Stacey P.

This a review for an ONLINE ORDER. This company might have cute baby items, but the customer service and company policies are HORRENDOUS. I will never buy from here again. I placed an order and chose the ship to my billing address option and after hitting submit, it said it was shipping to the my friends address who created the baby shower. This was her gifts and I did not want it going there, so I called the company immediately and it said there was a 84 minute waiting time. Since this was absurd, I called back an hour later, hoping the wait time would be better, and waited a 30 minutes to speak to a representative. I asked them to change the shipping address and they told me that they can only change within 30 minutes of the order being placed. I then explained to them that the hold time was over 2 hours, and they apologized and said it was due to a storm in the northeast, which is where I live, and that storm occurred 3 days prior, bit I digress. They said they can attempt to re-route it and since it was early there was a good chance this would work. I then called UPS who was getting the package and gave them my tracking number. They told me to call the shipper to change the address because it hasn't even been shipped out yet. After over 15 calls back and forth to each company, I finally get an honest UPS representative that tells me the buy buy baby would have to pay for the change of shipping which is why they wont change it, and i also talked to a buy buy baby representative who told me the best they can do is call my friend and tell them it was there mistake. For a store affiliated with bed bath and beyond, whom I have never had a problem with, it is MIND BOGGLING that they cannot change the shipping address when the order is "partially completed", nothing has been shipped out, and the shipping labels have not even been created yet. I am also beyond furious with the customer service and being given the run around with 5 different representative telling me different things. I have never in my life written a bad review for a company, but this had to be done.