CapBeastReviews 292

Took my order and then never fulfilled it. Kept on promising to ship but never actually did so. Wasn't until I contested charge via my credit card company that I heard from them. Save yourself your time and money and do business elsewhere! Just a horrible, horrible company.

Bought 6 custom hats that cost over $200 and they did not only take months to receive, but they also turned out horrible. Normally, this wouldn't be an issue if they were willing to redo them, but newsflash, they aren't. They didn't send proofs, they hardly reply to inquiries via email, and the quality is terrible. They refused to replace them even if I sent the existing ones at my expense, they refused a refund, and they refused any resolution for the crappy product they sent me. Order CB*******

Cap beast provide a wide varieties of cool collections of Caps, which you can customize it by yourself. I bought a snapbacks customized cap by myself, that is a really appreciable thing from cap beast.

Do not order from this company, I ordered and still haven't received package. They not responding nor answering any answers.

Bad experience. Ordered product nearly a month ago, it was delivered to incorrect address in Georgia, and I live in Illinois. Customer service has not figured out what is going on still and I have no idea when, or if, I will receive the product I purchased.

Received hats with stickers on bill. Stickers are unable to be removed from bill without damaging the hat due to the sticker adhesive pulling and damaging the material of the bill. Sent my concerns once via online submission and received a ridiculous response from Mary talking about the sticker was removed too fast. Come on now... I have video evidence of the issue along with pictures. It is not possible for the sticker to be removed from the bill without damaging the cap. This flaw existed before I received the order. I would love to be contacted by phone. I've left a message with my info. Zoom would be even better so that I can demonstrate the issue.

The whole process of creating the hat and placing the order was great. The Product came quickly and quality wise ILOVE IT!

I bought two hats as samples to evaluate CapBeast as a potential supplier for my companies headgear. The eCommerce platform worked just fine. All of the usual tools and capabilities were there as expected. Shipping took longer than I would have liked for two samples, but I won't ding them for that because I don't know their operation. For all I know they had a spike in sales or production problems. That's where I stopped being satisfied.

When I pay a setup fee I expect someone that knows the process to review what I provided. The logo on both hats is offset from center. Their is a large stylized A centered in the top of the logo, it's hard to miss that the peak of that centered A is not aligned properly. No one attempted to contact me or tried to correct it. So I was charged a setup fee, but no one actually did the minimum expected review of the clients assets when you charge a setup fee. I didn't expect individualized service at this price point, but at least check for the basics and shoot me an email asking about any obvious details.

The embroidery in the logo was poor. It is thin, with the bare minimum of thread count. There are a number gaps where the base color of the panel is plainly visible. In addition, the text below the logo is almost passable, but they stitched between the letters in four separate places on both hats. One positive comment is that their color match on the logo was fairly good. Some of their direct competitors don't offer enough thread colors to even get close.

I gave two stars on pricing based on lack of actual proofing during setup and the fact that the product received was not of sufficient quality to justify the cost. Had the results been of higher quality, I would have no issue with their price points. As it stands, I paid $80 for two hats that I would be embarrassed to have representing my company.

If you just want a one-off custom hat, none of this is probably bad enough to go somewhere else. They'll get the job done for that one of a kind hat you want to wear in front of your friends. If you are looking for product that will represent your company, my suggestion is to keep looking.

I was about to order from them then read all those comments and I'm so glade they saved me beware...

Totally not worth the $69.00 I payed for the custom hat I ordered. There were stitch lines in between the custom writing I requested. It made what would have been a nice hat look extremely cheap. When i sent a complaint they never responded, guess customer satisfaction isn't something they care about. Will never use them again.

I ordered 8 total hats 6 months ago, fully paid for and haven't received a thing. Terrible company! Never would I recommend them to anyone I know. Think twice before you order from this crappy establishment

This is the absolute worst company. I have given them nearly 7 months to deliver my order. They have automated systems * who respond to me only to be completely useless. I generally would have asked for a refund and that's it but I needed these hats for events, they've let me down tremendously. I have over 18 emails with them all of which result in nothing. By the time they shipped my order at month 6 I had moved. I asked to update the shipping address and they can't seem to do it. Whoever works here seem def and blind. Never order from here! See photos below my order was placed on 4/7 i have still been asking for my order to this day unreal.

*Personal information redacted by admin