Bridgecrest

I have been trying to handle the vehicle left behind my my deceased father, and have spoken to six different representatives all claiming they needed only a death certificate and POA. After faxing and emailing these items over a period of 2 months, I am now being told I have to go to court to receive an affidavit. NOT one person has said anything about an affidavit until today. I just need to know the monthly payment and/or payoff amount. You would think they would want their money. These people have no idea what they are doing, and refuse to let you speak with a supervisor when asked. I will NEVER go thru this company for a loan, totally unprofessional.

See a lot of negative reviews... don't understand why. Drive Time and Bridgecrest have proven nothing but efficient, professional and satisfactory to me. Pay on time every two weeks with zero problems. They expeditiously report positively to all 3 credit bureaus monthly. Zero complaints. Basically you do what you agreed to in your contract and Bridgecrest does their part---Highly recommend.

After approximately 4 1/2 years of payment, my truck was repossessed. I paid the money to recover it. The Bridgecrest rep informed me that she scheduled my pick up appointment at the time I made my payment ( 8:30am). After contacting the recovery company, I was told the business closes in 2 minutes and I would have to wait until Thursday to get my vehicle. It angers me because I could have made the appointment myself! This misinformation has me stranded with 2 infants and no car seat! Being professional, I feel that information should have been disclosed upfront. Unprofessional. I will never shop with Bridgecrest again nor will I refer Bridgecrest to anyone at this point.

Disappointed driver

You can not change your car payment due payment, but only 1 time a year they don't care with the customer is going through, this is terrible. If you are making your payments on time ( like me) and have to change the date, they should help make the customer happy by doing so! I will never do business again with them, PERIOD!

Payment reminders taken to a new limit. Purchased vehicle from Carvana. Bridgecrest is their preferred "in house" lender. The Interest rates are extremely high. As your payment becomes due, they send multiple emails and texts leading up to the payment due date. On the due date, if they haven't gotten your payment, expect up to 6 phone calls and multiples texts asking you to call for a "very important" reminder. If you are late on your payment, the phone calls and text harassment continues. I have never had a lender dog me like they do. Due your Car Loan through a Lender you've had experience with. You will probably get a better interest too.

This payment breakdown makes no sense. Just like the two payments I was forced to pay. Not one person I have talked to can show me on paper that I owed this. But it's paid.

If you click on question mark it brings up
Payment break down
Past due $187.28
Late charge $15.00
This equals $202.28
But we had to pay $314.20 which is a difference of $111.92. Been a bookkeeper for 50 plus years and never seen this kind of bookkeeping. Somebody needs to look into this?

There should be a ZERO STARS option. Bridgecrest is an absolute scam! The worst customer service, they sat on my payoff for over two weeks! What the hell kind of garbage operation are they running?!? I've reported them to every possible financial regulation and government entity. Their disclosures are vague, they don't adhere to any of their so called response timelines. I've spoken to some of the most rude, condescending agents I've ever heard. On a call with them now going on 90 minutes because I absolutely refuse to deal with this company one more day. I'm going to make it my mission to bury this fraudulent, predatory lender!

They lure hard working people in with low down payments and then charge them two and a half times what the car is worth while fast talking you. These finance rates should be illegal for them to charge. They need to put regulations on these type of finance institutions as they did payday loan programs. There is no difference except for the fact that you are getting ripped off much longer by Bridgecrest. I understand they are taking chances on people with not so great credit or unestablished credit but I think it can be done without beating the everyday working class person into the ground any further. How are you ever supposed to be able to try and better yourself with these odds against you. Very frustrating

I work for the company that owns bridgecrest, and have recently gotten divorced. I attempted to reach out to them because I am a type 1 diabetic and had to make a choice to pay my car loan or pay for my insulin, I requested a 1 month deferral in order to not miss a payment even though I'd still end up being charged interest. They told me to get lost essentially. They care more about 300$ then they do about all the money I make them working on and getting vehicles ready for sale. Love the main company but there financial department is absolutely heartless. Will no longer be recommending people use our in home financing. Make sure you go through your bank

I bought a $6000. 00 truck. I made 36 of 48 payment of $235.00. That's over $8000. 00. I was informed that my balance was $*******. 00. I told them to come get the truck and now I have a $19,000 balance in collections and it's killing my credit. Not only that. They routinely will charge off the debt and then resubmit it a month later to keep it as a new debt. This kind of business should be illegal and the corporate heads should be jailed for their criminal ways

I would give 0 stars if I could. Anytime there is an issue this company makes everything worse. They do not try to work with the customer, they never have any information, and have 100 departments that open at different times just to make it even more difficult to get anything done. This company is truly a RIP off and I can not wait to be done with them. I've been owing the same 5,000 dollars on my car for a year now which is strange. Customer service is also poor and lack luster. This company needs to be shut down!

Horrible experience. I paid off my loan because I'm selling my car. Now they told me they are keeping the title for 10 business days in case the payment doesn't go through. Understandable for a check, but not when you pay directly from your bank account, they take the money and even send you emails and text confirming. They need to revise the company policy. James, a supervisor, tried to convince me that I could ask the bank to reverse the payment, which I know it's not possible. Never again financing through Bridgecrest or Carvana

I pay them every month and they still took additional months payment. They don't care about your situation. Customer service is horrible. They have jobs because they have customers; so they need to remember that! Hopefully this terrible company will shut down and those same wack $#*! customer service reps will be out of a job asking their debtors for help. They don't even deserve 1 star!

So I have not been a Bridgecrest customer for months now. Bridgecrest is still negatively affecting my life. Listen people if you have any problems what so ever that can affect your finances (like a pandemic) don't use this company. They have become vindictive and they are holding my credit score hostage. I have had to take legal action and hire an attorney. Might want to look elsewhere. If it's to good to be true it is.

Do not trust this company. I used them to make sure I got the vehicle I wanted through Carvana before someone else did, but that was a huge mistake. In my opinion they're greedy. No wonder Carvana is in financial crisis, from what I've read, using this company they're associated with to finance loans. I also read about how many people have had huge issues getting their title from them, which is a huge issue when refinancing to escape they're ridiculously high interest rate.