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Heidi G.

1 Level 1 Contributor
  • 4 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Baby & Kids, Clothing & Fashion, Travel

Member since November 2015

  • Reviews

    4

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    343

Review Distribution

4 Reviews by Heidi

4/30/21

We received a duplicate item from our baby registry from Buy Buy Baby and we don't have the receipt so now we had to ask for the receipt from the purchaser (which is a bit awkward) or lose 20% towards our Merchandise credit when we return the item. Shameful. We won't be buying anything from Buy Buy Baby in the future or their parent company Bed, Bath and Beyond for ourselves nor for our friends who are having children. Plenty of other reputable merchandisers/vendors who make registry returns hassle free. Hope their penny pinching policy was worth losing potential lifelong customers over.

Service
Shipping
Returns
12/21/20

I ordered a Christmas gift for my sister on November 27th but it wasn't until the expected delivery date (December 16th) that I contacted this company to let them know the order hadn't been received. It is then that they informed me that the product that I had ordered was out of stock (not a few days after the actual order was placed) but they managed to charge my card on the date of the order even though the item was clearly not in stock and was never shipped. Today is the second time I have had to request my refund be processed in a timely manner (It is now December 21) and still no refund. Steer clear. If I don't get my refund promptly, I will be reporting them to the FTC and BBB for fraudulent business practices. They have no business advertising products they no longer have and charging customers for items that are not available.

jenniferg48
Jennifer G. – UncommonGoods Rep

Hi Heidi -- We are so sorry to hear that you had this experience. We'll be happy to process this refund for you. Please email us your order details directly at: feedback@uncommongoods.com. We look forward to hearing from you soon. Stay safe and have a good evening.

10/6/16

I ordered 3 items over 10 business days ago and only one of the items shows up on time with the other two well over 5 days late. By the end of it, I will have waited a total of 12 days (I have received things faster from Australia). Despicable. Making a point never to order from them again.

amandac56
Chastity S. – FansEdge Rep

Hello, we are happy to take care of this for you! We are terribly sorry that you item has not been received yet. If you will email us at customerfirst@fansedge.com with your order number, we will be happy to look into and solve this as quickly as possible! We appreciate you reaching out to us and look forward to speaking with you soon! Thanks, Chastit

11/23/15

Let me start by saying that I have been a gold member for over 5 years. Firstly, my partner and I were involved in an accident (which my partner's insurance ended up all but covering) but not before Hertz tried to say I stole their car even though we had called them no less than 12 hrs after the accident to report the accident and even gave them our insurance claim numbers and they gave us a reference number to use and we were told to fill out an accident report with the reference the reference number and hand it in to the airport Hertz where we would be picking up another car for our return trip. So when we get there we are told we have to fill out the EXACT same form that we had already emailed their claims dept... fine. Did that with the exact location of the car (it was towed to a junkyard) with the police report number and everything (we're highly organized and responsible people). Hertz started taking money directly out of my account with a card that I had on file for each day the car wasn't being returned although I called them no less than 5 times to state that I did not have the car and give them the SAME information I had given them twice- once in person. A month later after I shredded my card with my credit union and flagged them as fraudulent they post transactions my account for $1,200.00 for the "unreturned car". It took two days and a representative from my credit union calling them to reverse the charges. Fast forward about 3 months later to where my partner's insurance company still can't get a hold of anyone at Hertz to settle. Then fast forward another 4 months where they are demanding $3,000+ for additional damages yet I was not shown an estimate of the damages or an itemized bill. Mind you they only contacted my partner not me (it was under my Hertz account) which is in violation of the FDCPA and offered to settle for $500.00. Great, my partner sent the check to the address he was given by yet another incompetent worthless Hertz employee only to find out that the address he was given was incorrect and Hertz had already sent the debt to a collection agency. Disgusting. If they refuse to work with us, they will be getting sued. Sad it has had to come to that for a company to own up to their mistakes. They should be embarrassed.

Heidi Has Earned 6 Votes

Heidi G.'s review of Hertz.com earned 4 Very Helpful votes

Heidi G.'s review of UncommonGoods earned a Very Helpful vote

Heidi G.'s review of FansEdge earned a Very Helpful vote

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