BrylaneHome

I returned 3 items from my order. I connected them to get a status update because nothing was showing on my account. I used the return label and packing slip that was provided and the said they could not do anything and hopefully it would arrive before return window ends even though I mailed almost a month before the period ended. I explained I just wanted my refund so I could order new items for my new home and they said they cannot do anything. This is why people order from wayfair, target, kohl's, and Amazon! Customer service matters. Now I'm paying interest on a credit card purchases because they can not get their business in order. Ridiculous! Very disappointed!

26 mins hold to have agent hang up on me. Wanted to return $126 package delivered to my address in error but agent hung up on me? I suspect this was a gift but local thrift shop will get brand new item. Customer service is atrocious.

I ordered draperies from this company with super fast delivery. It is now four days later and customer service refuses to tell me if my package has been shipped. I have received no emails regarding delivery or shipping either. When pressing their customer service reps, they are rude and say they have no information. After explaining that I'll just cancel my order and refuse delivery, the rep said he will cancel the items to be shipped from their warehouse. So I then proceeded to say, if you can cancel items that haven't shipped, why can't you see if my package has shipped? I then requested a manager and they have me on hold. They charge an extra $17 for super fast delivery but don't ship out the merchandise. They sure took the money out of my account with super lightening speed, though.

I ordered a bedspread set, only opened the outer wrapping, did not like the color and returned it. After the order was returned, I got an email stating the return was successful and I had a balance of 2$ and some cents, which I paid. A few weeks passed and I got a bill for 40$, which I felt I didn't owe. Bryland Home has raised the late fee for me to pay to almost 400$ and I get at least 8-10 calls a day from Commentity Bank.

This is the worst company I've ever Put up with trying to return an items. The scarves and panels do not match the bedspread they are very blue and they should be seaglass which is on the green side. One is damaged lines going through it besides the color wrong. For me to return them I have to take a loss of $60. Worst damn company I've ever dealt with in all my years of buying. I will never buy from them again and trust me if you think you're going to exchange something and get your money back you are totally mistaken. Think twice before buying from them. I'm very pissed off. I'm also reporting them to the Better Business Bureau.

Spent close to $300 on an office chair that said it was specifically for big and tall people. Four months of use and the cylinder isn't working, so the chair constantly sinks. I submitted a request to return the chair and was told all returns must happen within 60 days of purchase. Do NOT buy from this company! Their products are cheaply made,

The handles break off in your hand as you stir fruit into cereal, mixing tuna, cutting vegetables, etc. I have called as well as emailed and the company says sorry. I am single and was traveling so flatware was not used since I traveled most of May and June. Now that I have company, it is embarrassing that the silverware is breaking off in my company's hands.

I ordered a pop up tree that was estimated to be delivered on 11/22. When I go in to track my order it shows a fedex tracking number but fedex doesn't show picking it up. I've chatted two times with customer service and all they can tell me is I have to wait 20 days in order for them to claim it as lost. Well, it's not lost if it never left your facility. I will not order from this company again!

Brylane Homes continually puts ads with promo codes that do not work and when you call customer service they cannot help whatsoever. They say they don't have the item for that promo. I have the ad right in my hand. This happens all the time. I will no longer EVER order anything from this company. Customer Service tries to get you to order from the price without the promo code. Scam company. Wanted snowman pathway lights. Online had for $34.99 ship 9.99. Promo code did not work. Expiration of ad was 01/02/2022. Just received this Sunday and went to order 5 days later.

Products received were very poor quality and not what was represented in the catalog or online. Attempting to return the products for refund is a HASSLE due to ridiculous long hold times (up to and over an hour) waiting for a customer service representative, then it takes forever for the return credit to be processed and shop up on your account. It must be there theory that you will eventually give up if they put you on hold long enough or take for ever to refund your money on returns. Strongly advise not doing business with this company or the many associated companies.

I purchased an item from them and cannot get a delivery date. The support people were rude and one even told me good luck with trying to get shipping info. They said i had to wait 30 days until a shipment was declated lost. Then they would start an investigation.

I placed an order January 2nd it came to $90.29. Two items were back ordered each $10.99. Credit card was charged $65.26 and now today $13.60 twice bring my total to $92.46. Now I'm paying $2.17 more than my original total. Watched my shipping confirmation and saw that I'm paying $1.50 in shipping for the 2 back ordered items. Why do I have to pay additional shipping when I was already charged $12.99 for shipping. The items being back ordered was no fault of mine. And $2.17 isn't much but imagine how many other customers they are also doing it to, that $2.17 becomes big money for them. Inquired and they actually had to nerve to say that their new shipping fees went into effect on the 4th of January and applied to my back ordered items. TOTAL CRAP. This company is dishonest.

Customer Service? There is NONE! No one answers the phone, on-line chat did not respond and now is no longer available, email responses from Customer Service (if that's what they call it) does not address the issue and on and on. Ridiculous! Called the 915 number (Corporate Office? In El Paso?) Shockingly, a live person answered, gave the CPG 800 number but did not know where that office was located? What? Come On. Order cancelled! Unbelievable!

Purchased 2 outdoor chaise lounges, umbrella stand and umbrella. After hours of attempting to put together, the product was not made properly (predrilled screw holes did not line up) I gave up and asked for a refund. They only refunded one lounge as i had not opened the other. They did not want to have it returned either. Umbrella never came as it was on back order. Lost hundreds of dollars - went back and forth with customer service who offered 50% - which i did not take but ultimately that is what i got. NEVER ORDERING AGAIN. Let the buyer beware.