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We ordered an expensive stroller to be delivered to our son and daughter-in-law. The stroller didn't arrive and when I went online to check the order it was marked CANCELLED. No explanation Nobody contacted us. I have emailed their allegedly helpful customer service department 3 times in three days and have received no response to my enquiry. We have given up and will send cash to our son and daughter-in-law so they can simply purchase the stroller elsewhere themselves, What awful customer service!
I like NewChic clothes. But their customer service is awful. They take your money when they cannot fulfill the order - everything seems to be on 'back order' and then they eventually tell you they cannot fulfill the order. They have £54 of mine which they swear has been refunded, but it has not. I have given up the fight. It is a shame, because their clothes are cute.
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Dear Christine H.,
Thanks for your order and we are sorry for the insufficient stock.
For the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
Once we get the update about the restocking from the warehouse, you will be informed in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method. The expected refund time depends on your original payment method.
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution.
We apologize for the inconvenience caused. And your understanding would be highly appreciated. Thank you.
Best regards,
Newchic team