Bulk Apothecary

At first I ordered the smallest bottles of sandalwood vanilla (formerly bath & bodywork devotee). I bought 6 and was very pleased. My recent order was escalated to larger sized bottles... NOT very pleased! It's almost as If to increase the amount, water was added. The oil's scent was 50% less strong than the smaller bottles. Ot happy with this order.

I received my order of about $500 worth and received wrong items. When you call the answering machine comes on saying they are closed. Yet they are supposed to be open from 8-430. I called at 230, so then I send an email. No response…I should know better because I have had a bad experience before sending products that weren't as described or again sent wrong products. I spent much more on the item then what they sent me. If they don't respond I will go same route as before to reporting them. I find it's a bad reflection on management and therefore the employees are the same way. This company needs to be revamped and get better customer service. It's a nightmare to deal with them.

On 3/22/20 I ordered large bottle of hand sanitizer costing approx $60+. Bulk Apothecary "guaranteed" delivery by April 3rd. They debited my account of the money immediately. Today, April 9th, I'm still waiting. Their website states they are 2 weeks behind on orders. No one is answering the phone. An email inquiry gets a form reply, essentially saying nothing. This is terrible service. DON'T DO BUSINESS WTH THEM! I've lost trust in them and no idea if I'll see my order or a refund if I request it.

I have been using them for the last year and as the time has gone on, the quality of the product has gone downhill and the customer service is horrible. Passive aggressive customer service reps, private label soaps don't have smell like anything. Shipping is super long. Paid for next day shipping and it took over a week.Not only that, I cancelled the order and they still shipped it. Won't be using them again. They also have to approve all reviews on their website, which is why they have so many 5 star reviews on their website. Find another company to support because they are arrogant

It took a month from the time of inputting my order to the delivery of my hand sanitizer. By the time it arrived, the local stores had plenty hand sanitizer in stock, and we didn't need the order. But there was no way of cancelling as all orders were stated as 'final'. Meanwhile, Bulk Apothecary had started sending marketing emails out to me, explaining they were keen to expand their business and encouraging their customers to buy other products they make. Since I was still awaiting my first order from them, this made me pretty upset that they seemingly had time to produce and market other products, whilst having no time to ship the first order to a new customer. I would rather that the delivery had been more timely and then I might have considered their other offerings. I am afraid their priorities are wrong and i don't intend to order again from them.

Customer service isn't great. I've had damaged items show up and I wanted a refund. Never heard a response or or got even a partial refund (4 out of 5 bottles had spilled and were empty). When I look to place other orders, usually half my items are out of stock. Most recently, shipping out has gone way longer than what they said. I understand they have more work load, but don't offer products then if you cannot get them out when you say. I was told it would be 10 days until my order could be filled. Then it jumped to 12. Now it's been 14 and it still has not shipped. I would have ordered elsewhere if I'd have been given a more honest estimate. They won't refund me though, so now I'm stuck waiting who knows how long.

This is a true story! Every single time I go to bulk's website to order something, it is NEVER in stock. And I mean NEVER. I always sign up for email notification and I have never gotten any notifications. And, if the item you're looking for is in stock, it's only available in a small size, where you have to buy at least 8 of said item, and end up paying double the price or in gigantic drums. If you're going to offer something on your website, you should at least have it in stock. To me this false advertising. Don't call yourself a bulk supplier and then only offer tiny sizes and 400 pound drums! You're screwing the people who are actually willing to tolerate you crappy customer service! Hey, Bulk Apothecary, stop catering to people who order gigantic drums and take care of the people who made you who you are!

I PLACED AN ORDER ON MARCH 8,2020 AND PAID $16.70 FOR (GUARANTEED DELIVERY OF MARCH 12TH. I RECEIVED MY ITEM ON MARCH 25TH, BASICALLY TWO WEEKS LATER THAN PROMISED. I NEEDED THE ITEM BY MARCH 17TH AND THAT IS THE REASON I WAS WILLING TO PAY NEARLY 17.00 FOR SHIPPING. TOTAL FRAUDULANT SHIPPING INFORMATION AND I INTEND TO CONTACT THE ATTORNEY GENERAL. I BELIEVE THIS COMPANY IS SCAMMING CUSTOMERS TO MAKE ADDITIONAL MONIES ON SHIPPING. WOULD NOT DEAL WITH THIS COMPANY EVER AGAIN.

Long shipping times can be somewhat excused by current pandemic, but it is not good business to claim item "in stock" when it isn't. Once money was received, eta continued to be moved further out until all communication stopped. When the hand sanitizer finally arrived after 6 week (instead of initial 2), the product was not usable.
It arrived well packaged. That is about the only positive I can give. Upon opening the gallon of very expensive hand sanitizer, I was greeted by obnoxious fumes not of this world. A sickening, rotting vegetable smell that is impossible to mask by copious amounts of essential oils. The foul stench was unbearable. Plant matter/debris was floating in the liquid and all in all the entire product screamed unsafe/spoiled.
The company did offer me a refund (and for that offer, I give them 2 stars instead of 1), but only if the product was shipped pack on my dime or donated with written proof, to a hospital/school/ facility. Neither option was viable (cost prohibitive, facility wouldn't accept opened container of rotting liquid).
This company may have had good intentions, but bit off way more than it could chew or got greedy, churning out a product without quality control and potentially health hazards. Avoid at all cost unless you want to spend a lot of money while waiting 6-8 weeks to pour putrid liquid down the drain

I placed an order for essential oils. The order confirmation and delivery date emails followed quickly as expected. The delivery of my order did not happen.
Emailing customer service, I was informed that the delivery service was in error. That information did not help. I was advised to wait, which I did.
After 18 days I emailed customer service again. The response was basically, "We have not resolved the claim with the delivery service."
This was still not my problem, and I still hadn't received the goods I paid for. I politely requested a refund.
The following week I also politely requested a refund. Another week later I requested a refund.
Two months, no delivery, no refund and a rather unprofessional handling of the matter.
I did ultimately receive a refund. I think this issue was handled very poorly. I guarantee this company lost a good customer and a positive review.

As much as I've enjoyed the products I've gotten from them, customer service is everything! A person can go anywhere and find the same products so if you'd like to keep your customers for yourselves your customer service should be good.
I am a business owner myself and I started purchasing a few of their ingredients for my products. The first time I ordered I paid for one day shipping. Not only was my items a week late but I also had to go and pick it up. My items were spiked and had spilled within the packaging. Now I realize that a lot of it has to do with Fed ex but when a customer calls to complain you should be willing to get to the bottom line and help. They didn't care. I just tried them a second time and paid for two day shipping. They actually themselves sent the items out later than they were suppose to and I still haven't received my items four days later. I looked at the tracking and it says My items are ready for pick up. I paid for shipping to deliver to me! Someone is always home. I emailed them and again they don't care. It's always unfortunately you'll have to just take it up with Fed ex and we won't refund you the shipping you paid.
They don't care at all and they don't compensate. I will be taking my money elsewhere.

This company will sell you merchandise, then when you go to sell it after preparing your product ( they might have done your labels), they will compete directly against you!
Good thing I didnt buy my main product from them!

I purchased a body wash base and a shampoo base from Bulk Apothecary. When my shipment arrived, I noticed that I had received 2 body wash bases and no shampoo base. I immediately contacted the company and received a rude woman on the phone who told me that the body wash and shampoo base were both the same product and this is mentioned on the website and that I should have noticed this. Why are you selling them as separate products then? My question is WHY not bottle them both the same as ONE product, a body wash/shampoo base? I wasted money purchasing TWO gallons of what I believed to be were two DIFFERENT completely different products. Will not order ever again.

18 Mar2020 Ordered 1G 62% ethyl alcohol sanitizer. CC charged. 19MAR Site status indicates "order pending" or something similar.

9-Apr - I write a civil message inquiring about the order.

14-Apr (after no response) I write another civil inquiry and state that if I do not get solid evidence of shipping or planned shipping soon, I will dispute the cc charge on 18Apr (1 month after order).

15Apr - I receive a polite apology email which states, in part, "... we understand if you need to cancel. Just let us know."

15Apr - 17 minutes after receiving email, I write and say "yes, cancel".

22-Apr - I receive an email saying it can't be cancelled as it has been shipped (NOTE that this is ONE WEEK AFTER I said cancel).

Tracking info:
16-Apr - Label created
21-Apr - Shipped
23-Apr - Received.

On 23-Apr, I received 1G of 70% ethyl alcohol that smells foul. Is this from insufficient distillation? I don't know. Yes, I would rather have smelly hands than an infection. But, I would not have ordered it if it said "smells rank - deal with it". I honestly cannot stand the smell and it is totally unusable for crying out loud it is billed at as hand sanitizer from a place that is supposed to specialize in aroma products.

The 62% that I ordered had NOTHING about smelling bad. Further, at some point the site said (words to the effect) "We changed product and if you ordered the 62% you might get it or you might not."

24Apr - I ended up buying 99% isopropyl at $30/quart (they had ethyl for $25/qt). Free shipping and it was 4 days from order to receive! FOUR DAYS!

OK, $120/gallon for good quality that you get in a few days or $60/gallon for unusable and foul stuff after waiting a month.

I have taught myself not to assume malice when incompetence will do.

I did, eventually, get something. Nevertheless, based on my experience, I cannot recommend that anyone have anything to do with this company.

(I have made a sincere attempt to accurately communicate my experience and checked dates etc... If I have made an error, it is small and unintentional).

Call to speak with someone in the graphics department. Lady named Stacey answered the phone. She was very rude and doesn't seem to like her job.

I ordered 7 bottles of essential oils and only got 6 on 11/14/17. Emailed complaint 11/15/17 and the next day I received an email back informing me that the remaining order was back-ordered. 01/12/18 I still haven't heard anything so I again contacted customer service and was told there was no back-ordered item in my name - so I referred Malia to the previous response I got from Jayme stating it was a back-order. To date 01/23/18 I've heard nothing else from them and filed a complaint with the local BBB. As far as customer service for this company one hand doesn't know what the other is doing and I would beware of ordering from them unless you've money to burn.