Horrible experience. I paid off my loan because I'm selling my car. Now they told me they are keeping the title for 10 business days in case the payment doesn't go through. Understandable for a check, but not when you pay directly from your bank account, they take the money and even send you emails and text confirming. They need to revise the company policy. James, a supervisor, tried to convince me that I could ask the bank to reverse the payment, which I know it's not possible. Never again financing through Bridgecrest or Carvana