BuyBuyBaby

We ordered an expensive stroller to be delivered to our son and daughter-in-law. The stroller didn't arrive and when I went online to check the order it was marked CANCELLED. No explanation Nobody contacted us. I have emailed their allegedly helpful customer service department 3 times in three days and have received no response to my enquiry. We have given up and will send cash to our son and daughter-in-law so they can simply purchase the stroller elsewhere themselves, What awful customer service!

Be careful before you think about ordering anything.

They will make you hate the product before even they ship it to you.
I have been waiting for my order for many days and they always say it will be delivered within 24h but in fortunately they didn't even ship it.

Don't be scam by their offers, because you will hate the moment and wish that you spent more money in state of ordering from them.

Also, the customer services is poor because you will have to wait for at least an hour to be connected to a representative than he or she will tell you the same thing in the order.

I will never deal with them again...

Today at 12:45 I went to the tukwila store to return total body pillow which my husband bought for me 1 week ago. As we arrived to register the two ladies working there were very rude from the start. As soon we said we want to return one rolled her eyes and called manger and they told we can't return it because it's used.so I asked to speak to Manager. So I explained to the manger and she said we can't return because it was used but I explained to her I opened to see if I actually like it. The only reason I am returning it because it has no support. She roller her eyes and keeps telling me we can't accept because it's used. They are very unprofessional and rude. I have been going there for 4 months now and never have I seen this type behavior.

I placed an order on Saturday for a pair of shoes. After reading some of the reviews (which I should have done first), I changed my mind and tried to call to cancel on Monday. I was on hold for 15 minutes and no one answered. I had to send an email to cancel the order. Their website conveniently doesn't allow them to be contacted on the weekends... the email wouldn't go through. Since Monday, I've continually gotten canned email responses that never address my refund. They are refusing to refund my money. BAD BUSINESS! Their website advertises 100% money back guarantee. My next step is reporting them to the BBB. Do not buy anything from this company!

My baby furniture was suppose to take 9-11 weeks which is already a long time. The salesman of course wanted to make a $2K sale so he swore it would be closer to 9 weeks. Now that it has hit the 11 week mark, they say it will be 15 weeks. So I am about to give birth with no furniture except a bed. Since I have the bed together I am stuck still waiting or I would have to get a bedroom suite that doesnt match. This delivery date is unacceptable.

Today I went and spent so much money on my grandsons - when I got to the register I asked her if she could help me with coupons or any Memorial Day deal she turns and says go look in the store for the stuff on sale! Ridiculous their coupons are always a pain they have no Wi-Fi!

I've never had to deal with such a terrible company. I order glass baby bottles that I was so excited about and they sent me a toilet seat. I right away submitted for a return. I learned I had to send the toilet seat back before they even start t send me the correct item. So I got it dropped off with fedex and it took 5 days for it to get delivered to buybuybaby. I called customer support after it finally delivered, to see when I was getting my actual order and they said it will ship in 24 hrs. Well that was a lie! I had to call back 2 days later bc I've yet to receive an email saying my order was on its way. The costumer service person is now saying it takes 4 to 5 days for them to process my return and my package will ship after that. Like this is going to be a month long process by the time I actually get my bottles if I ever get them. Like this is ridiculous, like either send the right products or get a better return system.

The first surface level issue is you're limited to what they carry in stock (meaning, you can't link items from other retailers). Then I tried to delete my account and there was no way to do it on my own (I'm tech savvy, I googled it, could not do it). I wrote to them to delete my account, no answer. I tried to log into the site to at least delete the items on my registry (family/friend were getting confused thinking that was my up to date registry, because it comes up on google under my name) and I could not log in (the system re-directed me to create an account). I chatted with an agent who asked me for my name and email 2 different times to help me and said IT was working on the issue. It's 2022 people! Lol After various attempts the agent was finally able to access my registry and delete the items. I had to google my registry to give him/her my registry ID (because they couldn't pull it with just a name and email lol).

In the six years here in Paramus alot fun from the workers and many customers and their kids is almost like working in childcare my other favorite job/career And Julie our wonderful manager is the face and essence of buy buy Baby

I returned this order to the store for a refund with the original package and the store shipped it to the warehouse without the original package, so they returned it to me because it was shipped to the warehouse from the store without the original package, so I called buybuybaby and a nice lady apologized and asked me to return it again and she put a note on the order.
So I did returned it and the warehouse shipped it again to me.
I have a huge messed up box infront of the door.

Second thing I talked to a supervisor and he started shouting at me because I was saying that I need to return it and it's not my mistake, so I asked for his name and he didn't want to tell me his name and he hanged up on me.

I've ordered a crib for my baby six weeks ago and still not receive it yet. I called customer service and after expending many hours on the phone they said that my crib will be deliver whithin a week and then they called me again saying that it was going to take one week more and that they were going to call me again to confirm my delivery which never happened. I'm still calling them with no answers and still not receiving my crib. Don't order furniture from buy buy baby it sucks. I'm so upset and definitely never going to buy anything from this store again.

The price of the fisher price baby swing was $169.00, the register scanned $180. So watch and be aware of the prices of the itemd you're buying. I think the store is sneaky. I caught them charging me more than the price tag.

Also save your receipts, bc when return something without a receipt they charge 20% and had to be within 90 days. This policies are not posted any where or not disclosed to customers. Also returning an item minus 20% the remaining amount will not be given as cash or credit... the store will give you a store credit which is unfair. Customers have no choice, so be aware. I view this is a sneaky store, taking advantage of Customers.

Back in October I had ordered a gift for a friend off of her registry. The package had been in transit in Atlanta since October 21st. It is now December 10th. The baby shower came and still no package! A few weeks ago I tried calling and was unable to talk to an actual person only a voicemail. Would have preferred to email but no email account was listed.