Let me start by saying that I have been a gold member for over 5 years. Firstly, my partner and I were involved in an accident (which my partner's insurance ended up all but covering) but not before Hertz tried to say I stole their car even though we had called them no less than 12 hrs after the accident to report the accident and even gave them our insurance claim numbers and they gave us a reference number to use and we were told to fill out an accident report with the reference the reference number and hand it in to the airport Hertz where we would be picking up another car for our return trip. So when we get there we are told we have to fill out the EXACT same form that we had already emailed their claims dept... fine. Did that with the exact location of the car (it was towed to a junkyard) with the police report number and everything (we're highly organized and responsible people). Hertz started taking money directly out of my account with a card that I had on file for each day the car wasn't being returned although I called them no less than 5 times to state that I did not have the car and give them the SAME information I had given them twice- once in person. A month later after I shredded my card with my credit union and flagged them as fraudulent they post transactions my account for $1,200.00 for the "unreturned car". It took two days and a representative from my credit union calling them to reverse the charges. Fast forward about 3 months later to where my partner's insurance company still can't get a hold of anyone at Hertz to settle. Then fast forward another 4 months where they are demanding $3,000+ for additional damages yet I was not shown an estimate of the damages or an itemized bill. Mind you they only contacted my partner not me (it was under my Hertz account) which is in violation of the FDCPA and offered to settle for $500.00. Great, my partner sent the check to the address he was given by yet another incompetent worthless Hertz employee only to find out that the address he was given was incorrect and Hertz had already sent the debt to a collection agency. Disgusting. If they refuse to work with us, they will be getting sued. Sad it has had to come to that for a company to own up to their mistakes. They should be embarrassed.