Bulk ApothecaryReviews 68

We have an agreement (in writing) that Bulk Apothocarry would provide our company at least one 55 gallon drum of a product, shipped at the end of each month. We're going on 7 weeks now on this agreement with one barrel paid for and all we get are excuses. Our orders are stacking up and we are loosing business. Unacceptable. Unprofessional. Unimpressed. With all the other areas of this company giving exemplary performance, above and beyond customer service - this is heartbreaking to write. I hope they can get out in front of this problem and make things right.

This is the shadiest company I've ever done business with (and I'm including my Chinese suppliers!). They purposely short the orders (sending. 5 oz bottles instead of 2 oz) or leaving items out entirely (esp on lg orders). The quality of their essential oils is dubious at best. They also never post any review that's under 4 stars so you can't trust the product reviews at all. It' a shame because I'd hoped I'd found a good US supplier for my fast growing company but I'd literally rather pay more than send these rip-off artists another penny of my money.

I Am weary after having some bad experiences with a couple of companies here in Canada. Some of you may know them Saffire Blue, and Purple Citrus... horrible. I now read through company reviews before ordering. After reading through the reviews of Bulk Apothecary I was a little skeptical about ordering from them, but decided to give them a try. My order arrived 3 days after placing it. ( faster than the other three companies that I had ordered from the same day).
If you are ordering to Canada I would suggest shipping through USPS. It is a little more money at the time of order, but less in the end than if you ship with UPS or DHL. With those you will pay duties, taxes, and the brokerage fee which is really quite high.
I will definitely use this company regularly.
A+

Terrible customer service! Ordered a product and when I received it, it was rancid. The smell was extremely strong. I called to request a refund and was emailed a return shipping label. I returned the item unused. The foil top was partially pulled back, which is when I discovered the butter was rancid, however the butter inside was untouched because of the disgusting smell.

My refund was short $3, I assumed they were being shady trying to charge me for return shipping, which was unacceptable because they sent me a RANCID product. When I called customer service, I was told that my account was notated with the blatant lie that I'd "used 3 ounces" of the product and that's why my refund was short. Utter bull$#*!! As bad as that butter smelled, I didn't even want to touch it let alone drill out 3 ounces.

The rep claimed she couldn't override my shorted refund because of what the "notes" said but she offered me a coupon code for a future purchase. *******@ck that, why would I ever shop again at a company that falsely accused me of being a thief. Tuh! Never again.

Buy your products on Amazon or Vitacost where shipping is free or free with a $49 purchase.

I'm disgusted with this company on principle alone and there's a reason for their low ratings.

Ordered over a month ago. No communication so we called 3 weeks in. Told it would ship May 10. Nothing. Emailed Sunday and CS said they would email us back, never did. Called 3 weeks in and they said waiting on one inreditent menthol crystals, funny becuase we have 150lbs on our warehouse shelves and we called two of our vendors and they had plenty, so lie or incompetent ordering system? Called today and horrible customer service and supervisors. I also wonder if owners even know whats going on. Have they seen the review lately? Needless to say no help and said they would just refund order becuase we were unhappy. Beware of any purchase from this company

This site is better for raw ingredients (fragrances, flavors, essential oils, butters, roots/ flowers, etc) than for chemicals (emulsifiers, extracts, etc). They have a wide selection and good prices for the sizes. They also ship relatively quick.

Just note, a lot of their items are from other suppliers (i. E their soap molds are by a company called Milky Way). Make sure you're getting it cheaper or the same price on BA. Like for the molds, BA lists the price as $6.93 but previously $8.25, but on the Milky Way site, all the molds are just $6.93.