BuyBuyBaby

So I bought a Eddie Bauer diaper backpack from my granddaughters baby registry she put it on their site around Aug baby due in Dec. Ok so I bought her this item. Ok baby is born end of Dec ok she starts using it the middle of Jan the straps are already tearing and I paid over $80 for this item I contact the company and they tell me the warranty starts as soon as you buy it I told them she couldn't use it until after baby is born so the warranty should start then they told me no. That is the stupidest policy I have ever heard of. They simply don't care. So I'm out $80

I tried to use a gift card that was given to me, but the company is not accepting it. How do you take someone's money and not honor the gift card? Unbelievable! I will never shop here again.

The closure of Babies r Us left a hole in my life that BuyBuyBabby has filled thankfully. I have 3 kids and can't always get out of the house to do my shopping, but their online shopping experience is wonderful. Beautiful styles. Stores like Marshalls generally have cheaper prices but you really have to have plenty of free time to go out and browse the stores for hours.

Any gift card you may have won't work because apparently the previous owners filed bankruptcy and the new owners won't honor anything even though they took the name.

The company went bankrupt and I had a gifted gift card but every time I went to buy something it was out of stock. Then to find out I cannot use the gift card now that they have reopened. What a scam.

For the last couple of weeks I have been trying to make a purchase online and i cannot go any further then choosing my address because the proceed to savings and payment button does not do squat diddly doo(nothing!). I tried calling customer service and using the chat but no one answers. I am beyond furious. Just take my goddamn money and give me the things i want to purchase!

I visited the store January 16th and purchased a contour changing table pad for $39.99. Over the last week, I have purchased over $1500 in baby items there for my daughter. She realized upon setting up the baby's room, that the changing pad was missing. I told her to just take the receipt to the store and explain that somehow they did not get it bagged with the other items. They said that they can't do anything about it. I am about to have her bag it all back up and we will go return it. Absolutely terrible service. They essentially told her that their inventory count matches so she must not be accurate. Then told her they only do inventory every 2 years. She's 9 months pregnant and due next week. I am so disappointed by how they treated her today. I will never shop there for my her again. Buyers beware

Ordered specific detergent for my son who had a skin reaction, product came 3 days later than originally said on their website, product was damaged. Took over hour to get into contact with someone on chat who wasn't polite, or friendly. They're sending one replacement detergent, though both were leaked on and damaged. Will take an additional 5 days at least to get replacement. Should have purchased off amazon.

The car seat I purchased was in stock when I ordered it. A couple days later it went out of stock. I've been waiting over 2 months. They keep sending updates that it is now in stock abd posting that on their website. Do not buy from them. They ate advertising fir items they don't have and don't know when they will have them in stock again. Scam company if ya ask me.

I placed an for a Graco pack n play yard ( Rock N Grow) in Hamilton, which, is not even on their website now. An order of $356.99 on April 17,2023. The day after the order was placed I emailed customer service but was notified that their customer service email box is not monitored and was given a link to it's parent company's customer service email ( Bed Bath and Beyond) but, when I clicked on the link I got a pop up message stating the page could not be found. Today is April 27 and still have not received a single correspondence. No order confirmation. Nothing. Now they have a message on their site stating that they have decided to begin winding down operations. Do not order from Buy Buy Baby or it's parent company Bed bath& beyond. You won't get your item nor will you get any help from customer service

We needed to start our registry for our first baby.
Being new to this we needed help. Troy at the Brooklyn location was so helpful!
She walked with us in the store and gave us her honest opinion of what products are best and which ones we should opt away from. Had we not had her help I know for a fact we would have spent many many more hours creating our registry.
We were done in about 4 hours which really isn't too long given the infinite number of items to sift through. Thanks Troy!

Do not have them deliver any order. Have it delivered to the store or purchase at the store. We ordered furniture, and it was an absolute nightmare. 2 months later still waiting for a crib and literally no one can assist us. They send your request to another department, and the new department never gets back to you. They are hard to understand, and no one every has answers. As a very pregnant woman who is about to be a first time mother- this is a stress I did not need. Horrible.

I ordered about 5 or 6 items and they let me down only once due to poor delivery service. It was tricky to contact them (try online chat) but, eventually, they tried their best to satisfy us.

I ordered a carseat on 7/3/23, the site said it would ship 3-5 days. It is now 8/6/23, over a month later, & I have not received it. Even the tracking number doesn't tell anything. Very disappointed...

I made a first time purchase as a gift for my daughter. A few days later I get this form letter email that my order is cancelled. No reason, no explanation. What kind of company does this? Now I have to buy it at a store that actually wants my business. Will make sure to tell my daughter and all of her friends to stay away from BuyBuyBaby.

Tendra the manager at the store located at 270 7th ave Ny NY ******* is an Angel. Very sweet and professional. Her daughter who also works at the store is a professional. Both of them provided me excellent customer service.

Purchased items off my cousins baby registry for her shower... 1 out of the 5 items shipped. The rest never shipped. Purchased everything january 26th. Everytime i contact them they said the orders are on backorder and cannot be cancelled or refunded. I paid with afterpay and had to file a dispute against them. They refuse to refund me and wont make any effort to cancel the items. Her shower passed already and i have no use for these items. Terrible customer service. I will never use them again.

I had gotten a 20% coupon by entering my email address.The coupon was sent to my email with a bar code. After entering the barcode numerous times without any success I just picked out several items from the gift registry and during checkout was still not able to apply the coupon despite trying many times. I finally gave up on the coupon and placed the order. Later on in the day I see they shipped out 1 of the 4 gifts I picked out. That means the recipient will get the gifts in multiple packages on different days instead of everything at one time
I am very disappointed with this entire experience.

I've spent at least 5 hours on the phone, numerous emails and hours with customer service chat online and still haven't had the crib I ordered over a month ago delivered to my house. I was texted once saying it would be delivered that day between 1-5 and they never called or showed up. I've called the delivery company 3x as well to no avail. DO NOT BUY ANYTHING THAT HAS TO BE DELIVERED FROM HERE!

Contacted customer service regarding an issue with an online order. They were very helpful and resolved the issue satisfactorily.

Stay far away from this company. We paid hundreds of dollars for baby furniture that arrived damaged. Impossible to get anyone on the phone. When we finally did, they told us they would send our info to the manufacturer who would get back to us in 24-48 hours. Of course, no one ever did. This company is a joke and for a company that deals with pregnant couples, should be ashamed of themselves.

Today I went and spent so much money on my grandsons - when I got to the register I asked her if she could help me with coupons or any Memorial Day deal she turns and says go look in the store for the stuff on sale! Ridiculous their coupons are always a pain they have no Wi-Fi!

Unused stroller was not taken back because it was opened, never buying here again! Terrible customer service