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Colleen A.

Contributor Level

Total Points
82

1 Review by Colleen

  • BuyBuyBaby

12/7/15

Unfortunately, I have not had a pleasant experience with this store.

First - If you are setting up a baby registry and plan to return anything, be ware. You will not receive credit for the items and the items will be returned to the original form of payment. I called ahead of time to assure I would be issued a credit because I wanted to exchange a few items I received at my baby shower. The rep was very nice and said he would note in my account that the item should be returned as a credit to me. (If this is a registry item, I'm not sure why this would not be the normal process? Most people don't want to offend people by telling them they returned their gift!) Apparently even though I called ahead of time, sure enough the item was processed and refunded to the original form of payment with no way of reversing the transaction. Again, for multiple reasons, I cannot understand why such a large company in which most of its business comes from baby registries would not be able to correct such a simple error. But anyways, I was told sorry for the inconvenience but this is what happened and there is nothing we can do about it.

I am sure many of you ladies who are starting your registries will not be keeping every single item you receive and may need to return or exchange some items. This being the case, I would strongly recommend you choose another store! Otherwise you will be out of luck when you are unable to exchange your items and are coming out of pocket for additional expenses.

2nd poor experience - I called regarding a price match and the lady on the phone insisted she couldn't help me and that I need to go into the store (even though it was an online purchase). I explained to her that I am 9 months pregnant and cannot carry the large item and that all she needs to do is reverse the transaction and re-bill it. When I went to the store, I was told that they same thing could have easily be done on the phone and I wouldn't have had to bring the item to the store. Also, the item I was wanting price matched happened to change price the next day when I got to the store! If the rep would have assisted me, none of this would have happened.

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