So I signed up for a trial of healnsoothe product in hopes that it would help me reduce inflammation in my neck and back. I didnt start taking the product for a few weeks after I got it and I just totally forgot about it, I ended up getting a second bottle in the mail and then a 3rd by the time I tried the product consistently and finally got around to calling the company they were able to pause my shipments until I could figure out if it was really working for me. I'm back on the smartshipper program because I save money and get the free shipping plus my body feels so much better when im on it. Service was really great thus far, I think people just dont want to admit they dont read terms on the offer and then blame the companies in many cases.