Buyee

I used Buyee for the longest time to get items in Japan. For most time, I am very satisfied with the service. Most of the times, I would buy high value items and with this, all the other costs seems very reasonable especially with the care they take in repacking and sending. In less expensive items, then the service do seem a bit high. The only thing I feel that Buyee could improve or help or do more are when I buy big works of art that are framed. It would have been nice if they can remove the work from the frame and sent them rolled in a tube rather than send the whole thing as is, as the costs were prohibitive. Having said that, I do understand that it is a big ask.

I have been using Buyee for almost a year now and have not once been disappointed with the awesome service they provide! I highly recommend using them over other proxy sites as they have more available shopping options!

I bought a foldable bike and needed to communicate with their support team over a number of issues.

- The wheels came inflated and they needed me to approve either deflating them or removing them before shipping.
- After deflating the wheels, the quoted shipping price went from $130 to $440, prompting more questions from me regarding dimensions and whether or not the bicycle was folded.
- It wasn't folded but it would cost $30 to fold.
- From the dimensions provided, the price of $440 was not correctly calculated based on the formula provided, which I informed them.
- They eventually adjusted the shipping price to $330 for 2 day shipping (I opted not to have it folded in case of damage)
- The most painful thing about all of this is that they reply once a day, and it was very difficult getting through to the live chat system.

My item arrived well packed. I would not recommend using this service for the difficulty in communicating with them alone.

Support stated on their email that "I had to pick my item up from the customs" which is a lie, the item gets brought to your address by your local post office or you have to pick it up from the post office if they can't find you. And they aren't giving a refund for either the shipping cost or the item cost either. And I have no way to get my item now. Buyee is a service that scams overseas customers.

I've been using Buyee shopping for a while now. Which various purchases are easy and convenient because they have the national language. It's make various transactions easy to make a decision to make a purchase. In my case, I have the problems occurred when I purchases something, But there is always support to help customers. When emailing for help Customer support responded quickly, and always provide good assistance Here I am very impressed. That helps every time Without having to wait for a long time. As for the product delivery, it's not that slow. Even in the time of Covid-19. I get things fast, even if I deliver like EMS also Overall I am very impressed.

Shopping with Buyee was a nightmare. I had to reach out to customer service upwards of 50-80 times because they ignored requests, neglected to reply, misunderstood, used confusing English, changed customer service rep for every single email sent, misreported package weight and content, and in the end shipped the package with tons of mistakes. This company reeks of a scam. The customer service reps use polite terms, but that doesn't help when they refuse to give out information, or consistently offer misinformation and contradictory statements.

I ended up overpaying for a shipment lacking in contents and after 2 months delay. One parcel never made it. I'm probably looking at a $3000 loss.

There are so many red flags with Buyee that I don't know where to begin. I regret ever taking a chance on them.

So, rewind three weeks ago, I've just purchased a Sony aibo Robo dog. He was 600 USD and shortly after the pup arrived at the warehouse, they terminated my account? These *ssholes ruined a birthday gift for my girlfriend! And they all refuse to help me and won't do anything about it! So I believe my package might be auctioned off now this is such bull$hit I'll never use buyee again their service $#*!! N sucks.

Well, when I started using this site I was happy with its service, because I only bought one item at a time. The problem came when I was charged the infamous package consolidation fee, which is nonsense, and some of my colleagues had the same problem; it does't make sense and feels like scamming your clients. Their costumer service doesn't provide an explanation always and they're inflexible, they do not help the costumer. Also, if an item comes in a bad condition there's no way to get refunded. I'm very disappointed at this moment.

My favorite website is Japan Yahoo auction where I can buy genuine Japanese items which I never find anywhere else.
Buyee helps me to bid and get it very easily and conveniently.
Without their support, I won't able to enjoy those products on my wishlist.
Due to covid-19, there are few delivery options, however, after consulting with online assistant,
I decided to use DHL which is quite expensive option but worth using its service.
I received the item the very next day as it is intact.
I always love their promotions such as international fee or service fee discount. It is worth buying the rare items through Buyee.

My favorite website is Mercari, where I can buy genuine Japanese items which I never find anywhere else. Without their support, I won't able to enjoy those products on my wishlist.
Due to covid-19, there are few delivery options, however, after consulting with online assistant,
I decided to use DHL which is quite expensive option but worth using its service.
I received the item the very next day as it is intact.
I always love their promotions such as international fee or service fee discount. It is worth buying the rare items through Buyee.

- As a monolinguist American, trying to shop on a Japanese with, primarily Yahoo Japan, I need a bridge between languages and cultures. Buyee fills that gap. Proving a great service.
- The down side is the service frequently cost more than the products I buy. However, Buyee is a business and need to make money, so I understand, and choose to accept it.
- In general I have not been disappointed. Except lately, the Buyee pop-up assistant has been slow to get a response or give up waiting. Perhaps a part of COVID-19 effects on business.
- Packaging, usually good. I collect stamps, and their repackaging usually destroys the original shipping stamp's.

I have used Buyee for about two years now and, for the most part, am very happy with my experiences with Buyee. Their customer service is excellent and responds quickly to inquiries. I especially like shopping via Buyee to purchase things from Mercari.

I also appreciate how they handled the various shipping problems (due to COVID19), by offering to store packages in their warehouse until the restrictions are lifted, and also offering to repackage packages that are returned to their warehouse.

I'm taking off one star for their international shipping fee, it is absurdly expensive in comparison to other e-commerce sites based in Japan. I would shop with them more if they didn't charge such high costs for their international shipping.