BravoflyReviews 511

They are the worst travel company that I have ever dealt with them. No customer service, poor communication and last but definitely not the least, very irresponsible. I lost lots of money just because they canceled my flight by mistake. When I was informed about it (not by them of course) I could not cancel the hotel reservation and other arrangements that I had. They made a clear mistake but refuse to acknowledge it. Just search for the reviews and you will find out about their poor service.

I absolutely do not recommend using Bravofly. They are clearly fraudulent and have the worst customer service ever. On our flight back from a trip booked with them, Bravofly provided us with the wrong login details for the online checkin, hence making it impossible for us to log in prior to our trip to the airport. When we had to check in at the airport, we were charged a whopping €270 in fees. I have written to them numerous times (of course there is no such thing as a customer service hotline), but to no avail. ABSOLUTELY FRAUDULENT! DO NOT USE!

Regret buying a ticket from this scam company. WORST agency ever. I dont know why they are still legally operating. I put one date they automatically changed to different date. Also they overcharged me for 70 euro.

I booked flights for my soon to be daughter in law's hen party, £130 pp. Our flights were cancelled by easyJet well b4 our departure date. 4 wks later we were offered vouchers or £47 money back, absolutely ridiculous and disgusting, how do they get away with it, it's criminal. We have lost a lot of money. Never again will I use Bravofly.

A joke! This company must be a joke! This company cannot be trusted, again they are saying I have to upgrade to business class or first class after that they have confirmed that my ticket will be changed to the date I wish for and I only have to pay a little difference because I picked another date.

I paid extra for the flexible ticket to skip buying a full new ticket but it is worthless to buy a flexible ticket through this company.

Their customer service is disconnected from the real world and the workers there seem not to have any communication with each other! Every time I call the person who picks up says something different. I am truly so tired and stressed because of this unserious and unprofessional behavior.

I had booked my flight tickets through Bravofly.com for DEL to LON, within 30 minutes I realized I had booked for wrong dates, so I called Bravofly from India, and they constantly were assuring me that we will provide full refund for the cancellation, but I'll have to wait till the tickets are issued by the airline. Since I had worked for airlines back office I am aware about the ticketing rules, I insisted them to cancel it before ticketing and they continued assuring me to let it get ticketed. The reservation got ticketed and then I requested them to cancel and provide full refund. To my surprise I only got a refund after deduction of approx INR 4000.

Anyways I didn't want to wreck my brains for that, so I just requested them to refund the amount in my bank account, to which they said I'll receive an email stating my option of "Way I want refund" by Cash/Voucher. When I received the email the only option I got to select was voucher, there was no option for bank transfer (Cash). I called again to request to make it cash transfer, chats were made requesting the same (For which I have the transcripts). All assured it would be cash refund. As usual my request fell on deaf ears, I received vouchers.

Basically, do not book any flights or hotels with these mediators, they are like those agents who lie and deceive people with no remorse to extract money.

They say they will refund but don't. No email apart of the phony email they sent and you can't reply to. The chat pretends my Booking ID is not correct when it is in fact a copy/paste from their own website. The telephone number is a recording referring back to their phony email. The group belongs to lastminute.com who is doing nothing about it,

I generally don't write bad reviews, but this company is so shockingly bad that I felt compeled to write one. Avoid! Impossible to speak to somebody that will understand you or actually do something to help remedy a mistake on their side, I was rudely disconnected and then went on chat again and the same thing happened, no way of communicating. Shocking how bad the experience was.

I tried to change flight 48 hrs before but could. Not and then it's showed on there system. No show even called company how many times before departure 48 hrs to change flight

Not recommend at all. They really hard to communicate. They canceled my return flight without any reason.

I had cancelled my booking *******080, *******818) over a week ago and I am still waiting for refund. Now, they are saying that it will take from 15 days to 2 months for refund. I don't understand why they charge 40$ handling fee if they can not do it on time. Credit card company will charge me very high interest rate now because I don't get my refund on time. I have called their customer service many times, and explained my situation. But, they have standard response and ask you to wait. Stay away from these scam websites Bravofly/Lastminute, otherwise you will regret forever.

We wanted and purchased 3 seats for flight between DCA and LAX - 1 seat for an infant. We needed a CAR seat for safety and we willing to pay for one. They saw the age of the traveler and only purchased 2 seats - but used the amount of ALL 3. Kept telling us that an infant can't be issued a ticket - WRONG. And did nothing to fix the issue. I feel they owe me money as I did not get what I asked for that they did not use my funds correctly. If I could report them to an oversight entity I would. Terrible, terrible customer service and not helpful. Stay Away!

It is a horrible company, which overcharging people by cheating.

Last time they added a service I didn't want just when my card was in a process to pay. It charged me 30 euro more than needed.

Another case is when i had issues with a flight and they have never replied my emails or call.
I lost so much money on that ticket to Asia.

HORRIBLE.

I have very bad experience with this company. I booked 02 times my ticket and they cancel it. I was trying to contract but the call was going on more than 20 min and no one response. At least I wanted to what was the reason for canceling my ticket for 02 times. But…. Anyway…. I will not trust this company again

It is a mounth I am contacting the customer care and I simply do not get any help, just standard messages "please be patient". The money was taken immediadtly and to do a storno you need to get into each flight company by yourseld: a nightmer!

I have bought tickets using BravoFly. The flight got canceled, BravoFly sent me an email offering an alternative flight or a refund but the "Accept new flight" button/link does not work. It just prints out "Something went wrong please try again after sometime.", and it is like that the whole time.

They send you an email that does not work and then tell you if you do not select an option in 48 hours you will not get refund or anything

"Please let us know in the next 48 hours which of the following options you'd prefer.
If we do not hear from you, your flight will remain cancelled and it may not be possible to request a change or refund."