website thubmnail of Bravofly

BravoflyReviews 510

1.2
How would you rate Bravofly?
grey star
grey star
grey star
grey star
grey star

Bravofly Reviews Summary

Bravofly has a rating of 1.2 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bravofly most frequently mention customer service, credit card and return flight. Bravofly ranks 596th among Travel Agency sites.

service
173
value
165
shipping
114
returns
142
quality
153
This company does not typically respond to reviews
Spain
1 review
2 helpful votes
Follow Sharon M.
Unfollow Sharon M.
Send Message
Share Review
Report Review

This company is out to get your money any way they can. The final price for my flight Madrid-Gatwick, was hiked up 2 times from the original quote 158E to 202E. They messed up the booking order. They charge for customer assistance calls, which put you on hold for most of the connection. They say they'll call back that same day, but they don't. When they do try it's only one time without leaving any message and then send an email saying that they were unable to reach me and to call them back, at my expense of course. Stay Away!

Date of experience: March 16, 2014
GB
2 reviews
6 helpful votes
Follow Chris S.
Unfollow Chris S.
Send Message
Share Review
Report Review

Terrible service, horrible customer service, unhelpful and rude, I would avoid this company like the plague

Date of experience: March 6, 2014
Thailand
1 review
2 helpful votes
Follow David O.
Unfollow David O.
Send Message
Share Review
Report Review

Beware...
December 26, 2013

Beware... avoid using any of their sites, all their related sites work exactly the same they promise available flights and fares then they freeze your funds then they inform you their is a waiting period for your reservation confirmation, then they usually advise you the flight or fare is no loner available, when you ask them to release the hold on your card funds they claim they are not authorized to send this information to anyone and they advise you you will have to contact your bank who then tell you it takes 10 days normally for the card group. Ie visa or master-card to automatically release your funds.If you are persistent and hound them you might? Get your money back. In most cases people end up with a partial refund at best.
Unlike trustworthy booking sites calling them will cost you $$$ ( they charge you for the calls) and any sort of apologies or compassion is never offered.
Please don't try their services as there are so many honest, helpful and cheaper sites. I have heard their reliability rate is around 45% constant so 55% of all their advertised rates on everything is actually bogus.
Obviously they receive some sort of income or commission from someone from internet hits or freezing your $$ or at worst they get a percentage of your funds and you don't get any product.

Date of experience: December 26, 2013

From the business

Bravofly offers you one of the biggest catalogues for flights and travel deals in Europe and around the world.


bravofly.com
Chiasso, NY, Switzerland
+56