BuyBuyBaby

I ordered a car seat for my Grandson, accidentally had it shipped to my address instead of my daughter's address 2,000 miles away. The box was returned to them unopened the next day. A few weeks later the car seat was back at my address and the return was refused. The reason given was that the tags had been removed. The box was returned unopened and in new condition and the return and refund was refused.

Did an online purchase 11/28 estimated time of arrival was 12/7 which is when I received it but I was surprised it was going to take a week and a half to get here. Opened the box and all the stuff was there but nothing was gift wrapped as I paid for it. Quality of stuff is good but the baby shower is tomorrow and I now have to get out to find wrapping. The "message" they offer is on the packing and return document. Barely found it. I wonder how many people pay for gift wrapping and send it to the individual rather than themselves and it never gets wrapped! My advice Amazon.com gets it to you quicker and you will have plenty of time to wrap it yourself.

Treated like crap even after being patronized by pointless instruction, presumed that only people driving trucks and rental cars shop there especially for collapsible cribs and mattresses, and given absolute laxed use of 6 meter space and only reminded as I'm at checkout that yes it is enforced. WTF?!? You want a better review from me, $#*! off, dont assume cars cant haul commercial goods, stop treating customers like kids and do your $#*!ing job! Runny, I'm looking at you, you prick!

I understand COVID has effected everything but it's been a week since I put in a complaint that I never received a product I paid for. I tried calling but the optimistic hold voice said I would reach a representative in 45 minutes or less. I just didn't have that time to sit on hold. Then I received another order (much more expensive piece) and it's box was heavily damaged during shipment. When I opened it, part of it was broke. I've started that exchange process but still haven't heard back from them for 3 days. I tried emailing only to get an automated response saying that the email wasn't been monitored. What am I supposed to do? I've got broken high chair and missing a toy. I will not be buying anything on their online store again with such poor customer service.

Made an order more than two weeks ago. They claimed to have shipped it twice but refuse to give me a tracking number. I keep emailing them complaining about how I did not receive my order and they keep replying that I should call them but won't give me a phone number I can actually use (I am not in the US). Made an order of more than 400euros and 15 days later all they did was take my money and lied. I am reporting them for fraud. Stay away from this shop, don't give them your hard earned money.

I recently purchased a $1400 bugaboo stroller on buybuybaby's website. And when it arrived, it was a USED stroller, with scratches and marks, that had been repackaged and sent to me. Some of the pieces were even still connected together (not completely disassembled before repacking.).

Unfortunately customer service was no help, offering only a refund, which itself required me to go to a FedEx (in NYC. With no car. With a 30 lb box). Or go out and print a return label and schedule a pick up. So either way, at cost to myself of them send me a used product, for $1400. Unbelievable. Will never use again.

Save yourself some time if you really do need/want to SAVE money. Go to Burlington 1st for sure!, Walmart, Amazon or Target. FYI: This place is no where near reasonable in price. It really sucks when you're hoping to save some time and so you search cheap or discount baby stores on Google...& places like this are listed. I hate liars. I'm surprised they are allowed to falsy advertise like that. Anyway it's not a discount store. It's a regular priced +$20 or more store just so u know.

Manager Michael was very rude, after my sister & I explained to manager Michael about 10 times the adapter buybuy sold me did not work with the car seat. He had me stand waiting with my 6 DAY old newborn baby & 3 year old for 30 minuets while he did god knows what at the register. At the end he admitted buybuy sold me the wrong adapter but did not even apologize BUT had us wait an additional 20 minuets, I had my receipt/cc card & items were still in boxes. Michelle is a liability to buy buy Baby... unsatisfied customer

Went to their website and a window popped up stating enter your email and receive 20% off this order. The instructions said that the discount will be applied at check out. I found a gift for my expecting daughter, added it to my cart, filled out all the information and proceeded to check out. Offer declined and cannot be used for this item. I called customer service and was told sorry can't use a discount on this item. Told the agent that it was buybuy Baby who presented the offer then rescinded it at check out, not cool. She was unable to help and when I asked for a manager I was told a manager cannot help. I feel I was sucked in to filling out my info and then rejected because the 20% discount would have been approximately $70. Poor customer service and an untrustworthy company.

Went in to the new Deptford location and I had the best experience ever in a retail environment. We have just had our 2nd baby and used to shop at the Cherry Hill store but since this one is closer we made a run over to get a new stroller for both babes. As usual when we walked in the place was mobbed but we still were greeted right away, we walked over to the stroller department and met kay-dee she used to help us in cherry hill so it was nice to see a friendly face she walked us through all the double strollers and helped us choose the city select! Which is amazing. Anyway kay-dee introduced us to thomas who continued helping us through out the store picking up some other things for the stroller and a new baby carrier. I was really impressed by how well they knew their stuff since they had just opened. We will now make this our home store since kay-dee always takes care of us and this new staff seems happy to assist with whatever we need.

I ordered a breast pump from them on 1/16/21. While I was on the shipping Page it said the estimated date of arrival would be 2/1/21. After I paid however it changed the eta to MAY NINTH. I'm due 3/13/21 which means I would have to go two months without my $159 breast pump! When I checked to see if it had shipped it said that it would take at least to days to show the tracking info. Its now 1/31 and it JUST showed me that my pump has been sitting in NJ for three days!

Ordered activity gym on 4/29, received a Baby blanket after 5 days. Contacted bbbaby CS and was told to send the item back as soon as possible so that I can receive the correct item sooner.
They got their item back but mine... well...
Long story short, after several encounter with CS (which was a minimum 1 hr wait on average days) and hearing different false processing time estimates, I received my order on July 11th.
I am returning it and getting my credit back.
Getting a refund instead of the item would have taken additional time, so was I told.

I would never have purchased from this store if it wasn't my nieces baby registry. The website was so bad it took me 45 minutes to place an order for 3 items. Then I supposedly purchased 2 of one product after paying. I called customer service and after being on hold for 45 minutes they told me I needed to contact them within 30 minutes to change the order. How the hell do you do that if they don't answer the phone? I wouldn't recommend this place to anyone! Now I'll have to ship back the extra item... ugh!