Wanda G.

I purchased a baby bed in Austin Buy Buy Baby at the end of October. The employee was rude and insisted she could not sell me the bed because I was strapping it to the rails on my car. With the help of a store manager I was able to purchase the product only to be followed out the door by another manager who watched their employee drop the bed at my car and make sure he did not help load it. I have no problem with that, however if looks could kill I would have been dead. In November I would purchase the dresser only to find out it was out of stock. We waited through December only to find out it was discontinued. By now I can not take back the bed. I called the manufacturer to find out they have a similar dresser in the same color. She said it was in stock. She talked to the store associate and I ordered right then with a nightstand. My daughter is having a house built so I sent the items to the store to be picked up by me. The nightstand showed up but no dresser. I am now being told it is out of stock. The delivery part of the company said it is not the policy to be delivered to the store that it is a white glove delivery because of the weight. Long story short, I have a bed and nightstand and now no dresser. My grand baby is due Feb 28 and the dresser will arrive (maybe) March24th. I can honestly say that Sarah at the Tyler store in the baby department has gone above and beyond to try to make this horrible experience right. She has impeccable customer service skills. If I owned a business I would want her as an employee. The overall experience of everything else is questionable. I recommend purchasing your baby furniture from a reliable and reputable business. This is not the place. My heart goes out to everyone who has gone through an ordeal like this at a time when purchasing baby furniture should be a happy and memorable experience. UPDATE. I was shipped a dresser from another state. It arrived Feb28th. I picked it up today and had help loading it. Thank you Sarah for all your help and the help of your regional manager.