BuyBuyBaby

I recently went to the Totowa New Jersey store of buybuy baby to purchase a gift from the registry. I waited 20 minutes for someone To help me. When they finally came, it took them another 20 minutes to figure out what it was I needed. They were not happy that I wasn't walking out of the store with the item but sending it to an out-of-state friend. Then, I stood online to purchase some small items. There were at least 10 people ahead of me and only 1 person working the register. It's no wonder stores are closing and people are doing more shopping online. I am in sales myself. If I treated my customers like this, I'd be out of business as well. It's very, very frustrating!

I purchased and returned contours universal infant carseat adapter and stroller child tray. I am owed 95.37 dollars refund through the return of this purchase made online at buybuybaby.com. I've called customer service no less than half a dozen times, gotten the service rep to acknowledge they received this return, and PROMISE to refund me the money every time, and week after week fall short on that same promise. At this point I've spend no less than 12 hours of my personal time on this matter.

The customer service reps lied to me half a dozen times, and have refused to let me speak to management.

DONT DO IT! Dealing with this company is nearly impossible because 1. They outsource their costumer service to India and you won't be able to understand A word.
2. If you dare to cancel and order because the vendor doesn't have the item and won't be getting it by "estimated delivery time" you will still get charged 20% for "home delivery services" that NEVER even happened. Save yourself the STRESS of dealing with these poorly managed company specially if you are pregnant.

We bought an Uppababy Mesa Infant car seat(which are not cheap by the way. $350.00). I had opened the box to get to know how to use the car seat before installing it. When we went to install the car seat we noticed that the adjustment foot of the base would malfunction when adjusting. I filled out an exchange form online through their website and made it clear I no longer had the box.
3 weeks later I get a giant box on my door step with the Original broken car seat inside, with a note that stated
Other return exceptions
Other- "Car seats and stroller cannot be opened or used."

—Tell me how I'm suppose to know if the item is broken without opening the box?
They said they have to abide by their policy and cannot exchange the item.

** Mind you throughout this process I have had to call and wait on hold for over 2 hours, 3 times.

I am so beyond disappointed with Buybuy baby and their customer service. I will never shop from there again.

I have had the worst experience ever with this store in Summerlin, Nevada. I ordered a changing table and they forgot to order it. Then they forgot to add the changing table part to the dresser so I had to go back and order that separately. That arrived damage twice. Luckily they waived the shipping on that part. A few months later I went back reluctantly to buy the matching crib. They messed up the order at the store. Then the day before it was supposed to be delivered, they cancelled and said it would have to come in two days. And would not guarantee a time despite cancelling on my at the last minute. Do not give this store your business!

I ordered a baby hamper that was only available online and when I received it there was a red stain on the front. I went to return it in the store hoping I could return it and reorder a new one like a simple exchange. The in store customer service lady said she wasn't able to do that but she could give me merchandise credit so I could order the product again. That sounded easy enough so I returned it, got the merchandise credit and went home to order it again online. However, the credit didn't cover shipping so I called their customer service number and explained what happened just asking for free shipping. Why would I have to pay shipping twice when they sent me a bad product? Well the supervisor said the best they could do was give me a discount on the shipping?! That is ridiculous! For something that was their mistake, the least they could do is pay for the shipping! I definitely will not be shopping there anymore!

Missing more than half my packages (alot of them) and we were told they were delivered but they hadn't. Even other replacement items because the sent the wrong items that had been "lost". I doubt we will get replacements at this rate. They failed to do on and said it can't be found or was never put in. This has been the worst registry experience including items marked at bought that wern't and items other bought not marked off so we offended people returning items that we didn't need two of.

Received a damaged crib at the end of May. Took them until July 8th to pick up the damaged crib. When finally picked up, we called to get our refund. After waiting on hold for 1.5 hours, we were told they will call back after two business days because they had to get in touch with the company that picks up the damaged crib. Never received a call back so we called again a week later. Again, waited on hold for over an hour just to be told the same thing about waiting for them to get in touch with the company that picks up the crib. Never got a call back again. We have now called for a fourth time waiting on hold over an hour each time. Today we finally got through to someone and he tried to tell us to wait a day or two again. We refused and asked for management just to be put back on hold for 5 minutes and then heard the call hang up. STILL no refund and it is July 28th! Two months later! This is the worst service I have ever had to deal with.

My son registered and I ordered them a baby stroller. They sent it to his old address in Nevada instead of Texas even though the correct address was on the registry! I contacted them via email and they replied asking for the correct address so they could send a replacement stroller. I gave it to them and asked what to do about the stroller in Nevada. No reply. I emailed a second time and no reply although the website guarantees a response within 72 hours. Also, my son never got the replacement stroller. Then I called and they knew nothing about the replacement stroller! After talking to a rep for almost 30 minutes, they said they would ship the replacement stroller in 5-7 business days and get back to me about what to do about the one in Nevada. No stroller and no reply! Additionally, I spent extra money to get the one in Nevada shipped to my son. I've sent a third email with a canned response. Do not buy from them.

I order for buybuybaby and after the date they gave for delivery had not received the item. I called and the agent ssaid they had cancelled the order so I went through them and submitted the order again. It did not show up by the promised date so I called again. They said the order had been cancelled and I was not notified I was sent to a second level agent and they said that their automatic system indicated I had used too many coupons and must be a reseller. They could not override the cancel so they told me they would send a note to the regional manger. Never heard a thing. Ordered from someone else - paid more and will never deal with them again.

I am blasting Buy Buy Baby. I ordered baby furniture. Within 3 minutes of placing order I called company to correct the shipping address. Did you know that once you place an order no changes can e made? Well, this furniture was going to a military family. After talking to several reps and managers I was told and sent an e mail that address would be corrected. Guess what, they lied! They sent me the furniture. Now I have to pay 100+ dollars to send it to NC from Fla. What horrible customer service. Chantrice from customer service, you all are horrible!

My wife and I ordered a dresser and crib online. We live on the 3rd floor of the building. When it was delivered they left the delivery in an unsecured area on a pallet right at the entrance to the building. The items weighed over 100 lbs and my wife is 6 months pregnant. When I spoke to customer service about how my wife was supposed to get the stuff up to the apartment they said it was "basic" delivery and there was nothing they could do. Who delivers over 100lbs of baby items to a pregnant woman and leaves it at the entrance to an apartment? BuyBuyBaby does.

After ordering a carseat and waiting 7 weeks for it and countless phone calls with customer service throughout that time my order was canceled today! They said they had canceled my order September 1st when I have an email from Sunday the 3rd about how my order would be shipping soon. Now every color of the carseat is sold out and they said there is nothing they can do but I can re-order it when it comes back in stock if I'd like to. Uhm NO? It was supposed to be delivered August 1st and I ordered it in the middle of July! This was no cheap order either and as a customer I'm extremely disappointed and angry with how this has panned out. I would seriously consider ordering from elsewhere!