Square IncReviews 210

I signed up for Square to accept ACH payments from a customer. The platform let me create and send the invoice, and the customer submitted payment. Several days later, Square deactivated my account without any explanation. At first, they claimed the funds were never withdrawn — but days later, I received notice that the money was taken from my customer's account. Since then, I've been caught in a nightmare of customer support loops. I can't issue a refund through the dashboard because my account is deactivated. Support repeatedly told me it was "being escalated" and that the funds would be returned to the customer in 2 business days — it's been over a week and nothing has happened. Every time I reach out, I'm transferred from one rep to another, and no one can provide a resolution or even basic follow-up. This company is clearly not equipped to handle legitimate business needs, especially when large amounts of money are involved. Absolutely unacceptable. I would strongly advise other small businesses to stay far away from Square.

I used Square (Squareup) once to process a payment for a guitar repair through my small business. After attempting to transfer the funds to my debit card, I received an email saying my account was deactivated and that the funds would be held for 90 days — with absolutely no reason given. I contacted customer service. The first rep said he didn't know why the account was shut down but promised to escalate and call me back. He never did. When I called again, the second rep refused to check the case notes, refused to connect me to a manager, and hung up on me when I mentioned recording the call (even though they record their own calls). Now, I can't reach anyone — just an automated message that blocks further support. I never violated any policy, and the money was never even transferred — it's just sitting in Square's account. No warning, no justification, and no way to resolve it. This is an outrageous way to treat small business owners. If you're considering using Square, be warned: they can take your money and disappear behind automated walls.

My hand held on button doesn't work after using it about 20 times. Because it does not hold Internet good. Because it's 2 years old it was suggested I buy a new one it only comes with a 1 year warranty. I have all of there equipment. This button is weak and a was a major concern.

Square closed my account after I had already completed full identity verification and processed legitimate transactions. They are currently holding $200 of my money and have refused to provide any explanation or timeline for return. I reached out to their support multiple times and was met with nothing but automated messages and vague responses. There is no real customer service, no transparency, and no accountability. This is completely unacceptable. Square's actions feel like theft. If you're a small business owner or individual looking to process payments, be warned: your money is not safe with this company. They can and will shut you down without cause and keep your funds with no recourse. Requested Resolution: Immediate refund of the $200 they're holding Clear explanation for the account closure Honest business practices and real customer support

This payment processor is notorious for keeping people's money for 90 to 120 days without explanation or reason. Do not do business here. I just started a new company and on-boarded my startup as I finally got my very 1st customer I worked so hard for. I am developing a software to be delivered to VCs in 45 days. When. The customer payed me to get to work Square deactivated my account immediately to keep the payment. They're excuse is to protect the customer but if that's so then why won't they just allow me to refund the customer. I have never had a previous transaction with Square so there's no bad history. This is just an excuse to retain other peoples hard earned money. This will legit ruin my customers goal to build this software, ruin my reputation and my first client engagement as a founder. They deactivated my account, won't allow me to refund and blocked communication when this is something that is an easy fix. This is very unethical and it is causing a lot of damage to my business and also my clients business. My client and I are missing a lot of opportunities here and looking forward to talking to legal counsel to join the millions of other Square has done this too. Please be safe and do not let any money touch their platform.

DO NOT USE THIS SERVICE. As countless others have indicated, they will hold your business funds without notice and completely deactivate your account without reason. A business cannot survive with such practices. My customers money is being held for 90 days currently.

A deposit error happened to the wrong bank account and the customer service just hung up on me when i tried to get help called back to speak to a supervisor they would not transfer me then i started swearing after asking 5 times to pass me to the supervisor then he told me he would hang up if i continued swearing i told him i asked 5 times without swearing and you still did not do it so i accentuated my swearing 100% then he threatened to block my number thtas what those fkn idiots do when your money is lost. Saty away from square again i state it.

Square is a the worst company. Greedy, terrible customer service. Not only they have the highest fees structure, they are greedy mf that will take their fees even on fraudulent transactions. Wouldn't surprise me if they initiated those transactions themselves to collect bogus fees. Stay away at all cost.

I have been in business for over 20 years. Usually my clients pay in cash ACH or check. I started doing business with a new client that wanted to pay by credit card. Signed up with Square, the absolute worse decision I have made in business. They took the payments from my customer and then told me that I'm not approved as a merchant. They are holding my payment for 90 days and not refunding me the cost of joining and paying for additional services.
Customer service hung up on me when I asked to speak to a manager.
Class Action suit is needed

I'm forced to use them due to the limited consignment software integrations for my business. Everything with them is a hassle. Use Godaddy (lower % per transaction and WAY better customer service).

They were a pretty good company at start cheap and easy customer support was never any good and it's still just as bad. Getting someone to help you is like pulling teeth with a shoe string. So the portal wouldn't let me delete my account go figure we know what that's about. Intuit QuickBooks did the same thing. Not to mention AT&t they all try to hang on to you. Well after 45 minutes on the phone 15 minutes of texting finally got it deleted horrible horrible customer service square I give you all a zero.

I am a current customer of square and they make it very very difficult to receive your deposits I signed up for square to make my business grow not have to wait 2 weeks for one payment you have to answer tons and tons of questions about each one of your customers then they tell you on the phone that you only have to do it one time I've had to do it four times for One customer and I have been waiting for almost 2 weeks for a payment I can't ship my customers items I have bills to pay and can't pay them and now they're telling me I have to wait another 3 days the only reason why they make people wait so long I feel is so they can collect the interest to make more money for them why they cost all their customers money for everything else that they need they are a horrible company and their app is very hard to understand you can't get to payouts even though you have to have two apps for everything that you use and then when you have to have confirmation codes they send you the confirmation codes 20 minutes later I do not recommend them to any new business owner or older owner who would like to have processing

I have used Square without incident for over 8 years. Last 30 days has been a nightmare. Everything I have read on these reviews I have experienced. Verified funds withheld without valid reason or availability to discuss with reps. We have been ignored or plain ol lied to concerning "Held Funds"
We sold a service using Afterpay, and the next day Square took the Afterpay funds out of my account claiming they were protecting me. 2 days later, the transaction from Square TAKING MY MONEY, was still showing and a Rep claimed that it was credited back to me and "I spent it". There is no evidence of a credit in the amount that they debited. And no one at square gives a $#*! about explaining where the money is or why there are NO TRANSACTIONS TO SHOW THE MONEY WAS RETURNED OR SPENT. It has been almost 30 days and still no accruing or support from Square Inc

Ordered the wrong hardware from square, they refused to cancel the order even though it hasnt shipped yet. Apparently thats their policy. No order cancellations... extremely shady busy and garbage customer service. I was planning on using their services but now I will never use square... horrible business practice

They have a phone line that directs you to a chatbot that directs you to email. Then, they don't email you. They have horrible customer service, and it's a total waste of time.

Although I had eight good years of using Square this past month, a Friday, and a Saturday of retail sales in December before Christmas, most of my debits disappeared. Between 1 o'clock and 5 o'clock on a Friday and on a Saturday in December all my transactions went through the processing system perfectly and never came to my account nor appeared on my dashboard after over 20 hours of trying to get a hold of a supervisor I would only be coming connected to lower level people that would either hang up or transfer my call and they would hang up and I could never get a solution. I lost over $350 in sales. The people on the helpdesk told me I had to take peoples phone numbers and credit card numbers so that they could get back to them and be sure their bank took out the money before they could ever help me. Use another credit card system processor if you want your money.

I changed my merchant bank account several months ago and have not been able to get the new account registered with Square. You cannot speak to a customer service representative by phone, they text you and expect you to sit for hours texting with them. When I requested speaking with someone in person the texts get really snarky and they absolutely refuse to let you speak with someone. Their automated phone system has NO option to speak by phone. I will be finding a new service as soon as I get my money from these clowns that they are holding.

DO NOT USE SQUARE - THEY ARE CROOKS! I set up an account with Square to process payments specifically for Spa Finder Gift Cards. The account processes them seamlessly. I began in May 2023 and the funds never transferred to my account. I kept thinking I had something set up wrong and kept trying different settings and re-entering my account info. When I finally gave up and called them to ask for help setting up, they said they would have to refer me to another department higher up for review and they would email me. I instantly received an email stating my account has been deactivated. They stated that my funds will be released in February of 2024. (This was November 8,2023). No explanation...nothing. Every time I call they say "the decision is final." They will not forward me to a supervisor or anyone else... Always...the decision is final. I even had my banker call them and tell them the code and laws stating this is illegal to hold the funds for 10 months. I cannot speak with anyone and they only send generic email saying "account is deactivated". They are holding over $5K of my money and I am a small, local business...this is literally my payroll. I do not know what else to do. How are they legally allowed to do this?

Call, and they have no idea how to help, you just get passed from department to department. I just had a representative put me old hold and he came back and said "I can look into this now, sorry I just needed a few minutes!" Chat is even worse, bizarrely people just drop off the chats every few minutes and then a new person picks up.