Square Inc

I signed up for Square to accept ACH payments from a customer. The platform let me create and send the invoice, and the customer submitted payment. Several days later, Square deactivated my account without any explanation. At first, they claimed the funds were never withdrawn — but days later, I received notice that the money was taken from my customer's account. Since then, I've been caught in a nightmare of customer support loops. I can't issue a refund through the dashboard because my account is deactivated. Support repeatedly told me it was "being escalated" and that the funds would be returned to the customer in 2 business days — it's been over a week and nothing has happened. Every time I reach out, I'm transferred from one rep to another, and no one can provide a resolution or even basic follow-up. This company is clearly not equipped to handle legitimate business needs, especially when large amounts of money are involved. Absolutely unacceptable. I would strongly advise other small businesses to stay far away from Square.

I used Square (Squareup) once to process a payment for a guitar repair through my small business. After attempting to transfer the funds to my debit card, I received an email saying my account was deactivated and that the funds would be held for 90 days — with absolutely no reason given. I contacted customer service. The first rep said he didn't know why the account was shut down but promised to escalate and call me back. He never did. When I called again, the second rep refused to check the case notes, refused to connect me to a manager, and hung up on me when I mentioned recording the call (even though they record their own calls). Now, I can't reach anyone — just an automated message that blocks further support. I never violated any policy, and the money was never even transferred — it's just sitting in Square's account. No warning, no justification, and no way to resolve it. This is an outrageous way to treat small business owners. If you're considering using Square, be warned: they can take your money and disappear behind automated walls.

This payment processor is notorious for keeping people's money for 90 to 120 days without explanation or reason. Do not do business here. I just started a new company and on-boarded my startup as I finally got my very 1st customer I worked so hard for. I am developing a software to be delivered to VCs in 45 days. When. The customer payed me to get to work Square deactivated my account immediately to keep the payment. They're excuse is to protect the customer but if that's so then why won't they just allow me to refund the customer. I have never had a previous transaction with Square so there's no bad history. This is just an excuse to retain other peoples hard earned money. This will legit ruin my customers goal to build this software, ruin my reputation and my first client engagement as a founder. They deactivated my account, won't allow me to refund and blocked communication when this is something that is an easy fix. This is very unethical and it is causing a lot of damage to my business and also my clients business. My client and I are missing a lot of opportunities here and looking forward to talking to legal counsel to join the millions of other Square has done this too. Please be safe and do not let any money touch their platform.

Ordered the wrong hardware from square, they refused to cancel the order even though it hasnt shipped yet. Apparently thats their policy. No order cancellations... extremely shady busy and garbage customer service. I was planning on using their services but now I will never use square... horrible business practice

I have been in business for over 20 years. Usually my clients pay in cash ACH or check. I started doing business with a new client that wanted to pay by credit card. Signed up with Square, the absolute worse decision I have made in business. They took the payments from my customer and then told me that I'm not approved as a merchant. They are holding my payment for 90 days and not refunding me the cost of joining and paying for additional services.
Customer service hung up on me when I asked to speak to a manager.
Class Action suit is needed

Call, and they have no idea how to help, you just get passed from department to department. I just had a representative put me old hold and he came back and said "I can look into this now, sorry I just needed a few minutes!" Chat is even worse, bizarrely people just drop off the chats every few minutes and then a new person picks up.

Although I had eight good years of using Square this past month, a Friday, and a Saturday of retail sales in December before Christmas, most of my debits disappeared. Between 1 o'clock and 5 o'clock on a Friday and on a Saturday in December all my transactions went through the processing system perfectly and never came to my account nor appeared on my dashboard after over 20 hours of trying to get a hold of a supervisor I would only be coming connected to lower level people that would either hang up or transfer my call and they would hang up and I could never get a solution. I lost over $350 in sales. The people on the helpdesk told me I had to take peoples phone numbers and credit card numbers so that they could get back to them and be sure their bank took out the money before they could ever help me. Use another credit card system processor if you want your money.

Square is a the worst company. Greedy, terrible customer service. Not only they have the highest fees structure, they are greedy mf that will take their fees even on fraudulent transactions. Wouldn't surprise me if they initiated those transactions themselves to collect bogus fees. Stay away at all cost.

I changed my merchant bank account several months ago and have not been able to get the new account registered with Square. You cannot speak to a customer service representative by phone, they text you and expect you to sit for hours texting with them. When I requested speaking with someone in person the texts get really snarky and they absolutely refuse to let you speak with someone. Their automated phone system has NO option to speak by phone. I will be finding a new service as soon as I get my money from these clowns that they are holding.

Sudden interruption of funds confirmed. First sale on my website & they halted all my brick and mortar business transfers to "verify" my account. Asked to perform tasks that are literally impossible. (I have NO Delivery!) Online customer service useless. They only tell you to call in & wait for hours. Haven't fixed it days later. Data glitches, expensive equipment. And never link your Etsy. Etsy will take a cut of EVERY transaction on Square, no matter if it's an Etsy sale or not. GO WITH YOUR BANK, no matter how much more it costs! Square is not worth the hassle. I deeply regret this choice.

Never used square but Cash app is the same company. Horrible experience with direct deposit. They lie and say get your direct deposit 2 days early that's a lie. They hold your money until they see fit to give you the money You worked hard for. Go figure. I will never use them again as soon as I get my deposit (hopefully this century) im closing my account and going back to Chime. How dare these scummy companies tell us if and when we get Our hard earned money! I should have read the reviews first 95% are bad. And customer service are rude and read off of scripts you get no real resolution. I feel a class action lawsuit brewing.

Square has constantly been closed during business hours. They have delayed payments, and been extremely rude if you need anything from them. They say I don't know instead of finding out what's wrong and will completely end the chat while you're still asking questions.

They are the rudest company we have ever worked with. If you haven't signed up with them, I would suggest finding another route. Someone who has actually been trained on how to help others and help businesses. I'm beginning to wonder if Square is a shell company.

Ps I have used square for years and this year is the absolute worst. They have never been so outright rude and disrespectful. One of our businesses is photography the other is cleaning.

DO NOT USE THIS SERVICE. As countless others have indicated, they will hold your business funds without notice and completely deactivate your account without reason. A business cannot survive with such practices. My customers money is being held for 90 days currently.

I was a Weebly customer for many years and they were really good but once they sold to Square, forget it. They have bugs in their system that will cost you money (eg randomly not charging the customer shipping) and their customer support is worthless.

A deposit error happened to the wrong bank account and the customer service just hung up on me when i tried to get help called back to speak to a supervisor they would not transfer me then i started swearing after asking 5 times to pass me to the supervisor then he told me he would hang up if i continued swearing i told him i asked 5 times without swearing and you still did not do it so i accentuated my swearing 100% then he threatened to block my number thtas what those fkn idiots do when your money is lost. Saty away from square again i state it.

I know that's too much to ask. I can't tell how many times a simple phone call for support turned into a headache of repetitive times saying one's email name phone and so on. Not even getting to the problem or less likely getting an solution. Ridiculous Square. Stop using and outsourcing out of country to people who barley speak and understand the language let alone can here us talking. So frustrating to use a company that is riddled with software challenges —as a business owner I've about had it!

Square is an absolute garbage company. Zero communication, zero support, rates get hiked arbitrarily, bank transfers frozen with no warning or reason. These guys are thieves. Wish I could give them zero stars for wasting my and my business's time.