucks. The order process leaves you hanging completely without knowing whats going on.

I ordered a cap with a custom embroidery. I understand that they can't match colours perfectly (that just makes sense), but the decision that they made on the colour is clearly incorrect. There doesn't seem to be any part of the process where I could have seen that they made this incorrect decision and corrected them.

I reached out to ask for a hat with the proper colours or a refund, but was refused.

I ordered a hat back in September of 2019. After 6 weeks of waiting, I was informed they had a production issue and my order would be sent out within a week. Oh, by the way, I am the one who had to reach out to them as they do not inform anyone! That was back in November of 2019! I reached out again today Jan 2 2020 with the same response, it is ready for shipment and should be there within a week. I said, no thank you and sent a full refund ASAP. Cassie said I would receive an email for the refund. Said that takes another 7-10 business days. C'mon, this place is a rip off! I can't believe that Cassie actually gave me this website to do a review! Has she NOT seen all the horrible comments! Just WOW!

Took my order and then never fulfilled it. Kept on promising to ship but never actually did so. Wasn't until I contested charge via my credit card company that I heard from them. Save yourself your time and money and do business elsewhere! Just a horrible, horrible company.

I've been waiting 4 months for a delivery that was said to be a 4-week turnaround. The customer service interactions have been very nice, but I still don't have my hats. I don't know about the quality, because I've never received what I paid for. I would love to give feedback about how great it looks, but I can't because they haven't fulfilled the order. Their site says a four-week turnaround, but it's not true. I understand the situation the world is in, but four months and counting is a little much.

I placed an order with Capbeast for 15 hats, in September 2018 - it took until December 2019 for them to fulfil my order. They offered me a partial refund in August 2019 and again in December 2019 but never actually fulfil it.

I worry for other customers of Capbeast as it seems like issue is widespread.

I have called to speak with Francis Fitzgerald but never managed to be connected to him via phone or email.

The issues continue - 16 months after my first basic order...

The customer service people were nice and all, as i have contacted them over and over about this, their original answer was "you should be receiving your order in the next couple weeks as it has been completed and shipped to the warehouse!" but that devolved in to them just saying over and over "im so sorry! Im sure itll be shipped soon." To which is never does ship.

I am so upset! I have placed an order since
November and I have not yet to receive my order and it's about to be March! I tried calling it says it's closed and I have been writing email since January and I got a response once saying it was on its way and after that until today nothing! Don't buy anything from here your money will be gone!