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Trina E.

Contributor Level

Total Points
89

1 Review by Trina

  • Bulk Apothecary

1/8/19

Terrible customer service! Ordered a product and when I received it, it was rancid. The smell was extremely strong. I called to request a refund and was emailed a return shipping label. I returned the item unused. The foil top was partially pulled back, which is when I discovered the butter was rancid, however the butter inside was untouched because of the disgusting smell.

My refund was short $3, I assumed they were being shady trying to charge me for return shipping, which was unacceptable because they sent me a RANCID product. When I called customer service, I was told that my account was notated with the blatant lie that I'd "used 3 ounces" of the product and that's why my refund was short. Utter bull$#*!! As bad as that butter smelled, I didn't even want to touch it let alone drill out 3 ounces.

The rep claimed she couldn't override my shorted refund because of what the "notes" said but she offered me a coupon code for a future purchase. *******@ck that, why would I ever shop again at a company that falsely accused me of being a thief. Tuh! Never again.

Buy your products on Amazon or Vitacost where shipping is free or free with a $49 purchase.

I'm disgusted with this company on principle alone and there's a reason for their low ratings.

Trina Has Earned 9 Votes

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Trina E.'s review of Bulk Apothecary earned 8 Very Helpful votes

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