Karen e.

I had gone to this BuyBuybaby in the Springfield location on 9/01/17 at 5pm to buy a car seat for my friend! She had her baby shower later on that day! Aperandly her mom got a car seat so she call me to make sure i didn't purchased it! That is when I decided to go back to the store same day at 5:30pm!" So I gave them my receipt and the lady open the box! And found a use car seat! Horrific! She call the manager, and the manager said he had to call the manufacturer and that he will call me back not until Tuesday! So they can find out what happend? He didn't refund my money back and then he call me today! Monday to tell me that he will not refund me my money because the business can't lose money! And that I should call Greco my self and see if they can do anything for me! Be aware don't trust this company! When you buy something from this store please open it! Because you will lose as a customer! The manager name was Mike Maddox. He was not helpful at all.