Ordered over a month ago. No communication so we called 3 weeks in. Told it would ship May 10. Nothing. Emailed Sunday and CS said they would email us back, never did. Called 3 weeks in and they said waiting on one inreditent menthol crystals, funny becuase we have 150lbs on our warehouse shelves and we called two of our vendors and they had plenty, so lie or incompetent ordering system? Called today and horrible customer service and supervisors. I also wonder if owners even know whats going on. Have they seen the review lately? Needless to say no help and said they would just refund order becuase we were unhappy. Beware of any purchase from this company