BuyBuyBaby

I'm very disturbed and feel like my privacy has been violated. I started receiving emails from Buy Buy Baby before I even knew what it was. Not only did I start receiving emails, they were coming in on my security-protected work email that I never give out. This means the company must have used some manner of fraud to identify and obtain my email. Probably through some means of buying info and data pertaining to my internet searches because I am pregnant and have been googling a lot of things about babies. Either way, I am not impressed. I did not give them permission to use my email. Annoyed.

Lies after lies, had to call these people at least 4 times in 3 week, each time I would get a different story. First it was cancelled even thou I was getting confirmation emails of the package, second it was supposedly shipped express at no extra charge to me on a Wednesday and was supposed to be there Saturday, another lie, I was charged extra for shipping and again no package, called again and they said it was not fully processed yet and wouldn't be until the following Monday, called again 2 hours after to cancel, and they said it would be hard to cancel because order was already at the shipping company, how do I get two different stories on the same day. They are full of lies, wasted a lot of time on the phone with them and still had to fly in and go straight to a store to get my item before the baby shower. It was very stressful to deal with this company, stay away, order somewhere else.

Buy Buy Baby I will say does their best to have excellent customer service. However, I was pretty disappointed when they said they would send me ONE welcome box for twins. I told them I would have sent my ultrasound with a photo ID to them just to confirm I am carrying twins. I asked her "So you guys are welcoming only one of my two babies into the world?". The point of the welcome/sample box is to sample... I just thought it was a little crazy being that I am not going to pass the same pacifier back and forth to my babies to see if they take to it.

I called Target for my welcome/sample box and asked if they sent 2 being that I am carrying twins. They were more than happy to help as long as I showed proof that I was carrying twins. They understand the risk of sampling the same products to both babies is unsanitary. I definitely rate target with a 5 star customer service.

We seem to be in a part of the country bothered by flying/biting bugs every year, and now they're back. So we had to get a friendly product for my little ones to keep them safe from bites. Also wanted a 'green' eco product that was safe (so DEET free) and found just the one here at the Solid Bar Company who appear to have a pretty good ecological product range: http://thesolidbarcompany.com/collections/lotion-bars/products/414-kids-natural-bug-repellent

My kids stay bite free and smell good too, so I recommend it 100%,

Nicole x

Paid for the product in full and was promised free next day delivery. Product never arrived. I spent a total of three hours on the phone and with no one taking responsibility or offering a solution I canceled my order.

Went to make a purchase of several items, and wanted to use 2 coupons, different expiration dates but both for 20% off. The cashier said the register says you can't use both, I asked why and she flipped the screen to show me the message, I asked to speak to a manager and she told me the same thing the cashier said, she also said a lot of people have the same issue, blame it on corporate and walked away! I needed both items for my newborn nephew so I didn't have time to go somewhere else, but I will never go there again! The treatment and response was unacceptable!

I placed an order for a baby swing on 8/27 to be delivered from 8/30-9/9 for a baby shower 9/14.9/9 comes and nothing shows up and I call the company only to find out it had never even been shipped. They reordered it for me to be delivered 9/16 ( two days after the shower). It gets delivered on 9/16 but it is a baby bouncer, not the ordered swing even though the shipping label states it is a swing. Call the company again and they said they'd send me a shipping label for a return and ship the correct swing. Then they call me back to say it is out of stock and that is why they substituted the bouncer for the out of stock swing. SERIOUSLY? Who does that? I am going to return the bouncer with the return label and NEVER order from them again. I just ordered the swing from Amazon eta 1 week. This entire fiasco will end up with getting the swing a month after I originally ordered it.
Picture shows the packing slip stating it is a swing but the box shows it is a bouncer.

I set up my baby registry three weeks before my baby shower. Everything I had chosen was in stock, and standard, reasonable prices.
When my guests tried to purchase many of the gifts on the registry, more then half of them said "unavailable."
I received no notice of this, and was never informed that they were out of stock of anything. So disappointed. Had I known my guests were having this issue beforehand, I would have switched my registry to somewhere more reliable.

Terrible customer service. I would not shop at buy buy baby again. I have 8 items off my registry that I never received. I have been back and forth for the past 3 weeks with customer service. Everyone tells me something different. One agent was able to locate the items and two other agents said they couldn't. I have been bounced around from supervisor to supervisor who tell me they will get back to me but no one has. All I want are the items that were purchased but customer service continues to not give me a straight answer.

I purchased two items from the store from their online site. I received one and never received the other. They would not refund the money because they said it had been delivered. Very unhappy with lack of service.

I tried to use a gift card that was given to me, but the company is not accepting it. How do you take someone's money and not honor the gift card? Unbelievable! I will never shop here again.

I am writing to say that this company is so ridiculous. I put on my registry a furniture collection that I fell in love with. The crib came damaged. NOW 3 weeks have gone by with no solution. I can either fix the piece myself or ship it back and pick a new collection because the pieces are out of stock now. What kind of customer service is this? What kind of company is this? I was told my damaged crib can be replaced, now all of sudden it's out of stock. There has to be a better resolution!

Buybuybaby website did not advise that the $700 reclining chair was OUT OF STOCK when I put the item in my cart. The website even had me pick a delivery date. After the item failed to be delivered, I checked my email. They sent an email stating that they are sorry but the item is still processing. That was a lie because after waiting ten days after purchase I found out the chair would not be back in stock until 49 days after purchase. Not in stock isn't still processing. So I didn't have the chair for the baby shower and had to cancel order since it wouldn't be available until after the baby was born. I hate buybuybaby. They suck.