BuyBuyBaby

I made a first time purchase as a gift for my daughter. A few days later I get this form letter email that my order is cancelled. No reason, no explanation. What kind of company does this? Now I have to buy it at a store that actually wants my business. Will make sure to tell my daughter and all of her friends to stay away from BuyBuyBaby.

After waiting on the phone for an average of 45 min several times, trying their chat function just to have a robot tell me that it's looking into my order for 1.5 hours, and just never being able to get actual help from someone, I would recommend to anyone to think twice before buying anything from this store. The customer service is awful and its existence has no other purpose than to pretend that they actually deal with customers. They don't- they just leave you hanging.

I bought a crib & dresser set for my expecting daughter. SIX pieces came damaged. I sent pictures over to the customer service department, they started a claim. For TWO weeks they kept saying that the replacement parts needed to come from the vendor and they were still waiting for a response. After I threatened to dispute the charges on my credit card, they reluctantly agreed to ship a new crib. A month after the order was placed, we have a new crib but still a broken unusable dresser. Every time you call, the escalation "specialist" assigned to the case is not in and no one can provide updated information. I will NEVER make a purchase with them again. I had horrible experience with Bed Bath & Beyond and stopped shopping there as well.

We received a duplicate item from our baby registry from Buy Buy Baby and we don't have the receipt so now we had to ask for the receipt from the purchaser (which is a bit awkward) or lose 20% towards our Merchandise credit when we return the item. Shameful. We won't be buying anything from Buy Buy Baby in the future or their parent company Bed, Bath and Beyond for ourselves nor for our friends who are having children. Plenty of other reputable merchandisers/vendors who make registry returns hassle free. Hope their penny pinching policy was worth losing potential lifelong customers over.

Ordered gift from Buy Buy Baby registry. It showed in stock and estimated delivery in 3 days. After a week of waiting, I checked the tracking and it then showed delivery in 3 months. I called to complain and was told the order could not be cancelled/refunded because they don't guarantee delivery. 3 months vs. 3 days! Really! I'll never order from this place again. Go with a reputable company that actually knows the meaning of customer service.

I have a baby registry here and have purchased thousands of dollars in merchandise. When I needed customer service on the phone or email (I tried both unsuccessfully), they did not answer my emails, kept me on hold for extended lengths of time, never answering, had a non-working number some days. At a time when I cannot physically go to the store (because they are all closed due to shelter in place) this company should provide customer service on phone and email. This is ridiculous. I am going to order the remainder of my baby needs from Amazon because there I would be able to return something and get in touch with someone regarding damaged goods.

Do not have them deliver any order. Have it delivered to the store or purchase at the store. We ordered furniture, and it was an absolute nightmare. 2 months later still waiting for a crib and literally no one can assist us. They send your request to another department, and the new department never gets back to you. They are hard to understand, and no one every has answers. As a very pregnant woman who is about to be a first time mother- this is a stress I did not need. Horrible.

The Long Branch store had taken over 2 thousand dollars as payment in full for my daughters nursery over 2 months ago and when we called to find out the delivery status we were told they never put the order in, although we are holding the printed order in our hands they do not have furniture for us, the store employees show no empathy for the error and do not return calls. You cannot make this up. 8 weeks away from baby's due date we are now to search for furniture and hope for a refund timely. Shame on you BuyBuyBaby... The worst experience you could possibly have! Beware consumers!

I placed order beginning of June. Still have not received. I've called customer service 3 times, waiting on hold about 50 minute each time being told original order lost and new order placed and still nothing. Also wrote them an email and received instant response back that emails r not monitored regularly at this time. So if u have an issue u will have to wait almost an hour to speak with anyone and be prepared to do it more than once.

My crib was shipped to a different state even though the delivery was based on the baby registry address. After I contacted customer service, they were very difficult to understand. Not to mention the fact that they said multiple times that they could not guarantee that my crib would get there in a reasonable amount of time after they resubmitted the order three weeks after I ordered it. No way to identify the customer service rep even though I asked for an identifying associate number. When I asked for email confirmation it was extremely vague saying in order has been submitted, no guarantee on that though.

I see that during this epidemic many people are receiving wrong items. Well it happened to me too. I ordered a picture frame for my ultrasound photos. The package came and looked a little small. The order form stated it was a picture frame but inside was a hat for a newborn girl. This seems to be a trend right now. I will not purchase anything else from them online. I will have to go to the store or just go to amazon, their return process is so much simpler.