CapBeast

Bought multiple hats from them and they never delivered, nor will they respond to my requests. Total SCAM! DO NOT ORDER!

Worst business I've dealt with in a LONG TIME. Their business is such a disappointment in every way. I placed an order for 1 hat ($52.00) on May 28,2020. I got a hat on August 22,2020, and it wasn't even the right hat. No one is available to talk to, you have to email them any request for information. They assured me time and time again that my order was being processed with disappointment after disappointment on the followup. They have no Facebook reviews area, I wonder why? They suck and they know it. They took my money within 24hours and let me wait three months for a lousy hat that wasn't even what I ordered. I even followed up with them to verify my order and they assured me (through email) that my order was correct. No, it wasn't! Don't order anything from them, you will be VERY, VERY, VERY, VERY, VERY DISAPPOINTMENTED!

They take your money and make up excuses, if you ever get ahold of them.
Take your hard earned money elsewhere.

The print was poor quality, and the design was much larger than I had intended. They refused to do an exchange or a refund.

Do not order from this company, I ordered and still haven't received package. They not responding nor answering any answers.

I bought two hats as samples to evaluate CapBeast as a potential supplier for my companies headgear. The eCommerce platform worked just fine. All of the usual tools and capabilities were there as expected. Shipping took longer than I would have liked for two samples, but I won't ding them for that because I don't know their operation. For all I know they had a spike in sales or production problems. That's where I stopped being satisfied.

When I pay a setup fee I expect someone that knows the process to review what I provided. The logo on both hats is offset from center. Their is a large stylized A centered in the top of the logo, it's hard to miss that the peak of that centered A is not aligned properly. No one attempted to contact me or tried to correct it. So I was charged a setup fee, but no one actually did the minimum expected review of the clients assets when you charge a setup fee. I didn't expect individualized service at this price point, but at least check for the basics and shoot me an email asking about any obvious details.

The embroidery in the logo was poor. It is thin, with the bare minimum of thread count. There are a number gaps where the base color of the panel is plainly visible. In addition, the text below the logo is almost passable, but they stitched between the letters in four separate places on both hats. One positive comment is that their color match on the logo was fairly good. Some of their direct competitors don't offer enough thread colors to even get close.

I gave two stars on pricing based on lack of actual proofing during setup and the fact that the product received was not of sufficient quality to justify the cost. Had the results been of higher quality, I would have no issue with their price points. As it stands, I paid $80 for two hats that I would be embarrassed to have representing my company.

If you just want a one-off custom hat, none of this is probably bad enough to go somewhere else. They'll get the job done for that one of a kind hat you want to wear in front of your friends. If you are looking for product that will represent your company, my suggestion is to keep looking.