This company is a JOKE! DO NOT BOOK WITH THEM! This is a scam. I found them through Sky Scanner.

I booked an international flight with them on 2/10 to depart on 2/18 for an urgent family health matter. In the initial email they sent me, they said "We are working to confirm your booking and you should receive an email with all the details soon. StrongIf we need to contact you we'll do so using the phone number you provided when booking." Red flag #1 was the typo in the autogenerated email. They emailed me from *******@bravofly.com.

I kept checking my account on their website to see if my flights were confirmed every day leading up to 2/16. Customer Service is an international number so if you don't have an international phone plan, you can't call them. I live in the US and had no way of contacting them directly. They don't have a support email listed on their website. Their Customer Service line is allegedly open from "Mon - Sun 08am - 08pm" as listed in their website but there is no clarification as to what time zone that is.

My sister has an international phone plan and was able to call their "customer service" line, if you can even call it that. She spoke with multiple reps on multiple days all of which said, just keep checking your email and Bravofly account and you'll see the flights come through in the next few days.

While waiting for my confirmed ticket I called Japan Airlines, the flight carrier, to see if they could find my name in their system thinking that maybe Bravofly just didn't email me right away. When I spoke with Japan Airlines, the very kind rep said that they couldn't find me on any of the flights I booked (multiple flights).

I waited 5 calendar days for my ticket. On the 5th day, 2/16, they emailed me at 1:10 am MST saying "We regret to inform you that we have not been able to confirm your booking request. We will return the amount of X, XXX. XX USD. Via your original payment method. Please note that it may take a few days for this amount to be shown in your account." This email was sent from *******@bravofly.com. At the bottom of the email it states "Please do not reply to this email. This mailbox is not monitored; any emails sent here will not be read or responded to. If you have any questions regarding your trip, check out our Need Help area and to view your trip details, request assistance or change your booking, please log in to your account area, My Bravofly, via our website or app."

Save yourself the headache and stress and just book through an airline directly. I ended up having to spend more money on my tickets than I was wanting to. But I'm sure if I just booked directly with Japan Airlines, the cost of the flights would be similar to the amount I paid using Bravofly.

Hello,

I want to express my deepest disappointment regarding my recent booking with you *******923).
Following my booking performed on Sunday June 27th of a flight for 2adults, a child and an infant from Oslo to Berlin (Norwegian) on July 8th and 12th (return), you took not less than 9 days to cancel our booking.

Now left with only two days before July 8th, we are left with no choice of paying more than three times the price of the original booking or cancel our vacations.

I have personally called every day, and each counselor told me that he/she « escalated » the care but nothing happened until now.

This situation was extremely stressful since we had no means to accelerate the process. We need to organize Covid PCR test prior to the flight, we need to call, and didn't know if we had to book something else or just wait for the booking to be confirmed by Bravofly.
I'm extremely angry, and you definitely don't deserve any recognition in "customer care".

We were extremely looking forward to meet our family again, given the context. No reunion for more than 2 years, extremely close relatives have been in a psychiatric hospital for 8months following several suicide trials or had a skin cancer. And you put us in an even more stressful situation. I would rather said "NO-bravo fly".

You probably cancelled our booking, and wait so long, to make the prices rise. In deed, when we booked, covid travel restrictions were still in place between Germany and Norway, now that it has been officially announced that the restrictions are eased, prices rose at a unprecedented pace. Everyone now wants to travel. You probably adopted this strategy to increase financial profit putting a family and children, honest people, us, in a stressful situation. Our children were so much looking forward to seeing their family, and for our last son, for the first time in his life. Now this occasion is reported, until further notice and left dependent to the fate of covid pandemic.

The worse thing is that the booking was delayed because Norwegian return flight form Berlin to Oslo was not confirmed yet by the airline. However from the beginning and still now, it is possible to book that particular flight. So why are you offering a flight for booking that you can't confirmed afterwards?

Now, the least you can do is to find a way to compensate for our terrible experience with Bravofly.
If you contact me, there is definitely a thing you could do to make up for all this: offering the same flight at the price we originally booked it on June 27th.

Respectfully,
FC

THIS IS A BIG SCAM COMPANY. No refund and WORST costumer service. DONT EVER BOOK ANYTHING FROM THIS COMPANY.

I booked a two-way flight from Stockholm to Düsseldorf in April. A few days before the flight, I called BravoFly and payed 70 to add a check-in bag to the flights. It went fine on the on the outbound flight. But on the return flight, I was told at the airport that no bag was added to the flight. So I had to run to another information desk and pay 40 to add my bag. The people at the information desk told me that these things happen often with BravoFly. They gave me a receipt of the 40 payment, so I could reclaim it from BravoFly since they had failed to register my check-in bag.
When I got home, I called BravoFly and explained what happened. They asked me to e-mail them the receipt, and they would get back to me within 28 DAYS.
AFTER 4 WEEKS, I still had not been contacted by them so I called them. The customer service representative said that they had refunded the 40, and that they sent an e-mail about it. I found it strange, because I had not received any payment nor an e-mail from BravoFly.
Then, I found out that they e-mailed AND REFUNDED THE WRONG PERSON.
Then, they told ME to contact that person to get my money back. I tried reaching out to that person, but did not get any reply.
When I called BravoFly again, I told them that I could not reach the person they made the wrong refund to. They told me to once again e-mail the receipt AND a bank statement of the payment I had made to BravoFly, which I find is terrible customer service considering that they should keep records of payments. They had also already received a copy of my receipt in a previous e-mail.
After a few days, the customer service representative called back and told me that they were not going to refund the money, because "It had already been refunded", WHICH WAS WRONG, because they sent the money to the wrong person. To add insult, they offered me a 20 discount if I were to book another flight with them.

BravoFly made the following mistakes:

1. Failed to add a check-in bag after I payed 70. Because of this, I had to pay an EXTRA 40 at the airport.

2. Refunded 40 to the wrong person and put the responsibility on me to contact them.

3. E-mailed the wrong person that they had refunded the money.

4. Made me send the receipt of the 40 TWICE.

5. Made me send a bank statement of a payment I made to THEM.

6. Refused to refund me the 40 I had paid at the airport because of their failure to add a bag, despite that I had already paid 70. And despite the fact that I could not reach the person they made the faulty refund to.

I am seriously considering taking legal action.

HORRIBLE STAY AWAY! TOOK MY MONEY AND RAN 400$! ALL TYPES OF SCAMMES THIS COMPANY DOES. NO REAL RECORDING FOUND WHEN THEY ARE IN TROUBLE!

I booked a flight last January for my whole family. The price seemed reasonable but was not the cheapest!
10 days before the flight I was informed that the flight was cancelled without giving specific reason. I called and they referred my to the airline KLM but of course KLM (which by the way was not any better during this whole experience) referred back to bravofly. I found out on my own that there was a strike somewhere on the airport and therefore one of the flights was cancelled. But bravofly had no clue about this and the main answer I heard during many of my calls: I don't know! What a customer service, right! The story seemed to have a happy ending as bravofly could offer to reschedule the flight for a day later. But until the last day before leaving I still did not have a new ticket issued. And again, this was after calling them every hour that day to find out what they do and when I get my tickets. At 7 pm that night I received the following email:
Sehr geehrte/r...,
Es tut uns sehr leid, Ihnen mitteilen zu müssen, dass wir die Änderung Ihrer Flüge nicht bestätigen können. Dazu benötigen wir die schriftliche Autorisierung der Fluggesellschaft (die Abteilung für Agenturunterstützung ist bereits heute geschlossen). Leider haben wir es nicht erhalten.
Es besteht die Möglichkeit, dass Flüge direkt am Flughafen geändert werden können. Sie können morgen zum Flughafen fahren und dort versuchen, Änderungen vorzunehmen oder den Kundenservice von KLM +49 69 ******* anrufen.
Wir entschuldigen uns für die Unannehmlichkeiten
Mit freundlichen Grüßen,
Ihr Kundenservice
Bravofly
0041 225 019 958, Mo. - Fr. 08:00 - 21:00 Uhr
Sa. - So. 09:00 - 20:00 Uhr (Die Netzkosten hängen vom jeweiligen Netzbetreiber ab)
Of course by that time they were not reachable for any phone calls.
I called KLM again and in the end they could reissue a new ticket and we could fly out a day later than originally planned. But until we were in the plane I was still very unsure if everything will work out.
I really highly recommend not to use this company, very incompetent and sneaky!
If I could give a minus star I would!

46 hours ago, I placed on trustpilot.com a brief negative comment about Bravofly. Surprisingly I just received their response.
Here is my initial comment: "Impossible to reach any decision making person"
This is their response: "As requested, your call was escalated to the manager who is authorized to take a decision and correctly advised you to submit your claim on the airline's website for compensation due to flight cancellation".
This is my counter response to people I spoke to: Dear Mr. Sarang. My request to you was to give me either phone number or email address which will connect me to the decision maker in EUROPE not in India. Your response was IF I DO THAT I WILL BE IMMEDIATELY FIRED. Okay, I said, can I speak to your local Indian manager. Your answer was - NO my local manager does not speak to customers. He is the one who does firing.
The following are people contracted by Bravofly in India which were trying to convince me at different time points to BACK OFF: Monideepa Chatterjee, Sarang Ganla, Simi Aji, Sanjukta Bhattacharya and Venus Korde.
Sorry guys, but I will be keep going for a while. Seems like I am not the only one in trouble because of you.
Since I don't have any European lower or mid management names or contact info I would like to appeal to the persons whose names are available on Internet: FABIO CANNAVALE (CEO) and MARCO CORRADINO (COO).
Gentlemen, my booking number *******428. Please help me to find justice. Your lower echelon employees treating me very poorly. Thank you. A. S.

This is nothing personal here, but as a company, really, is this how you make your costumers satisfied?

Costumer service, really? How long should we wait on you to fix your mistakes and answer our emails? Have you heard of a phrase 'in a timely manner'?

Just a horrible experience! We are still up to fly through this company, if I can call it that, considering their unprofessionalism. They changed our return flight, cutting one day our initial booking and we DID NOT agree with that. Then, they sent us another offer, prolonging our stay one day than we've initially planned, and WE HAVE AGREED to that. But then, after weeks of trying to get their response in order to get correct flight details on our flight-status and issue valid tickets WE HAD NO LUCK. Nobody is answering our emails nor our calls. This is just so unprofessional. We payed you our earned money to do your service job well! Maybe Miss. Sofia can help?

Update: September 6,2017@ 13:20h: Miss Sofia has answered! Copied message: "Sofia B. [Bravofly Rep] Dear Alma K.,

Please allow me to apologise for the experience you have had with us.
Customer Service is of the utmost importance to us and it is therefore of great concern to read your comments.
Could you please send us a private message with more details and confirming your Bravofly ID?

Thank you,
Sofia
3 hours ago Respond via private message Update your review"
End of copied message.

And now we replayed: THANKS for your replay Miss. Sofia B.!

I can send you all the pdfs of all our conversations and the current flight status if you give me a valid e-address.

We did not agree for the change of our return ticket as it is currently shown. We agreed to accept the change for the 22nd of October 2017 (your alternative #2: OK 490 22OCT Prag - Stockholm 1425 1625).

We have it all documented. All we are asking you is to fix this date and issue us valid and corrected tickets.

Booking ID#: removed before publishing.

Thanks,
Alma

So now, we will keep updating this development!

It's still September 6,2017@ 15:15h. Just a few hours after our last update. Well, the news is that everything got fixed and settled, magically. Our dear costumer service team has decided to do some work, finally.

Just wonder.

1. Does it really have to come to all this in order for you to acknowledge your costumers' needs?

2. Do we all have to be lawyers to force you to give us a fair treatment?

3. Is your company's policy to let those less aggressive costumers be ignored until the 'absolute must'?

4. Do you like to apologize so much, as you do for all these negative reviews? I mean, what is the point of so many mistakes?

Maybe you should reconsider your prioritizing strategies and business management, and so much more. Very annoying and heavyhearted experience. Hope it never happens again.

Dear BravoFly,
I have today posted this warning on TripAdvisor.
I promise to continue posting messages about your illegal and dishonest business practices on as many travel sites, blogs, FB and search engines as possible, until You refund my money. EVERYBODY needs to know to avoid You!
I have also notified the Danish National Consumer program at the National Danish TV about your practices. And I have sent a formal complaint to MOMONDO. You shall hear from my lawyer the Swiss authorities.
Best, Kaspar

Quote from Tripadvisor 8th Febr, 2017:

WARNING AGAINST BRAVOFLY: THEY REFUSE TO REFUND MONEY FOR CANCELLED FLIGHT!
- This is my worst experience ever with a Travel agency! BravoFly is doing illegal business practices!

In October 2016, I bought a flight ticket Copenhagen-Madrid through BravoFly (the agency often occurs with the cheapest price on popular search engines like Momondo). The evening before my departure, I received a message that my departure with Norwegian was canceled. I was given the choice between a later flight late that night with Ryan Air or to get a refund. I chose the latter option.
But I was told by BravoFly that they do NOT refund money. Instead, you get a voucher for the amount for a later purchase. I discussed with them - which is quite expensive, since they charge a high rate of about 1 euro / minute to call them. They refused to refund the money. In January I tried to use my voucher to buy a ticket. However, when I tried to use the voucher at check out at Bravo Fly's website, a towering 'agency fee', was added, which amounted to approximately half of my voucher. The amount of the voucher was 82 Euro, but the accrued agency fee was 39 euros! I called and asked to be allowed to book a ticket without having to pay the agency fee, but without result. Despite the reference to fairness, good business practices and threats of legal process refuses BravoFly continues to refuse to refund my money. They are based in Switzerland and is thus outside the EU consumer protection.
This is my first post WARNING AGAINST BRAVOFLY! I will post this warning on as many travel sites and I hope to create a social media stir against this company! I also intend to take the case to the Swiss authorities.
Best, Kaspar Villadsen, Professor, The Copenhagen Business School, Denmark.

I have been scammed out of £239.91by this company bravofly.com/lastminute.com/intana.
DO NOT buy cancelation insurance with this company. Do business with them at your own risk.
I booked a one way flight for my partner on Wednesday 21/12/16 (approx 19:15). The flight was a one way flight travelling within the uk and departed on Thursday 22/12/16 at 19:05. I booked a one way flight as my partner did not know what date he needed to return home. As my partner had been feeling slightly unwell at work on Wednesday I made sure to buy cancelation insurance when booking the flight with bravofly.com. A few hours after booking the flight my husband returned home from work and told me he was feeling unwell, and therefore, would be unable to take the flight arranged for 22/12/16. I informed him that I had taken out cancelation insurance with bravofly.com and that I would phone them up to reschedule the flight for a later date.
When I booked the flight, bravofly.com sent me a confirmation email stating that the flight itself was with flybe. I went to the flybe website to reschedule the flight. However, when I tried to reschedule the flight the website informed me that flybe do not deal with any bookings created by third party travel companies. I phoned the number on the confirmation email sent to me by bravofly.com. There was a lot of confusion regarding my booking. The male who answered my call was very blase about the whole ordeal and kept telling me to contact lastminute.com. After stating many times that bravofly.com arranged my flight I was then told I needed to phone the airline I was travelling with. I explained numerous times that I could not reschedule or change my booking online with flybe as it was made by bravofly.com. The person at bravofly.com gave me very ambiguous information regarding things and then told me I needed to get in contact with lastminute.com as they are the people who have arranged my flight. Again, I stated that I did not book with lastminute.com, I booked with bravofly.com. Once more the male did not appear to listen to a word I said.
I found the male to be extremely dismissive and rude. It was very clear from the outset that I would get nowhere with him. He kept repeating himself, refusing to answer any of my questions. Whenever I answered any of his questions I was made to repeat myself again and again. Although normally a calm person, my other half could hear my frustration and took the phone from me in order to speak to the male at BravoFly. The same script and robotic responses were repeated by the male to my partner. The male was constantly telling us we need to contact flybe as they are the airline that the flight had been booked with. My husband also grew weary of getting nowhere and asked to speak to the manager. We were put on hold for some time and eventually decided to give up and put down the phone when hearing the same male return on the phone line.
I looked at my confirmation email once more and then phoned another number that was provided. I was told that I first needed to cancel the flight before I can claim cancelation insurance. Again, I explained that I couldnt do that as the flight was booked by a third party travel company. The man on the phoned said he would cancel the flight and gave me the number for the insurance cancelation claim team. When I put down the phone I then phoned the insurance cancelation claim team but they were closed. It was late and I had been on the phone for some time. I gave up for the night and went to bed as I needed to be up early for work. Both I and my partner felt disgusted by the attitude of the bravofly.com staff and the way in which they had spoken to us. On occasion the male that I was speaking to on the phone would raise his voice which I found to be very aggressive. It seems I had paid for a service but was not entitled to use it.
After a few hours of restless sleep I awoke and was very stressed as I was still thinking about the previous nights events. I know if I was to show the same level of customer care that I received to the customers in my place of work I would be made to find another job.
When I got to work I phoned the insurance cancelation claim team/Intana. Just like the staff I spoke to on the previous night, the lady from the cancelation claim team was very rude and would raise her voice. At first she claimed I would not be entitled to use the cancelation insurance which I paid for as I had not given 24hrs notice because the booking was made inside 24hrs of the flight departing. I pointed out that I should then not have been sold the cancelation insurance if when purchasing it, there was full knowledge by bravofly.com that I would not be able to use it. If I had not been able to have and use the cancelation insurance I would not have purchased the flights. When I pointed this out to the lady on the phone she then claimed that I would not be able to claim for cancelation insurance as it was a one way flight outside of the uk. I explained that it should be perfectly acceptable for someone to have insurance on a one way flight as work commitments dont always allow to book an outbound and return flight at the same time. I also pointed out that a Glasgow to Belfast flight does not leave the uk airspace.
I spent approximately 45 minutes on the phone to Intana today. The phone calls alone from last night and today will probably cost me £80 or more. My work today was also very busy at the time I was speaking with the lady from the cancelation insurance which really elevated my stress levels even more. On the lastminute.com & bravofly.com website they promote their cancelation insurance by advertising the following strap line book your trip worry-free. My experience with these two companies has been anything but worry free. I have never before dealt with such an unprofessional and dishonest company. I have been pushed from pillar to post and been lied to. Taking into consideration how poor the customer care actually was, I am still unsure whether this has been a legit company that has taken my money. From now on I will only use my money on well known and more reputable travel companies.
I contacted lastminute.com & my credit card company who both assured that bravofly.com were responsible for my cancelation insurance. Bravofly.com insist lastminute.com are responsible.
On arriving home tonight from work, I entered my original flybe reservation number into the flybe website. My flight had indeed been cancelled yet no one has got back to me regarding my cancelation insurance. I have been left with no flight & no money. The decision to use BravoFly/lastminute.com/intana has turned out to be one of the worst decisions I have ever made. If you enjoy being stressed, being ripped off and being spoken to like you are a piece of rubbish then BravoFly/lastminute.com/intana should be ideal for you.

Booking ID: *******