J C.

Went to their website and a window popped up stating enter your email and receive 20% off this order. The instructions said that the discount will be applied at check out. I found a gift for my expecting daughter, added it to my cart, filled out all the information and proceeded to check out. Offer declined and cannot be used for this item. I called customer service and was told sorry can't use a discount on this item. Told the agent that it was buybuy Baby who presented the offer then rescinded it at check out, not cool. She was unable to help and when I asked for a manager I was told a manager cannot help. I feel I was sucked in to filling out my info and then rejected because the 20% discount would have been approximately $70. Poor customer service and an untrustworthy company.