BravoflyReviews 511

I purchased a trip from Sydney - Sweden recently that due to unforeseen circumstances I am attempting to cancel.

I requested on Thursday gone to cancel the flight regardless of the $500 fee Etihad imposes. I informed the operator and was assured I woul dhave a result within 24 hours. I called on Sunday to find nothing had been done yet. I have now called Monday and Tuesday to find they are "waiting for a reply from Etihad".

I contacted Etihad who are happy to assist but cannot refund me directly. They stated all Bravofly have to do is action a refund on their Etihad system and it will be instant. They provided me a rough figure on what to expect back.

I contact Bravofly who now tell me this isn't how airlines work and that they must contact manually for every refund (2 different operators tell me this garbage).

The flight I was on is Government business and will be swiftly followed up with the appropriate legal and department action should a result not be reached very soon. I will update this if I get any help.

EDIT: After speaking with Sofia she was helpful and was able to provide me a prompt refund. It shouldn't have to be like this but in the end I received an OK result. Regular customer service was hopeless and did not want to help.

Apparently I can not award less than one star - I would like to give a negative rating if I could. I booked two flights from Perth to Sydney return, the cancellation information on the website said that there may be a fee and it depended in part on the carrier, Virgin in this case. No figures were disclosed. When I needed to cancel I was told that they would refund $68.06 - the wording of the email was deliberately confusing, presumably to trick people into taking the refund offered. My costs were over $1000. 00 - the carrier is Virgin and they charge $80 for cancelling a flight. I raised the matter on their face book page which seemed to have a huge number of likes but most of the posts (except for the ones from unhappy clients) appeared to be computer generated. I have now been banned from their facebook page. I have informed Virgin and lodged a complaint with consumer affairs in Western Australia. Their customer service is appalling and expensive (they charge customers for making a phone call to them). The terms and conditions are not explicit and there is insufficient disclosure to allow for informed consent and therefore a contract. I would urge people to deal direct with airlines where possible and avoid aggregators like Bravofly... I understand that Ryan Air no longer accepts bookings from them.

Dr. Steve Benson

I found a good flight and so did my partner. We paid for the first and then tried paying for the second and credit cards were declined. I checked with my credit card provider and was told they automatically flag purchases from this website due to the amount of fraud they get here.
When I had a question that I wanted to contact Bravofly about, there is no Canadian telephone number to call, I would have had to call internationally.
Al that said, I had no problem checking in for my flights, everything I had selected on the website was what I received.