BuyBuyBaby

Went in on Black Friday to get a stroller, was told I got "free same day shipping", and the discount was a joke. I got buyers remorse and was trying to cancel the order after 3 attempts because it hadn't even shipped 5 days later and was only coming from NV to AZ.
I purchased a wonderfold wagon instead from the company themselves and that arrived in 3 days.
Was able to finally cancel BBB stroller but because it was all done in store, then had to call the store for my refund.
When I didn't get the full refund I called back to the nice woman that helped me out. She explained I signed up for the membership where you earn cash back and what not. I was pissed the guy said it was free and that he was signing me up so I could get points for the big stroller purchase.
If I wanted the membership fee back I'd have to call corporate customer service. But figured I'd hold onto that and buy a smaller stroller for travel later. Now trying to do that with a price match, they're saying they won't honor because they don't have the exact bundle with the store, comparing other store their prices are outrageous and I don't want to have to email every time I want a price match that they won't even honor. Worst company, hopefully they're next to go out of business like bed bath and beyond

8/11/20 Received a dresser I ordered with signifigant damage and had to wait 6+ hours to talk to someone due to "high call volume". When I finally got through, I was told I needed to talk to someone else, and that the wait time would be three days.
8/14/20 Customer service requested pictures of the damage (which were sent) and assured me that they would "start the return process".
8/18/20 Damaged dresser is picked up by Buy Buy Baby's carrier.
8/25/20 Wrote to inquire about refund status. They replied, "I have submitted for you to be refunded which will be credited back to your original form of payment. The refund may take between 7-10 business days to reflect back into your account."
9/2/20 Wrote to inquire about refund status. No response after 14 days.
9/9/20 Wrote to inquire about refund status. No response after 7 days.
9/12/20 Filed a complaint with the Better Business Bureau.
9/16/20 Filed a dispute of the original charge with my credit card company.
I believed this to be a reputable company and am SHOCKED at how horrible this experience has been. They have my $662.39 and the damaged merchandise. They have not responded to my inquiries in over three weeks, and no refund has been issued, but they send me constant advertisements and surveys about their so called "customer service".
STAY FAR AWAY, especially for large or expensive items.

Careless people shipped out a tub for a baby with holes in the padding where you lay ur baby. It couldn't be unnoticed because it wasn't in a box it was just put in a plastic bag that had holes in it as well. This suppose to be a baby store that's responsible for baby items and moms and specially first time moms relay on their trust and help. I bough that as a gift from a baby shower registry and was disgusted when I opened box it was delivered in... now I shipped it for replacement and haven't hear from nobody. Smh

Items couldn't be marked as bout and left on registry. We never know who purchased things, if it was a real order or marked at bought but not actually bought. We were shipped the wrong items and or missing parts peices or missing wraps and wash clothes. It was awful and embarrassing if for the couple of expesive items two strollers were bought and both people were attached to the idea they bought those for us. Because of their error it became embarrassing and hurtful to return it (only at a store credit) and they people had to be notified. Of all the experiences we have had via registrys or companies this is by far the worst.

I bought a bedroom in a box for my niece. The day it arrived we started assembling the pieces. The dresser was cracked and not able to be put together. I immediately called and was on hold for an hour plus told I had to send pictures. I took the pictures was told Buy Buy Bbay would contact their vendor and get this taken care of. A week or so went by and then they asked what product code was damaged. I found this absurd considering I bought the product from them. Either way gave the the product code. A few more weeks went buy with no communications. I sent a follow up email on 1-9-21 and no communications. I sent another follow up email on 2-5-21 and yet again no communications. I just sent another communications and we will see what happens. But needless to say the baby was already born in early December and it is March 11 and still no dresser or changing table since it was all goes together.

If I were buying any more baby items I would go anywhere except Buy Buy Baby, which is affiliated with Bed Bath Beyond, as that is where you have to file complaints or damaged items. They are simply terrible. I am stunned they haven't been taken to court or shut down.

Very nice product. Delivered in excellent condition an on time. Expecting more to be delivered. Can't wait for my great grandson to use these products.

I had gone to this BuyBuybaby in the Springfield location on 9/01/17 at 5pm to buy a car seat for my friend! She had her baby shower later on that day! Aperandly her mom got a car seat so she call me to make sure i didn't purchased it! That is when I decided to go back to the store same day at 5:30pm!" So I gave them my receipt and the lady open the box! And found a use car seat! Horrific! She call the manager, and the manager said he had to call the manufacturer and that he will call me back not until Tuesday! So they can find out what happend? He didn't refund my money back and then he call me today! Monday to tell me that he will not refund me my money because the business can't lose money! And that I should call Greco my self and see if they can do anything for me! Be aware don't trust this company! When you buy something from this store please open it! Because you will lose as a customer! The manager name was Mike Maddox. He was not helpful at all.

If I had known that EVERY item I ordered would be shipped separate with NO tracking numbers, I would have saved myself a big aggravation and went shopping for the items on the registry ( at a different store). Not only that, I would have saved the shipping cost as well. I will NEVER shop this website again.

Bought a $40 pillow (which is a LOT of money for me). After two nights, I had to stop using it because it gave me severe headaches. I went to try to start a return and it COULDN'T FIND MY ORDER NUMBER OR ZIP CODE. It would NOT bring up my order at all, so I had no way to return it. The closest store to me is an HOUR DRIVE. I tried to contact customer service through Chat, but when I clicked on Chat, nothing happened. I tried to call, but the wait time for the phone is OVER AN HOUR! It was near impossible to contact anyone at this company, much less try to create a return. HORRIBLE customer service! I will never buy from these people again!