BuyBuyBaby

Called customer service and was told a supervisor needed to call me back, called me back and hung up.

They have a wide choice of products. I love their products and I have bought a few products from them

I ordered gifts with wrapping and a gift message, paid for wrapping, gift arrived without wrapping and no message.

36 hrs. Later still waiting for delivery. No communication unless you initiate. Website tracking a joke.

This a review for an ONLINE ORDER. This company might have cute baby items, but the customer service and company policies are HORRENDOUS. I will never buy from here again. I placed an order and chose the ship to my billing address option and after hitting submit, it said it was shipping to the my friends address who created the baby shower. This was her gifts and I did not want it going there, so I called the company immediately and it said there was a 84 minute waiting time. Since this was absurd, I called back an hour later, hoping the wait time would be better, and waited a 30 minutes to speak to a representative. I asked them to change the shipping address and they told me that they can only change within 30 minutes of the order being placed. I then explained to them that the hold time was over 2 hours, and they apologized and said it was due to a storm in the northeast, which is where I live, and that storm occurred 3 days prior, bit I digress. They said they can attempt to re-route it and since it was early there was a good chance this would work. I then called UPS who was getting the package and gave them my tracking number. They told me to call the shipper to change the address because it hasn't even been shipped out yet. After over 15 calls back and forth to each company, I finally get an honest UPS representative that tells me the buy buy baby would have to pay for the change of shipping which is why they wont change it, and i also talked to a buy buy baby representative who told me the best they can do is call my friend and tell them it was there mistake. For a store affiliated with bed bath and beyond, whom I have never had a problem with, it is MIND BOGGLING that they cannot change the shipping address when the order is "partially completed", nothing has been shipped out, and the shipping labels have not even been created yet. I am also beyond furious with the customer service and being given the run around with 5 different representative telling me different things. I have never in my life written a bad review for a company, but this had to be done.

I ordered a substantial baby gift directly from the BuyBuyBaby registry and was sent the wrong item. I contacted customer service and was told it would be picked up by FedEx and a replacement would be sent in return once they received the returned item. Originally they wanted me to lug the huge heavy box to a brick and mortar store to exchange it. If I wanted to do that I wouldn't have placed my order online. The item was picked up on 10/27 and was received by BuyBuyBaby on 10/28. I heard nothing so contacted customer service again. They had no information. When I got home from work I looked up the FedEx number to confirm it was received and found out the received it a week ago! For the 3rd time I contacted ButBuyBaby. They still asked the same questions even though all the information is listed several times in the continued chat. The punchline is that NO REPLACEMENT HAS BEEN AUTHORIZED YET! They've had my money AND the returned item for a week yet didn't think it'd be a good idea to send me the replacement of the correct item! Wait, what? So now they claim the replacement tracking number will be available in 24-48 hours. Seriously? After not having done anything for a week I now have to wait another 24-48 hours additional for confirmation that this is actually going to be delivered? Under these negligent circumstances it should be delivered tomorrow. Or at the very least a tracking number should be immediately available. And what are the odds that the correct item will be sent this time? I've lost complete confidence and respect for this company. Consumers have so many options these days that there's no reason for me to continue to be a loyal customer here. Buyer beware.

Let me start off by saying I have been extremely patient with this company. I ordered a dresser for my baby's nursery end of October. When it finally arrived I had someone come over to assemble it and unfortunately one of the main pieces was broken. Yes, I was upset, but I understand that things happen, so I didn't make a big deal and just called customer service to resolve the issue. This was on November 24th. I spoke to someone and gave her ALL the information she asked for. I even sent her a photo of the exact piece with the letter/name. She assured me that I would get an email confirmation within 2days letting me know if they were going to send me just that piece or a complete new box. I gave them a WEEK and still did not receive an email, so I called again. This time I spoke to someone else. He apologized and mentioned that the girl I spoke to went out of town. So all the notes were there, but she didn't process the order. Pretty unprofessional if you ask me. He Said this would be top priority and that he would make sure I would get that piece within a few days and they would send me an email confirmation. BS I waited 2 weeks this time for an email (trying to be mindful of the busy holiday season) and called back AGAIN! Finally, someone said they would send it out and I should get it in a few days and finally the piece arrived. Sure it's only been a MONTH! At this point, I was over it, but happy the piece finally made it. I called for someone to come and assemble the dresser for the 2nd time. We opened the box and after all that, they sent the WRONG piece. How? Why? What is going on? How can you screw up so many times? They clearly don't care enough. Maybe if I wasn't so nice and patient I would have gotten their attention better? So, I already had my baby and I can't exactly leave the house now, so this has been extremely inconvenient and frustrating, to say the least. I'm done with them. I called today to return it. After that many screw ups you'd think they would feel a little bad and offer to make it right. She didn't even try to fix it. Quick to send me a Return label and get me off the phone. Horrible horrible horrible! Never again. Go elsewhere.

Unfortunately, I have not had a pleasant experience with this store.

First - If you are setting up a baby registry and plan to return anything, be ware. You will not receive credit for the items and the items will be returned to the original form of payment. I called ahead of time to assure I would be issued a credit because I wanted to exchange a few items I received at my baby shower. The rep was very nice and said he would note in my account that the item should be returned as a credit to me. (If this is a registry item, I'm not sure why this would not be the normal process? Most people don't want to offend people by telling them they returned their gift!) Apparently even though I called ahead of time, sure enough the item was processed and refunded to the original form of payment with no way of reversing the transaction. Again, for multiple reasons, I cannot understand why such a large company in which most of its business comes from baby registries would not be able to correct such a simple error. But anyways, I was told sorry for the inconvenience but this is what happened and there is nothing we can do about it.

I am sure many of you ladies who are starting your registries will not be keeping every single item you receive and may need to return or exchange some items. This being the case, I would strongly recommend you choose another store! Otherwise you will be out of luck when you are unable to exchange your items and are coming out of pocket for additional expenses.

2nd poor experience - I called regarding a price match and the lady on the phone insisted she couldn't help me and that I need to go into the store (even though it was an online purchase). I explained to her that I am 9 months pregnant and cannot carry the large item and that all she needs to do is reverse the transaction and re-bill it. When I went to the store, I was told that they same thing could have easily be done on the phone and I wouldn't have had to bring the item to the store. Also, the item I was wanting price matched happened to change price the next day when I got to the store! If the rep would have assisted me, none of this would have happened.

I purchased a baby bed in Austin Buy Buy Baby at the end of October. The employee was rude and insisted she could not sell me the bed because I was strapping it to the rails on my car. With the help of a store manager I was able to purchase the product only to be followed out the door by another manager who watched their employee drop the bed at my car and make sure he did not help load it. I have no problem with that, however if looks could kill I would have been dead. In November I would purchase the dresser only to find out it was out of stock. We waited through December only to find out it was discontinued. By now I can not take back the bed. I called the manufacturer to find out they have a similar dresser in the same color. She said it was in stock. She talked to the store associate and I ordered right then with a nightstand. My daughter is having a house built so I sent the items to the store to be picked up by me. The nightstand showed up but no dresser. I am now being told it is out of stock. The delivery part of the company said it is not the policy to be delivered to the store that it is a white glove delivery because of the weight. Long story short, I have a bed and nightstand and now no dresser. My grand baby is due Feb 28 and the dresser will arrive (maybe) March24th. I can honestly say that Sarah at the Tyler store in the baby department has gone above and beyond to try to make this horrible experience right. She has impeccable customer service skills. If I owned a business I would want her as an employee. The overall experience of everything else is questionable. I recommend purchasing your baby furniture from a reliable and reputable business. This is not the place. My heart goes out to everyone who has gone through an ordeal like this at a time when purchasing baby furniture should be a happy and memorable experience. UPDATE. I was shipped a dresser from another state. It arrived Feb28th. I picked it up today and had help loading it. Thank you Sarah for all your help and the help of your regional manager.

I have been here lately and purchased baby stuff for my nephew. So far it good and the service too!

I made a purchased online of Cybex Sirona S car seat last May 25,2020. Until today, I never got a response from them regarding my purchase and order still on process, can't reach out to their customer service (it's like trying to reach the dept. of labor). Anyway, it's been 7days now and they had the amount charged on hold, today I received an e-mail from my credit card that they are are trying to charge me again for the car seat but was declined because I'm over my credit limit that CANCELLED my purchase of car seat. SO they have my credit money on-hold for the car seat since MAY 25 and now trying to CHARGE me again while the order is still on processing. I TRIED to call customer service but they don't do call back, have to wait 1hour or more, tried sending e-mail 2days ago no response, and texting them through contact provided and still no response! THIS IS supposed to be worry-free stress-free purchase. I'm PREGNANT and I'm stressing out! I'll never use online shopping from buybuybaby again! Its HORRIBLE! NEVER AGAIN. STILL NO UPDATE WHEN TO RECEIVE THAT CAR SEAT! I have to call my credit company to not authorize the second charged!