Bridgecrest

Horrible, horrible experience. I paid off the loan on my vehicle and was told they are keeping the title for 10 business days to allow the money to clear. I paid directly from my bank account and received e-mails and texts confirming they had received the payment.
Now after the 10 day period, I'm having to call them again to release the title... 4 different phone calls to get this accomplished. I'm told now it will be an electronic title and take 3 -4 weeks more.
NEVER, EVER again using Bridgecrest or Carvana!

These people will harass the daylights out of you for an already ridiculously high interest rate loan. They prey on people with not so great credit and if the loan ever does get paid off, then they buyer ends up paying double for a vehicle that is not worth it. Do NOT deal with these horrible people. They are the WORST.

If I could give them a negative zero rating I would! Where should I even begin. Let me sum them up in a nutshell….First off, good luck with finding a customer service rep that's here in the USA that speaks English or anything close to English where you will understand what they're talking about. Secondly, whoever you do end up speaking to, good luck with that because they may give you inaccurate information. Thirdly, good luck if your car is being financed (still making payments) and you're trying to get your car's title, or even a copy of your title, in order to register your car from one state to another because they will tell you that it will take 24-48 hours and you'll be never get it. Basically, if you're trying to get financed so that you can get a car, do not use Carvana because you'll get stuck with the financial company Bridgecrest!

During pandemic this company is the worst. I was only 100 past due after paying on this car for 2 years on time and the full monthly payment owed, every month. In the beginning of the pandemic I was laid off had to make my payment 100 short ( they got the rest) these A... Called me 3 times a day for several days in a row. They have done nothing to help anybody during the pandemic. This company sucks. They have do many lawsuits against them.

Bought a 2016 Chevy Spark from them for 12,000 in March of 2022. They told me the car had recalls and that they were taken care of so I didn't need to worry about it.

They tacked on a 5000 dollar service charge without telling me and the car only worked for a day before I took it to a mechanic. It had a bad transmission at 62,000 miles. Luckily I got the gap insurance and they sort of took care of it. Still had to pay a 200 deductible. Oh, and the factory recalls weren't taken care of.

The payments are 540 a month for 5 years which comes to a total of 30,000 dollars for a 12,000 dollar car. I planned on paying it off early but I don't think I'm going to do business with a company that lies about pricing, if the vehicle works, and the repairs of factory defects.

Called trying to ask why nothing is getting applied to my principal balance when payments are automatically paid a few days prior to due date. Was advised because of the amount of my daily interest is more than my payment. I can do simple math, and my first 3 payments had a couple hundred applied to principal balance. So why have the last 5 payments not had anything applied to the balance. Ridiculous! Interest for 30 days comes to 475.00 and yet zero is applied to the principal while paying a 743.00 payment. Will be reporting this account and if necessary filing a lawsuit against them. Beware of this company and pay attention to how your payments are being applied.

This is the absolute worst of all car lenders. Buyer beware. One day late and they send a repo company. Customer service is ridiculous and ignorant. No help. The reps are rude and they incite anger and continue to antagonize customers. They screwed up my payments from day one and refused to correct it, even though it was their mistake.

When i got the loan i asked them if i could change the due date. Nothing but issues and call backs to get this date changed. Every time i call them i get told they haven't heard anything yet. Whats that all about. Still was told call back again. A month now still no decision. This bank is terrible on customer service.

I paid ahead on my vehicle and then tried to set up auto-pay. Because I was ahead on payments, they prevented me from setting up auto-pay until the date it was due (over a year from now). In the meantime, I have to manually log on or call every month less than 14 days from my payment due date to set up my payment. Even the customer service reps cannot put in the date for payment until less than two weeks from the due date. The fact they cannot allow something so easy and customer friendly with today's technology clearly shows they want to prevent you from paying off your debts and anything that reduces the amount of interest they make. I will not use this service again and have warned all my friends and family about it. This will likely prevent me from utilizing Carvana in the future as well.

I have texted 3 messages on their web page for answers to problems. One being they were paid 650.00 by my Allstate auto insurance. They were over paid.
After 25 days I have yet to get a rely. Still trying to get my overpayment! I only owed 461.

When it comes to receiving payments they expect you to be on time. But whenever I'm laying off the vehicle it takes them 10 days to process and another 10 days to refund my last payment even though it was paid off before the payment. 20 days they keep my money without an interest.

If I could give no stars I would! My motor blew on the vehicle. Received several phone calls but none offering help for my issue. Multiple customer service agents argued with me none expressed condolences about not even being able to travel to work to make a payment. Disgusting company shouldn't be in business!

Unknowledgeable and lazy. Depending on who you get, they pretend to take your call but never follow through with actual actions. Have had to follow up multiple times just to find out different information I wasnt informed of each and every time. Not sure how these people sleep at night, either.

Got a 2017 Hyundai from them was making payments no problems then the car gets totaled. In mid September. I had gap insurance thru them. They're all working together to squeeze every last payment before they close up and settle. It's now November 4 they've gotten 3 payments since the accident stated they will ruin my credit if I don't pay. I kid you not. Ask to speak to manager they put you on hold for 30+ minutes til I just hung up. Bridgecrest blames gap company and gap blames Bridgecrest. The most crooked company I've run across in a very long time