Bridgecrest

This has to be the most outrageous thing I have ever experienced in my life after calling for two weeks to get an extension on the payments due to the pandemic and told to make the payment once stimulus checks were received these cold heartless snakes took the car at 12:36 am this morning and fed be a bunch of lies! I called this morning they tell me no matter what happened because the loan is new there is nothing I can do so after 1600 down the drain and countless hours on the phone with paperwork sent and phone records they tel me there is nothing they can do! I'd never in life think a company could be this shallow. I hope that this place goes bankrupt and nobody ever gets a car from them again! This was illegal telling someone they got an extension then taking the car! No way they should ever be in business sorry drive time but you do business with a bunch of devils

Waking up to receiving another email from them saying the stimulus check should be deposited today. Second or third one this week. They're reminding me to pay them yet again even though the bill isn't due. After reading the comments. I will definitely be looking to refinance with another company. They truly care about their customers. I do and will not spend my money. With a company that don't care about their customers. All they want is money. NOT GOOD SERVICE!

Please be aware of this company. They are not very trustworthy. We had an insurance check sent to them and now they're refusing to pay the body shop. Customer service sucks and they will not let you speak to anybody else to try to fix a problem. Seek financial help elsewhere. I don't see how this company is even allowed to be open.

Insurance declared my car a total loss. Bridgecrest slow walked the pay off process in order to continue receiving payments from me as long as possible. After my insurance company informed Bridgecrest that payment would be received, Bridgecrest did not send them the letter of guarantee in order for the payment to process and instead reported my account delinquent. Bridgecrest has taken my credit rating hostage-- either I continue to make payments on a loan that should have been processed a month ago, or I will have trouble financing a replacement vehicle.

I will never do business with Bridgecrest again! Horrible customer service and they don't offer to defer payments even after making on-time payments consecutively for the past 3 years. I requested a payoff quote and the payoff is higher than what my payment balance is. How is that possible?

I just got a loan with Bridgecrest, after looking at my dashboard I realized they do not show a remaining principal balance. Thinking I'm just looking in the wrong spot I called in to figure out how to see what's remaining and was told I need to call in to get a remaining principal.

Wat?

There is no legitimate reason to hide that information. They want you to not see the interest racking up so you just keep making payments. I'd imagine this is also to discourage people from paying off a loan early.

I'll be getting out of this today.

My daughter purchased a car warranty through BridgeCrest company and tried to resolve an issue with her car with them but the staff assigned to her kept hanging up the phone. First, second or third time anyone would assume there was a connection issue but when it keeps happening you know there is a problem with service that the comp does not want to resolve. I am not saying not to look out for your money but customer service should be first.

I contacted bridgecrest on last Thursday to set up a payment arrangement for the 1st. They helped me and they assured me nothing is going to happen to my car. I never been late in 6 months since I financed my car through them. I also called them yesterday to make sure my account is ok, there are no problems. I've seen so many people complaining about this company. It's called picking up a phone and talk to them about your situation.

Don't get anything from this company. I was sold a vehicle with a factory recall. The customers service agents provide no help at all. Was laid off cause of the stay at home order and they are in willing to help. I could not defer a payment. They told me I had to be late on it. So they wanted it to negatively affect my credit before they even began to help. They don't give you blue book values of the cars they have to sell. Shopping here is just all bad no help in a crisis and you are gravely over paying to begin with. I would recommend that you stay away from this company unless you want to just add stress to your life.

This company should be banned especially to military! This company rips off anyone going through them to finance a car! DO NOT EVER USE THEM! You will regret it later on! Them and drive time are vultures and could care less about the average person, they pray in the weak and then screw you over! The stuff they do should be illegal but those screwing over the little guys get away with murder and they do! Research them please before even considering them! They are not good for people!

Think you're gonna get a little break from these people during this difficult time? Think again! Just made a payment today, barely let the ink dry on the check and they are calling me looking for the next one. Like it literally just posted today! These people are a nightmare. If your payment is due by Midnight, they call you at 8:01 am the next day, literally right after they open, looking for the payment that is NOT EVEN 8 hours late. Unreal!

My brother passed away I September 2020. I've been actively trying to take responsibility for his vehicle because my mom wanted to keep it. I was advised this would be no problem. I just needed to keep his account current until this could be completed. I made an initial payment of over $3000 which was more than all of the total balance due on the account.

Shortly after that the vehicle showed up on my credit but I received no legal documentation showing it was under my name. I constantly reached out to the company but was constantly given the run around. Its now the end of July 2021 and I still have no documentation and no title information so that I can register the vehicle and drive it. The vehicle has had to be repaired several times because it can't be drive legally. I've advised them that I am going to seek legal counsel and have all payments rescinded by my bank and drop the car off at a drive time dealership.

I pay extra every month to knock down the bill since the interest rate is ridiculous. Every payment I have to call them several times to have them put the extra money I paid on the principal since that is not an option online. After several phone calls they finally change it but they don't reimburse me for the interest for the weeks that it takes. This is obviously a scam to squeeze more money out of people. I'm definitely not happy and would never recommend this company.

Sold my car to a dealer, who paid off my loan to Bridgecrest. 2 weeks later, they were finally ready to release the lien. The dealer asked them to fax or Fedex to them, but they refused, insisting on sending it through regular mail. 5 days later and counting, the dealer has still not received the release. Of course, the dealer can't pay me until they get this. Each time I call, I get a different story, but nobody will help expedite this process.