BuyBuyBaby

I ordered a crib 6 weeks ago and have yet to receive it. I am now being told to wait up to 3 more weeks. We have spent over 10 hours on the phone with customer service (in addition to multiple emails) trying to get the crib. No one seems to care that my baby is due in 3 weeks and I don't have a bed for her. We get nothing but attitude or promises of call backs that never happen. One gentleman has stopped answering my calls altogether. For a company in the business of babies, dealing with first time mothers, I find this atrocious. The delivery date was supposed to be 12/8. To be fair, the initial problem was with a damaged shipping label. That is not BBB's fault but instead of working with FedEx to correct the issue I was either misinformed about what was happening or told to call FedEx myself. As I was not FedEx's customer they would not work with me. The crib was eventually returned to BBB's warehouse. Did they call to inform me that MY property was back in their possession? Of course not! And I haven't received any kind of compensation or discount for the issues either. Now the vendor won't work with FedEx and we have to wait for a delivery service. I would have expected BBB to take some ownership to rectify the issue (work with their delivery people to get shipping expedited) so that I have a crib before my baby is due - heaven forbid she's early. Buy your crib elsewhere. I had registered with BBB but will be completing my registry with one of their competitors.

Bought the stroller on Black Friday. Then they cancelled it the day after. $#*! company, and very scammy.

Ordered gifts online for a friend's baby shower. Within the hour received an email that my order had been canceled. When I was finally able to find a phone number and get through to a real person, whom I could barely understand over the phone, I was told there was a problem with my payment. I checked with my credit card company and there was no problem and the charge had already been posted on my account. I was then told they would have to file an investigation and it would take 24-48 hrs to hear back and I would have to call back and check and in the meantime, re-order the items. I elected to cancel the order myself and dispute the charge on my card and make my purchase elsewhere. TERRIBLE WAY TO RUN A BUSINESS!

Ordered two larger items, convertible car seat & travel system. It was Black Friday so there were good deals including $100 credit with purchase of $300+. The car seat arrived normally but the travel system kept being delayed, three separate times the delivery was delayed. The travel system arrived sooner than their anticipated date, which is obviously not a problem. I looked in my account for the $100 credit since, according to their website, it would be there was items shipped but it was not there even after I had received the items. I reached out via their customer service Chat line, was given the name of a representative that would help me shortly. I waited 2 hours before reaching out again, got a new rep who thanked me for contacting Bed Bath and Beyond (which they also own but still...) and without me explaining my problem told me my items would be there before 12/20 and that they're waiting for a carrier to pick them up. Again, I've already received both items. So once I actually explain my question, and establishing multiple times that yes I've already received it, he told me it would be a week from date of arrival that it would be credited to my account. Besides the point that it's misleading based on what their website says, according to their shipping/tracking I still haven't received my product. Will I get the credit a week from today or a week from when THEY say I received it? Who knows. I wouldn't do business here again except I have $100 credit supposedly on the way.

I order my children's Christmas gifts with Buy Buy Baby on Black Friday. They kept sending me e mails about a specific item being delayed for shipping. They sent an e mail saying all my other items had been shipped but there was no way to track the package. They provided a tracking number but it didn't link to any carrier services. I called customer because almost 2 weeks later the item that they kept saying was delayed for shipment they notified me that is was now OUT OF STOCK. How can you purchase an item and then it be out of stock! The agent then told me that they tried to deliver my other items but wasn't able to access my building. I was never notified about the fail deliver attempt nor sent any e mail regarding it. She gave me some international phone number to call for the carrier. I am beyond upset because this is the ABSOLUTE worse customer service level I've received dealing with them. I will NEVER purchase anything with them again. If anyone is wanting to buy from this company I strongly encourage doing so in store.

My husband and I went to the Birmingham AL, location just for some wall decorations and I don't know who he is but the moment he saw us he ran to the back to check the cameras to see if we stole anything. The moment he came out from the back he watched us like a hawk the whole time and it was just the most uncomfortable experience and store I have ever been at. I am 8 1/2 months pregnant who waddles every step so why think I would steal something if I can not run and at a baby store at that. The moment he saw are skin color he immediately judged us. You can not tell him the whole time we were walking around just seeing if we liked something TO BUY he was right there and he didn't even make it discrete, he was literally just staring at us. The moment I found what I needed and could not take the staring anymore we went to the counter to pay and he literally was blocking entrance out just to make sure that we paid. I just have a feeling like this is not the first time he has done this and this store needs too really do something thinking about who they hire. If the store was only for white people they should just put that on the door but the make every other person of color who wants to spend money at y'all store feel like that there is no reason why y'all should even be open.

I LOVE this place! They are a fantastic company. Their employees are knowledgeable and well trained. They don't just stick people out on department floors to work there. When we were shopping for a car seat, we went to "unmentioned" competitor (are us) and when we asked questions they stood there and read to us right off the box. When we went to Buy Buy Baby the employee knew his stuff, he wasn't just working that department they had trained him to help these customers. He spent a couple hours helping us and fitting different seats into our vehicle to help us find the one that would fit the right way and the safest. Same thing when we were looking for a monitor, they guys knew his stuff! He went over all the different aspects of electronics in our house and what style of house we had and what we needed for our lifestyle and helped us find the best monitor for us. I have never hesitated to ask questions, the employees are always helpful and pleasant. They accept competitor coupons, match pricing and no questions asked. I recommend this store to anyone who is going to register for a baby and or needs baby items.

BOUGHT OFF THE REGISTRY FOR MY NIECE, SHE GOT TWO OF SAME THING. SPOKE TO CUSTOMER SERVICE, RECEIVED FED EX SLIP. FED EX SHOWS MERCHANDISE RECEIVED ON MAY5th 2020. TODAY IS AUGUST 13th 2020! MERCHANDISE WAS RETURNED 3 MONTHS AGO AND NO REFUND? PROMISES OF REFUNDS FROM CUSTOMER SERVICE ROBOT EMAIL AND ALL LIES! 3 HOUR WAIT TIMES ON THE CHAT? SCARSDALE STORE MANAGERS ARE COMPLETELY UNHELPFUL AND LOOK LIKE LIARS ABOUT CALLING BACK AND HELPING! THIS IS CUSTOMER SERVICE?

I ordered an expensive high chair for a gift for a baby shower that I was not able to attend in February. I received a notice that the chair was shipped in February, and I thought nothing more about it. I did not receive a thank you note for several months, so I asked my friend about it. She said she did not receive the high chair. I was extremely embarrassed and I immediately contacted Buy Buy Baby and was told at first that they would have to investigate to see who's fault it was. I kept calling and was finally told that a high chair would be shipped out. I insisted on express shipping since the gift was already been more than 2 months late. I was told that the high chair would be sent out express shipping and she would receive it in one or two days. Of course I told my friend this and kept asking her if she had received the shipment. My embarrassment continued daily until she finally received it more than a week later! This company did nothing to make the problem right after screwing up so bad. I will not be using them again.

As we get ready to welcome our very first grandchild, I traveled 45 minutes to get to buybuy BABY where the expecting parents are registered. Nothing on their registry displayed. No one in the store to assist. Went to registry where manager Jason spent almost 3 hours trying to find items and then a computer that worked to order my items online for delivery. 20% coupon not given on most expensive item as promised. Spent one hour on the phone getting that resolved after I got home. Delivery promised September 14. I called September 15 after no delivery. Recording saying order canceled for nonpayment. Spoke to companies customer service saying they have no record of payment as I stand here with my receipt for $1312. 28!
They actually told me to bring my receipt back into the store for a refund! Hours of phone calls later by several people calling themselves the store manager order rescheduled for delivery. Delivery never shows. I'll call store manager again who tells me that the items ordered for a surprise baby shower have been delivered to the parents to be ruining a complete surprise. I cried! I was actually told, I was called to verify delivery address, a complete lie. Why would I ruin my own surprise? Management said this experience was unacceptable and apologized. They would mail me a gift certificate (NO…. They would ship overnight) so that I would have something to present at the baby shower. That was now two weeks ago. I have never been so disappointing!
Please, do not patronize a business that could care less about its customers!
Target and Burlington have great selections at half the price!

My review is for buy buy baby's extremely poor customer service. I had to return this item because it came damaged. I decided to return it at a buy buy baby store - rented a truck, drove 60 miles one way. The store initiated an online return for me and gave the tracking number for my return. For some reason two days later I received the same box, damaged even more. I understand it was an error by a shipping company. I explained the problem to the Fedex driver and asked him to take back the package so it can be returned to the return center of buy buy baby as indicated on the box. I also immediately contacted buy buy baby to notify them them about this issue and share the concern if the package would be delivered to their return center given how reluctant the fedex driver was to take it. I was advised that my package is on its way and the refund has beed issued. Fast forward, there has been no shipping progress on my return and I received no refund. I contacted buy buy baby multiple times since then, the only response I get it that my return has not reached then and it is my responsibility to follow up with the shipping company and expedite the return. I have tried contacting fedex too but without success. Here I am expecting a baby in few weeks and instead of helping buy buy baby just leaves the customer to deal with the problem. They should have taken my return at the store and issued a refund instead of initiating an online return which I could have done myself. I am very disappointed in the way such a reputable company talks and treats its customers during these difficult times.

Was easy to return in-person something I bought online. Also, I forgot to use a coupon I had for one of my purchases and they applied it after I had already made my purchase.

So I ordered a crib on August 21 and the very next day receive an email stating a cancellation which I didn't not initiate. So I respond to the email and then receive an email back telling me that due to Covid they are only responding to phone calls and live chat which they do not provide the information for either outlet. So I look up the phone number and call and am out on a 30 minute plus hold 2 days in a row and then hung up on. And once u call it gives you an option to be helped via text message. I tried that option and the first thing it did was ask for my email which is not an option at the this current time. So at this point I'm $#*!ing fuming. So then the message line asked if I want to hold my place in the que, it's a 5 hour wait but I accept because I need my crib. Then it messages me throughout the day asking if I want to continue to wait, mind you if you don't respond within 15 mins it removes you from the que. Then I receive a new wait time of 3 hours, then 8 and now there's no estimated wait time. And this message goes on throughout the night it's so unprofessional. So this is day 4 and I've currently been on hold for 3 hours and I'm livid at this point. I don't want any merchandise from them. I have completed cancelled my registry and I am sharing this review on all platforms. This is extremely unprofessional and just unacceptable. I am not a happy customer at all. This is RIDICULOUS! I know not all experiences are the same but I just wanted to share my experience which unfortunately is an extremely negative one.

So first off i am a mother who's youngest child is already 13 years of age so you can imagine how long its been me shopping for anything for a baby. There are so many new things to choose from. My husband and i are expecting our first child in January and we thought we would go to BuyBuyBaby for our shopping experience and pick out a stroller together. Walking in i saw the place had a lot of things and a variety of them. We went to the stroller department where there were at least 50 strollers and a ton of car seats. I was the first to ask for help which no one ever came and then my husband went after we stood there for awhile looking at some we liked. When a person came over they never asked whom needed help so we had to flag her down and say hi we have some questions on some of these strollers. The sales associate answered a few of our questions and walked off right after which we weren't even done asking about different uses etc. We had to bring over each stroller we liked to her to ask her questions about each one, mind you being pregnant at this point i was tired. After the 4th stroller of us having to ask questions about and not getting attention the associate did not want to really answer I told my husband lets leave. Come to find out the lady that was helping us as well as two other associates were standing at the front of the store talking. I will never go to this store for anything and do not recommend anyone else to go if you need help or have questions. It was a shame too because we didn't even get to see the rest of the store but at that point i was happy to leave with the bad service.

Selection is good, but most of these items are also at numerous other stores. Prices are not as good as one would hope. Item descriptions are very good however.